Complaint Review: E-proauction - Provo Utah

I would like to say that when E-proauction sends people their packet on how to make money on ebay they do not put their real address on the packet they put that they are from Orema Utah when they are really from Provo Utah and the reason they do that is because they have 118 complaints on them with the better business bureau here is there report with the better business bureau

BBB Reliability Report

The Better Business Bureau

Serving Utah

5673 South Redwood Road #22

Salt Lake City, UT 84123

E-Pro Auction

2476 North University Parkway Suite 202

Provo, UT 84604

Telephone: (800) 530-3813

e-proauction.com

The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB membership information, and Bureau complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by the BBB.

Principal: Mr Jason Branin , Manager File Open Date: October 2005

Email Address: [email protected]

TOB Classification: Computers Software & Services

BBB Membership: This company is not a member.

Additional DBA Names

E Promo Inc

Customer Experience

Based on BBB files, this company has an unsatisfactory record

BBB Definition:

unsatisfactory record - A company has an "unsatisfactory business performance record" with the Bureau is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern

BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.

with the Bureau due to failure to respond to two or more complaints. However the business has resolved

BBB Definition:

resolved - The company resolved the complaint issues.

most complaints presented by the bureau.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

The Bureau processed a total of 143 complaints about this company in the last 36 months, our standard reporting period. Of the total of 143 complaints closed in 36 months, 143 were closed in the last year.

These complaints concerned:

3 Advertising Issues

BBB Definition:

Advertising Issues - Claims alleging print or electronic media advertised claims or practices misrepresent the service or product offer

17 Sales Practice Issues

BBB Definition:

Sales Practice Issues - Claims of alleged sales presentations made in person or by telephone that contain misrepresentations of the product or service, high pressure sales practices, failure to disclose key conditions of the offer, and verbal representations not consistent with written contractual terms or agreements.

2 Delivery Issues

BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

45 Refund or Exchange Issues

BBB Definition:

Refund or Exchange Issues - Claim of alleged failure to honor company policy or verbal commitment to provide refunds, exchanges, or credit for products or services.

1 Contract Issues

BBB Definition:

Contract Issues - Claim of alleged failure to honor contract or agreement, work performed without authorization, or invalid contract.

2 Customer Service Issues

BBB Definition:

Service Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, or damaged merchandise as a result of delivery service.

BBB Definition:

Customer Service Issues - Claims alleging unsatisfactory customer service, including personnel's failure to provide assistance in a timely manner, failure to address or respond to customer dissatisfaction, unavailability for customer support, and/or inappropriate behavior or attitude exhibited by company staff.

71 Billing or Collection Issues

BBB Definition:

Billing or Collection Issues - Claim alleging billing errors, unauthorized charges, or questionable collection practices.

1 Service or Repair Issues

BBB Definition:

Repair Issues - Claims of alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.

BBB Definition:

Service or Repair Issues - Claims of alleged delay in completing service, failure to provide promised service, inferior quality of provided service, damage merchandise as a result of delivery service. alleged incorrect diagnosis of a problem, delay in completion of repair, inferior workmanship.

They were closed as:

140 Resolved

BBB Definition:

Resolved - The company resolved the complaint issues.

(click on Resolved to see more details)

29 Company resolved the complaint issues. The consumer acknowledged acceptance to the BBB.

111 Company resolved the complaint issues. The consumer failed to acknowledge acceptance to the BBB.

1 Unresolved

BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

(click on Unresolved to see more details)

1 Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.

2 No Response

BBB Definition:

No Response - The company failed to respond to the complaint.

(click on No Response to see more details)

2 Company failed to respond to the BBB or to the consumer to resolve the issues.

Company Management

Additional company management personnel include:

Mr Cole Meeks - Assistant Manager

Mr Alex Arnold - Customer Service Manager

Additional DBAs, Addresses and Telephone Numbers

Additional Phone Numbers

(801) 785-5069

(800) 828-2865

Additional Email Addresses

[email protected]

[email protected]

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Shelly

Wapakoneta, Ohio
U.S.A.