- Report: #975281
Complaint Review: Earth's Tongue - Apache Jct Arizona
Reported By:
hooner -
Apache Junction, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Earth's Tongue
San Antonie, Texas Apache Jct, 85119 Arizona, United States of America
Phone:
Web:
http://www.earthstongue.com/
Categories:
Business Rating:
(0)
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Earth's Tongue Aka The Mushroom Patch (both in bed with each other) Earth's Tongue scams me by saying they never recieved my payment. Apache Jct, Arizona
On Oct. 29th, 2012, I purchased $54.33 worth of product on Earthstongue.com. The website says that it takes 3-4 weeks for the product to arrive at it's destination. So.. I did what any person would do.. I waited. And waited..
About 2 weeks in they send me a garbage email from their support saying how their facility was flooded and my package was postponed due to this. I accepted this.. Although at the time, I had this nagging feeling that, "Hey.. This seems kind of convienant.."
The 3-4 weeks passes and still no sign of my product.
I then begin to contactl Earth's tongue through email and phone. They did not respond to my emails so I began to get frustrated. I then called them as calmy as one could.
After some poor-quality customer service, I finally get through to someone. ( don't even know his name )
He then transfers someone named "rosa."
Rosa was somewhat helpful. Although I had to wait a while just to talk to her because she "occupied" with some other "issues."
In the end, Rosa flat out tells me, "We never received your order." There you have it folks. Earth's tongue is a website that takes your money and claims that THEY never got paid.
About 2 weeks in they send me a garbage email from their support saying how their facility was flooded and my package was postponed due to this. I accepted this.. Although at the time, I had this nagging feeling that, "Hey.. This seems kind of convienant.."
The 3-4 weeks passes and still no sign of my product.
I then begin to contactl Earth's tongue through email and phone. They did not respond to my emails so I began to get frustrated. I then called them as calmy as one could.
After some poor-quality customer service, I finally get through to someone. ( don't even know his name )
He then transfers someone named "rosa."
Rosa was somewhat helpful. Although I had to wait a while just to talk to her because she "occupied" with some other "issues."
In the end, Rosa flat out tells me, "We never received your order." There you have it folks. Earth's tongue is a website that takes your money and claims that THEY never got paid.
1 Updates & Rebuttals
Earth's tongue
San Antonio,Texas,
U.S.A.
YOU ARE BLAMING THE WRONG COMPANY!
#2REBUTTAL Owner of company
Thu, November 29, 2012
SORRY BUT "MUSHROOM PATCH" IS NOT US!! ... We do not have your money. We did not charge your card ever! If you think we did then send me proof with your statement showing "Earths Tongue" on the charge. Me (Ben) and Rosa both looked in our merchant interface under the name you gave us and there has been no order and no customer under your name ever! You mentioned "MUSHROOM PATCH" ...Yeah that's NOT US! That's a different company that took your money. You should be taking it up with then instead of affecting our reputation for NO REASON. I don't even know how you are associating us with them. This site R.R. is easily misused and there should be more control on who can post this kind of negative feedback with at least some form of proof.
