Debbie Fair
Hagerstown,#2Author of original report
Sat, August 04, 2012
Update:
On Monday July, 23 2012, an EasyCare representative named Cheryl contacted me regarding my complaint - apparently after seeing it posted here on Ripoff Report.
Cheryl stated that after reviewing the facts, even though the vehicle service contract (VSC) was written up incorrectly, the problem was still the responsibility of EasyCare and that I was entitled to this repair.
In return for them honoring their committment, I prepared and signed a statement agreeing to consider the remaining portion of the VSC null and void and not attempt to have any more repairs authorized. I also agreed that upon successful repair of my car, that I would update my Ripoff Report accordingly.
I was instructed to take the car to AAMCO in Hagerstown, MD for repairs. AAMCO proceeded to completely rebuild my transmission and all it cost me was my $100.00 deductible. EasyCare even provided the use of a rental car for five days while my car was being repaired.
So in the end, EasyCare made good on their committment and I got my car repaired satisfactorily. Thank you for all of your help with this Cheryl. Your support and assistance is greatly appreciated.
Debbie
Hagerstown, MD