- Report: #906002
Complaint Review: DriverZedge VSC Inc. - dublin Ohio
Reported By:
candygurl -
foresthill, California, USA
Submitted:
Updated:
-
Author Confirmed
Why?
DriverZedge VSC Inc.
dublin, 43017 Ohio, United States of America
Phone:
888-218-8217
Web:
www.driverzedgevsc.com
Categories:
Business Rating:
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DriverZedge VSC, Inc. Denying service claims that are covered under vehicle warranty dublin, Ohio
I paid for an extended warranty on my vehicle $1550.00 5yrs or 100,000 miles and 0 deductible. I had to have work done on transmission in 2011. Driverzedge approved $2200.30 and I had to pay $500.00.
Now I am having problems with transmission and the warranty on that expired 2 yrs or 24,000 miles. So when I took my car to a transmission shop where I live, it took first of all 3 weeks for Driverzedge to get back with the shop.
Then over the phone without even finding the problems, Driverzedge
denied the claim. Driverzedge told shop I met the limit. First of all,
where is it in writing stating that there are limits? According to
Driverzedge the limitations are in the "Mechanics Service Contract".
I am assuming this is pertaining to the invoice of work done in 2011. I looked and looked, and there is no specific statement stating that this was Driverzedge's total limit on repairing my vehicle. It states that a certain amount was approved. And I even had to pay $500 out of my pocket to pay for the repair.
So, why are we letting this warranty company and other companies deny our claims when in fact they should be approved? I do not stop here, I will be contacting BBB as well as Driverzedge giving them the option to approve work, or file complaints.
Warranty companies need to be more specific on work approved by them and have something in writing. Otherwise they will have consumers like me taking that extra mile on getting the proper coverage that I have paid for.
So before you get or decide to get an extended warranty on your vehicle, make sure you check into all the limitations of work that can be done!!!!!
Now I am having problems with transmission and the warranty on that expired 2 yrs or 24,000 miles. So when I took my car to a transmission shop where I live, it took first of all 3 weeks for Driverzedge to get back with the shop.
Then over the phone without even finding the problems, Driverzedge
denied the claim. Driverzedge told shop I met the limit. First of all,
where is it in writing stating that there are limits? According to
Driverzedge the limitations are in the "Mechanics Service Contract".
I am assuming this is pertaining to the invoice of work done in 2011. I looked and looked, and there is no specific statement stating that this was Driverzedge's total limit on repairing my vehicle. It states that a certain amount was approved. And I even had to pay $500 out of my pocket to pay for the repair.
So, why are we letting this warranty company and other companies deny our claims when in fact they should be approved? I do not stop here, I will be contacting BBB as well as Driverzedge giving them the option to approve work, or file complaints.
Warranty companies need to be more specific on work approved by them and have something in writing. Otherwise they will have consumers like me taking that extra mile on getting the proper coverage that I have paid for.
So before you get or decide to get an extended warranty on your vehicle, make sure you check into all the limitations of work that can be done!!!!!
1 Updates & Rebuttals
Vince
Henderson,Nevada,
United States of America
Would like to know more
#2UPDATE Employee
Tue, August 07, 2012
I came across the concern and am sorry you had a bad experience. We at Driverzedge do care about our contract holders and I would like to investigate your claim further. Please provide me a claim number or a policy number so that I can pull your history and see if there is any available relief or goodwill we can provide.
