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  • Report:  #107776

Complaint Review: Ecampus.com - Lexington Kentucky

Reported By:
- New Haven, Connecticut,
Submitted:
Updated:

Ecampus.com
2415 Palumbo Drive, Lexington, 40509 Kentucky, U.S.A.
Phone:
888-388-9909
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
HORRIBLE, FRAUDULENT SITE! Non existent customer service, dishonest, major shipping problems. Ordered a textbook from them which was show in-stock but did not receive until two weeks later. Paid extra for expedited shipping but the item came ground. In the meantime, I tried to call customer service only to be put on hold for over 30 minutes. Never did get to talk to anyone.

Emails to customer service are not answered in a timely manner and when they do reply, it's with a 'canned' response. They also noted in the response that "...if you do not receive the item by _ _ _ to contact customer service..." which is a joke because you can't get through to customer service - EVER!!

The tracking number provided with the email response was followed with the URL for U.S. Mail which I typed in and received a bounce back when in reality, the item was shipped via UPS. Had to go to a local Barnes and Noble, which fortunately had the book but am now faced with returning the copy I eventually recieved from ecampus.com. Am afraid I won't even get my money back.

L

New Haven, Connecticut
U.S.A.


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