Frank
Sunnyvale,#2Consumer Suggestion
Wed, January 18, 2006
Thanks for the lenghty "cut and paste" company answer to your many, many, many complaints. They are invalid due to the fact it is obvious the information is coming from another source like ,,, ohhhhh I don't know...? Ameriloan or some other plug and play "put your routing number into" site? Answer two questions on your own... Would you order a debit card for $159.95 with no credit advantage; one you have to pay fees to load money on? Most of the people you have hit have little or no money to afford the card in the first place; is this your target? How many of your family memebers would you sell this card to? Do the right thing and avoid the perception of deception, refund the money for the individuals who really do not believe they ordered or want the card and change the web site (terms) to allow 30 days to cancel,,,, A decent time frame after the money is taken by surprise? Gee... No more "valid" complaints ? Even gives consumers the chance to activate the card? I'm sure "Visa and Mastercard **complaint**" would agree? Point - Case - Check Mate~
Vanessa
Valley Village,#3UPDATE Employee
Sat, December 31, 2005
EDP Reporting, LLC We strive to provide you friendly and efficient Support Dear Rip-Off Report.com We are EDP Reporting a Customer Support Center - It has come to our attention that our name and that of companies we support have been posted on your website. As you are aware there are two sides to every story; if someone has experienced a charge there is ONLY ONE WAY FOR THAT TO HAPPEN An online application was submitted fully authorized for the charge and agreed to the terms and conditions. Your visitors should know for security the IP addresses of the computers where the application proof of authorization are being submitted are captured and can be traced back to the exact location and computer. The online application is divided into 2 separate screens. Requiring each screen to be completed, authorized and agreed to by the applicant. You can not go to the next screen before acknowledging that you've read the terms and conditions which state the one time fee would come out of the bank account entered shortly after it has been submitted. Before filling anything out the first screen gives all the information about the product allowing the customer to make an educated decision whether or not to apply for the product /service. The companies we support even go the extra mile and capture the IP address of the computer where the application was submitted. If the individual being charged believes it to be FRAUDULENT we as a support center turn the application with the IP address of the computer it came from over to the POLICE to investigate and for us to cooperate in apprehending the criminal(s). FRAUD IS A CRIME PUNISHABLE BY LAW and we will cooperate with law enforcement in such an event. As you can see as a support center we have to honor and uphold the TERMS & CONDITIONS agreed to and authorized by our customer not just once but two times on the application. The application is not one little button or just one screen but two screens so if someone takes the time to sit in front of their computer and enter in two screens worth of information and submits it fully authorized then the companies we support have to believe the person submitting it was aware of what they were applying for and agreeing to. Further more, Companies that are truly FRAUD would do everything in their power to keep their information hidden from the public and not display it on the application sites like we do but because of the type of Customer Support Center that we are and how confident we feel about the companies we work for, we do have our information on the app sites. Also, our customer support number appears next to the charge on the customers bank account statement. In the event of FRAUD, we are sure if someone is truly a victim of FRAUD they would allow us to work with their law enforcement to punish the criminals and not let them get away. For that reason we would be happy to speak to the one or two individuals that feel our support center has not been helpful and encourage them to contact us as we will not hesitate to speak to their local law enforcement agency and punish the criminal(s). Once again a FRAUDULENT company would not assist with this let alone encourage for law enforcement to be involved but again that shows you the type of customer support center we are. We are a busy support center and for that reason offer several ways for our customers to contact us and not just one by visiting www.edpreporting.com. Our Customer Support Representatives are well versed and fully qualified to assist through all the available means of communication to our support center. All of our Customer Support Staff assist the customer by stating the facts and offering their assistance based on the Terms and Conditions the customer themselves has authorized. All of our Customer Support Staff are fully trained on the products we support and are aware that on occasion a customer who didn't hear what they wanted from us considers that the support given is unacceptable but when there is proof of authorization and we have delivered the information in an adequate manner that is what customer service is all about. We have to support based on the facts and nothing but the facts. Our Customer Support Representatives and Staff are always ready and willing to provide support to all who contact us. We look forward to assisting the one or two customers who have postings on this site and will still support them if after reading this they still feel fraud has happened. Please contact us and let us turn the proof of authorization to your local police and lets work together to capture the criminal who has committed such a fraudulent act. We hope you will make this