- Report: #276867
Complaint Review: DRIVETIME - FORT WORTH Texas
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DRIVETIME
3333 ALTA MERE DRIVE FORT WORTH, 76116 Texas, U.S.A.
Phone:
817-7389415
Web:
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DRIVETIME TOOK CAR IN FOR REPAIRS BUT IT WAS NEVER FIXED AND ON MY CREDIT AS A VOLUNTARY REPO!! FORT WORTH Texas
LET'S SEE, WHERE SHOULD I BEGIN. I HAVE HAD THREE CARS THROUGH DRIVETIME. THE FIRST ONE WAS A CHRYSLER CIRRUS THAT I HAD FOR ALL OF ONE WEEK BEFORE MY DAUGHTER AND I WERE LEFT BROKEN DOWN ON THE SIDE OF THE ROAD. I WAS MOVED OUT OF THAT CAR INTO A CHEVY MONTE CARLO. I HAD THIS CAR FOR A LITTLE OVER A YEAR WHEN ALL OF A SUDDEN ONE DAY IT STARTED RUNNING HOT AND SMOKING AND I WAS STUCK ON THE SIDE OF THE ROAD. THEY SAID I NEEDED A NEW ENGINE. ALONG WITH MY CAR PAYMENTS I PAID $1500.00 FOR A NEW ENGINE. TWO MONTHS LATER, I FIND MYSELF ON THE SIDE OF THE ROAD AGAIN. YET AGAIN THEY SAY I NEED A NEW ENGINE. WHEN I ASKED ABOUT THE WARRANTY, SINCE I HAD JUST REPLACED THAT, I WAS TOLD IT HAD ALREADY RAN OUT!! MY CHOICES WERE TO PAY ANOTHER $1500.00 OR I COULD PAY $600 TO GET OUT OF MY CURRENT LOAN AND INTO A MORE "RELIABLE" VEHICLE. I PAID THE $600.00 AND WAS GIVEN A BUICK CENTURY. I DROVE THIS CAR FOR TWO MONTHS WHEN ALL OF A SUDDEN I AGAIN NEED TO REPLACE THE ENGINE. I TELL THEM THAT I CANT AFFORD TO KEEP PAYING $1500 EVERYTIME THE CAR BREAKS DOWN. THEY MAKE A DEAL WITH ME THAT I CAN PAY $750.00 AND THE OTHER HALF WOULD BE PUT ON THE END OF MY LOAN. NOW, OVER THE NEXT THREE MONTHS I AM TOLD EVEY WEEK THAT MY CAR WILL BE FIXED NEXT WEEK. THEY WERE STILL GETTING THEIR PAYMENTS AND ALREADY HAD THE $750.00 FOR REPAIRS. I GET A PHONE CALL ONE DAY THAT SAYS IF I BRING THEM $200.00 MORE THEY CAN GUARANTEE MY CAR WILL BE RETURNED TO ME BY THAT FRIDAY. I BORROW THE MONEY AND TAKE IT TO THEM. AS SOON AS I FINISH MAKING THE PAYMENT I AM PULLED INTO THE MANAGERS OFFICE AND TOLD THAT IM BEHIND ON MY PAYMENTS AND THEY WILL NOT RETURN THE CAR TO ME UNTIL I AM CAUGHT UP............I NOW HAVE TWO LOANS FROM DRIVETIME SHOWING NEGATIVELY ON MY CREDIT REPORT AS "VOLUNTARY REPOSSESSIONS"!!! I HAVE CONTACTED THEM AND I WAS TOLD THAT MY LOAN WAS SOLD TO CREDIT SOLUTIONS AND THEY CANNOT HELP ME!! I CONTACTED CREDIT SOLUTIONS AND WAS TOLD I OWE OVER $10,000.00 ON ONE OF THE LOANS, BUT THEY WILL SETTLE FOR $5000 AND THAT THE NOTES THE DEALERSHIP PUT ON THE ACCOUNT WERE THAT I HAD BECOME 61 DAYS PAST DUE AND DROPPED THE CAR OFF AT THE LOT!! THIS COMPANY IS A COMPLETE RIP OFF. IF I COULD POST WARNINGS EVERYWHERE WARNING PEOPLE I WOULD. MY CREDIT IS RUINED BECAUSE OF THEM
Angela
FORT WORTH, Texas
U.S.A.
Angela
FORT WORTH, Texas
U.S.A.
3 Updates & Rebuttals
Ashley052887
Zephyrhills,Florida,
U.S.A.
They did this to me also!!
#2Consumer Comment
Sat, April 19, 2008
We had a 2004 focus from dt and while still under my warranty it broke down (we had it for only 3 months) and needed lots of $$$$$$$$$ worth of repairs! The repair shop they sent us to submitted the repairs to dt and they were denied with no reason given the car sat there for 2 weeks while we made our payments and went back and forth with them. All of our payments were made on time but paying for the repairs and the payment due at the same time I just couldn't do it and had to give the car back to them. I was told that the warranty covered everything except for cosmetic damage but that was a huge lie! My credit went from a 699 to 416 from drivetime and now they are saying we owe them 10,000 dollars! I tried to contact them and get reports of the submittals for repair and they said they have no record of the car ever being in the shop and they had no idea it was ever out of order until we dropped it off to them! Coincidentally, when I called the repair shop to try and get something from them...they said "Sorry,we didn't do the repairs so we have no record of your car ever being here!" I want to get a lawyer this is just not right! Why should I be charged 10,000 for a car I would still be driving if they had honored thier warranty?
John
McKinney,Texas,
U.S.A.
actually, it does sound like your credit is ruined because of them
#3Consumer Suggestion
Wed, November 07, 2007
If you were making your payments on time and they forcibly took your car from you, I'm thinking that would be theft, or at least one helluva basis for a lawsuit. I'm thinking they did not use the first vehcile as a trade toward the second and the second toward the third though. If they would have done that in either instance, it would have made the loan amount too high on the next one you were getting. They probably sold you the second and third ones as additional vehicles and let you assume you were trading them for the next one. If that's the case, the blame might be on you for not paying attention.
Dave
Jacksonville,Florida,
U.S.A.
You're credit isn't ruined because of them
#4Consumer Comment
Thu, October 04, 2007
It's was ruined before you met them, that is why you had to go do DT to get a car in the first place. Sounds like what they've done is took the cars in trade, and never payed off the previous loan. You need to get all your paperwork together and contact a lawyer, an attorney can better explain what happened better than anyone here, since we can't see your contracts. Also, you need to gather all your receipts and/or cancelled checks for the car payments, just to verify that you never missed a payment. If you have all this information, and it is absolutely as you describe, then you have a solid case for dealer fraud.
