- Report: #522209
Complaint Review: Drive Finacial Services - Santander Consumers USA Inc. - Internet Internet
Reported By:
Shawnt -
Dallas, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Drive Finacial Services - Santander Consumers USA Inc.
Internet, Internet, United States of America
Phone:
8882224227
Web:
www.santanderconsumerusa.com
Categories:
Business Rating:
(0)
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Drive Finacial Services - Santander Consumers USA Inc. drive financial Charging me 5.40 a day for being late. Internet
Hello and good day,
I have just gotten off the phone with Santander Consumer USA (drive financial).
I admit I have been late due to the fact things in my life have been not smooth.
I was told that I am being charged $5.40 plus cents a day for being late. My contract states that the max they can charge me is $50.00 or 5% which ever is lower!
They don't care about this. I feel that this company is a ripoff! How can they charge something other than what is stated on my contract?
Also I was charged for 2 payments from them through western union with out my consent. They have admitted it was there error and have refunded the second payment but have yet to refund my over draft that took place because of this. They say a check is coming from western union for this but I will wait and see.
I more upset about set up them charging what they want even though my contract states other wise.
Some help would be nice dealing with this company. How about our own government stepping on this. I see this company it doing what they want with other people too.
Thank you.
I have just gotten off the phone with Santander Consumer USA (drive financial).
I admit I have been late due to the fact things in my life have been not smooth.
I was told that I am being charged $5.40 plus cents a day for being late. My contract states that the max they can charge me is $50.00 or 5% which ever is lower!
They don't care about this. I feel that this company is a ripoff! How can they charge something other than what is stated on my contract?
Also I was charged for 2 payments from them through western union with out my consent. They have admitted it was there error and have refunded the second payment but have yet to refund my over draft that took place because of this. They say a check is coming from western union for this but I will wait and see.
I more upset about set up them charging what they want even though my contract states other wise.
Some help would be nice dealing with this company. How about our own government stepping on this. I see this company it doing what they want with other people too.
Thank you.
2 Updates & Rebuttals
Shawnt
Dallas,Georgia,
USA
Company is not following contract.
#2Author of original report
Sun, November 15, 2009
You are missing the point. My contract does state when I am late your company can only charge $50.00 or 5% of the late payment, which ever is lessor and that is on my contract. I have kept this in a safe place. So don't tell me it does not state this. My contract consist of a front and back. 1 page in total. On back for late fee is refers to this section as above. You can't charge higher. That goes against contract.
Thank you.
Jim
Orlando,Florida,
U.S.A.
Yes, the Contract Terms Should Be Followed!
#3Consumer Comment
Sat, November 14, 2009
The contract governs the entire transaction, doesn't it? So, when the paymentis due according to that same contract, you should be making it so that it isn't late!