information available to inform the visitors to your site the reality of our company As we do strive to provide friendly and efficient support. A reminder from our Customer Support Center to your website visitors, always read what you submit online because when you do submit and acknowledge you have read the information given such is the case with the Terms & Conditions we support, then you have to take responsibility for your actions. Always stop and read why you are entering sensitive information before you do anything online because when you do enter your bank account # such is the case with the applications we support, then you will know you are giving authorization for the fee to receive the product we support. Our Customer Support Center is aware, even after stating the facts about our customers online orders based on proof authorization that can be tracked to the computer were it was submitted, there will be some who consider our support unsatisfactory but as long as we provide the facts and we assist in a professional manner we are conducting ourselves accordingly. Thank you for allowing us the opportunity to tell our side and hope to be of service to any of your visitors in the future. Sincerely, Customer Service Department EDP Reporting, LLC "We strive to provide you friendly and efficient support" www.edpreporting.com
Vanessa
Valley Village,#4UPDATE Employee
Sat, December 31, 2005
EDP Reporting, LLC We strive to provide you friendly and efficient Support Dear Rip-Off Report.com We are EDP Reporting a Customer Support Center - It has come to our attention that our name and that of companies we support have been posted on your website. As you are aware there are two sides to every story; if someone has experienced a charge there is ONLY ONE WAY FOR THAT TO HAPPEN An online application was submitted fully authorized for the charge and agreed to the terms and conditions. Your visitors should know for security the IP addresses of the computers where the application proof of authorization are being submitted are captured and can be traced back to the exact location and computer. The online application is divided into 2 separate screens. Requiring each screen to be completed, authorized and agreed to by the applicant. You can not go to the next screen before acknowledging that you've read the terms and conditions which state the one time fee would come out of the bank account entered shortly after it has been submitted. Before filling anything out the first screen gives all the information about the product allowing the customer to make an educated decision whether or not to apply for the product /service. The companies we support even go the extra mile and capture the IP address of the computer where the application was submitted. If the individual being charged believes it to be FRAUDULENT we as a support center turn the application with the IP address of the computer it came from over to the POLICE to investigate and for us to cooperate in apprehending the criminal(s). FRAUD IS A CRIME PUNISHABLE BY LAW and we will cooperate with law enforcement in such an event. As you can see as a support center we have to honor and uphold the TERMS & CONDITIONS agreed to and authorized by our customer not just once but two times on the application. The application is not one little button or just one screen but two screens so if someone takes the time to sit in front of their computer and enter in two screens worth of information and submits it fully authorized then the companies we support have to believe the person submitting it was aware of what they were applying for and agreeing to. Further more, Companies that are truly FRAUD would do everything in their power to keep their information hidden from the public and not display it on the application sites like we do but because of the type of Customer Support Center that we are and how confident we feel about the companies we work for, we do have our information on the app sites. Also, our customer support number appears next to the charge on the customers bank account statement. In the event of FRAUD, we are sure if someone is truly a victim of FRAUD they would allow us to work with their law enforcement to punish the criminals and not let them get away. For that reason we would be happy to speak to the one or two individuals that feel our support center has not been helpful and encourage them to contact us as we will not hesitate to speak to their local law enforcement agency and punish the criminal(s). Once again a FRAUDULENT company would not assist with this let alone encourage for law enforcement to be involved but again that shows you the type of customer support center we are. We are a busy support center and for that reason offer several ways for our customers to contact us and not just one by visiting www.edpreporting.com. Our Customer Support Representatives are well versed and fully qualified to assist through all the available means of communication to our support center. All of our Customer Support Staff assist the customer by stating the facts and offering their assistance based on the Terms and Conditions the customer themselves has authorized. All of our Customer Support Staff are fully trained on the products we support and are aware that on occasion a customer who didn't hear what they wanted from us considers that the support given is unacceptable but when there is proof of authorization and we have delivered the information in an adequate manner that is what customer service is all about. We have to support based on the facts and nothing but the facts. Our Customer Support Representatives and Staff are always ready and willing to provide support to all who contact us. We look forward to assisting the one or two customers who have postings on this site and will still support them if after reading this they