- Report: #1315350
Complaint Review: Drive Time (Bridgecrest) - Nationwide
Reported By:
Drivetime (Bridge crest) Rip offs -
los Angeles, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Drive Time (Bridgecrest)
Nationwide, USA
Phone:
800.967.8526
Web:
www.bridgecrest.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Drive Time (Bridgecrest) Rip Offs (Car has issues but they care about their payments) los Angeles Nationwide
with many of us, we would like to own a nice convenient car to drive and not worry about mechanical problems or any other cars so we invest our money and look for a vehicle at a dealership. Drive time now called Bridgecrest sold me a vehicle in January. They clean it up real good and sell you promises just to make a sale. Promises you that if you have any problems with the car you have a warranty. They show you where to look when you inspect the car but don't actually show you everything. Then they rush you to buy it convincing this car is perfect for you and your family. Well after purchasing the car, the warranty for returning the car expired. The called the dealership to speak to the man who sold me the car, he didn't even care after and transferred me to the maintenance department. The transmission when you put the car in reverse was slow to pick up when you want to put it in drive to drive off. I was hit by another oncoming car, The car couldn't pick up speed in the drive shift to move and the other driver hit me and booked it. I called Drive time (Bridge crest) and they stated they are sorry but nothing they could do. that I am still responsible for the payments and to call their maintenance department to check on it. I was hit by another driver and all they cared about was "don't forget your payment is due by". Then after that the tires that was suppose to last you at least a year, didn't last. They stated it doesn't cover in the warranty. The mechanic informed me recently that I was in dangerous area of being hurt as both tires were stripped after driving it for three months. When I checked the tires they only showed me the tires from the back not the front. Stupid me. When I reported this to their corporate office, they stated that I bought a used car and that it doesn't covered in the warranty. I didn't buy from a moms and pops dealership, I got this from Drive Time and a person doesn't think about problems so early in advance such as this. I asked them to waive one payment as I already made another payment two weeks earlier. They informed me they wouldn't but to send my receipt to them as proof. Come on. All this within 5 months and they still wouldn't help me with the problems I am still facing. How can you help someone get a car when all you do is sell them promises that are phony. The car is a lemon. The car is 6 years old and they stuck me with a bill of $19k and the car is only worth by bluebook $8K. Crooks. I will never buy from them again and then they have the audacity to tell me to recommend them? The sales manager still emails me to send him clients and when I inform him of the problems I have when I got the car from him, he forwards my calls to another department only to tell me they can't help. The corporate office eventhough I sent them the receipts, they are stating they won't give me one month to cover my loss. Ripp offs and crooks.
2 Updates & Rebuttals
Drive Time (Bridgecrest)
#2Author of original report
Thu, July 07, 2016
No one fails to comitt to any contract because of just credit issues. When you are referred to a dealership, you are referred because of how they promise you this and that. No one buys a car even a used car to only have problems after. If this is the case, everyone would have issues and I am sure Drive Time has many customers complaining but this is not a mom's and pop's dealership where you WOULD expect problems. This is a well known company where you look at it like business and business should be handled professionally. I did call them after the first problem within 30 days and I have the email to prove it, but the sales man who sold me the car, didn't even care anymore and stated, "i am sorry you feel this way but I won't beable to help you" then he transferred me to another department. Crooks.
Jim
Florida,USA
Warranty
#3Consumer Comment
Thu, July 07, 2016
You bought this car with a warranty. Any warranty is good for only a set period. After that sometimes you have the opportunity to buy an extended warranty and sometimes you don't. When the warranty runs out neither you, me or any other person is ENTITLED to free warranty service. Any warranty comes with limitations and nearly every warranty does not cover tires. Secondly, no lender is under any obligation to make "arrangements". You are with a subprime dealership to start with. That is because you failed to handle credit properly in the past. No, I don't work for them!
