• Report:  #1015

Complaint Review: E-Closeout - Valley Village California

Reported By:

4833 Morella Ave. Valley Village, 91607 California, U.S.A.
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I ordered a CD changer from E-Closout in early July, 1999. They billed my credit card immediately, the only sign of efficiency that I've seen from them. I called them in late August to find that the order had been lost, but would be shipped right away. Two weeks later, I called to remind them to ship the unit. The next week I was told that it had been shipped from the warehouse in Chicago. Another week and several phone calls later, I finally received a tracking number. And a package did arrive a few days later. Unfortunately, the unit arrive broken, with parts rattling around inside.

"Hold onto it and we'll have it picked up in a couple of days" I was told. Two weeks and several calls later, no one had come for the package, so I called UPS. They promptly picked up the package, analyzed the unit, and wrote a report blaming E-Closeout for faulty packaging.

E-Closeout wouldn't believe me until I cited the UPS report. After another week of calls, I got agreement for them to ship another unit, but by now, the CD changers were on back order. In early November, E-Closeout reported having units in stock. They would ship one right away. I've called them 2-3 times a week since then and the common response is: we just shipped it from our New York warehouse, call back tomorrow for a tracking number, you'll receive it within a week.

Total delivery delay: 6 months and counting. Number of outright lies from the "service" staff: innumerable.

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