- Report: #758752
Complaint Review: E470 Express Toll bad business - Internet Aurora Colorado
Reported By:
Herb -
Windsor, Colorado, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
E470 Express Toll bad business
22470 e 6th Internet Aurora, 80018 Colorado, United States of America
Phone:
Web:
Www.e470.com
Categories:
Business Rating:
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E470 Express Toll bad business E-470 tollway Bad business Internet Aurora, Colorado
Report: E470's practices are not ethical. Several folks report that the authority holds tolls after they determine a bill is delinquent, then months later send a huge bill with supposed "civil penalties". They do not reply to requests for proof of debt, and seem to have a system intended to collect exorbadent fees rather than operate in a reasonable manner. My experiences are just like the others. I do pay all of my bills, and have excellent credit, and have never had an experience like this. I will not settle based on principle and will take every means to expose this practice and the board of this highway authority.
I paid a $9.50 toll in May that that was mailed to the wrong address. Later they claimed I owed a $5.00 late fee plus added $25.00 in other fees. Then today on July 30th they send a toll collection from April for the first time with $100 in cilil penalties. I paid that $8 yolk immediately like I do with other bills. I will not pay the other penalties . I had asked in writing and on phone to getbproof I owe the charges without reply, and just a rude bill collector on the phone. They are arrogant, apathetic and incompetent, a bad combination.
I paid a $9.50 toll in May that that was mailed to the wrong address. Later they claimed I owed a $5.00 late fee plus added $25.00 in other fees. Then today on July 30th they send a toll collection from April for the first time with $100 in cilil penalties. I paid that $8 yolk immediately like I do with other bills. I will not pay the other penalties . I had asked in writing and on phone to getbproof I owe the charges without reply, and just a rude bill collector on the phone. They are arrogant, apathetic and incompetent, a bad combination.
4 Updates & Rebuttals
blivinghere
Henryetta,Oklahoma,
United States of America
certified mail
#2Consumer Suggestion
Tue, October 11, 2011
That response from express toll was nothing more than defensive mumbo jumbo. ALL of my contacts are current. This whole scam is to intentionally direct the issue to default in their favor of course. This is such a simple-minded scam and yet the Atty Genaral and tourism dept in Colorado seem oblivious to the abuse. I wonder why ????
Inspector
Tobyhanna,Pennsylvania,
USA
How do you keep getting toll fines?
#3Consumer Comment
Tue, August 02, 2011
I have lived with tolls for 35 years and never had a fine or ticket from a toll. Is the toll booth broken? How does this happen?
mr rik
miami,Florida,
USA
E-470truth
Aurora,Colorado,
USA
E-470 billing and violation process
#5UPDATE Employee
Mon, August 01, 2011
E-470 mails a toll statement to the address on file with the department of motor vehicles in which the vehicle is registered. Before it is mailed, the address is also run through NCOA (national change of address). If the owner has not updated their mailing address with the DMV or filed a change of address, the mail will be returned. E-470 will run skip trace to find another address.
The unpaid tolls continue to age through the billing/violation process while everything is done to find a correct address. The registered owner is responsible for updating his/her address. After the second month of nonpayment, the tolls are moved to the collection process. The collection agency uses many methods to find a good address such as checking magazine subscriptions or utility bills.
When a current address is found, the next piece of E-470 correspondence is mailed with the appropriate fees and/or fines that have accrued during nonpayment of the tolls. Customers with questions or issues regarding their tolls should contact the EXpressToll Service Center in a timely manner. Customers may request a hearing at any time during the toll payment/violation process.