still feel fraud has happened. Please contact us and let us turn the proof of authorization to your local police and lets work together to capture the criminal who has committed such a fraudulent act. We hope you will make this information available to inform the visitors to your site the reality of our company As we do strive to provide friendly and efficient support. A reminder from our Customer Support Center to your website visitors, always read what you submit online because when you do submit and acknowledge you have read the information given such is the case with the Terms & Conditions we support, then you have to take responsibility for your actions. Always stop and read why you are entering sensitive information before you do anything online because when you do enter your bank account # such is the case with the applications we support, then you will know you are giving authorization for the fee to receive the product we support. Our Customer Support Center is aware, even after stating the facts about our customers online orders based on proof authorization that can be tracked to the computer were it was submitted, there will be some who consider our support unsatisfactory but as long as we provide the facts and we assist in a professional manner we are conducting ourselves accordingly. Thank you for allowing us the opportunity to tell our side and hope to be of service to any of your visitors in the future. Sincerely, Customer Service Department EDP Reporting, LLC "We strive to provide you friendly and efficient support" www.edpreporting.com
Vanessa
Valley Village,#5UPDATE Employee
Sat, December 31, 2005
EDP Reporting, LLC We strive to provide you friendly and efficient Support Dear Rip-Off Report.com We are EDP Reporting a Customer Support Center - It has come to our attention that our name and that of companies we support have been posted on your website. As you are aware there are two sides to every story; if someone has experienced a charge there is ONLY ONE WAY FOR THAT TO HAPPEN An online application was submitted fully authorized for the charge and agreed to the terms and conditions. Your visitors should know for security the IP addresses of the computers where the application proof of authorization are being submitted are captured and can be traced back to the exact location and computer. The online application is divided into 2 separate screens. Requiring each screen to be completed, authorized and agreed to by the applicant. You can not go to the next screen before acknowledging that you've read the terms and conditions which state the one time fee would come out of the bank account entered shortly after it has been submitted. Before filling anything out the first screen gives all the information about the product allowing the customer to make an educated decision whether or not to apply for the product /service. The companies we support even go the extra mile and capture the IP address of the computer where the application was submitted. If the individual being charged believes it to be FRAUDULENT we as a support center turn the application with the IP address of the computer it came from over to the POLICE to investigate and for us to cooperate in apprehending the criminal(s). FRAUD IS A CRIME PUNISHABLE BY LAW and we will cooperate with law enforcement in such an event. As you can see as a support center we have to honor and uphold the TERMS & CONDITIONS agreed to and authorized by our customer not just once but two times on the application. The application is not one little button or just one screen but two screens so if someone takes the time to sit in front of their computer and enter in two screens worth of information and submits it fully authorized then the companies we support have to believe the person submitting it was aware of what they were applying for and agreeing to. Further more, Companies that are truly FRAUD would do everything in their power to keep their information hidden from the public and not display it on the application sites like we do but because of the type of Customer Support Center that we are and how confident we feel about the companies we work for, we do have our information on the app sites. Also, our customer support number appears next to the charge on the customers bank account statement. In the event of FRAUD, we are sure if someone is truly a victim of FRAUD they would allow us to work with their law enforcement to punish the criminals and not let them get away. For that reason we would be happy to speak to the one or two individuals that feel our support center has not been helpful and encourage them to contact us as we will not hesitate to speak to their local law enforcement agency and punish the criminal(s). Once again a FRAUDULENT company would not assist with this let alone encourage for law enforcement to be involved but again that shows you the type of customer support center we are. We are a busy support center and for that reason offer several ways for our customers to contact us and not just one by visiting www.edpreporting.com. Our Customer Support Representatives are well versed and fully qualified to assist through all the available means of communication to our support center. All of our Customer Support Staff assist the customer by stating the facts and offering their assistance based on the Terms and Conditions the customer themselves has authorized. All of our Customer Support Staff are fully trained on the products we support and are aware that on occasion a customer who didn't hear what they wanted from us considers that the support given is unacceptable but when there is proof of authorization and we have delivered the information in an adequate manner that is what customer service is all about. We have to support based on the facts and nothing but the facts. Our Customer Support Representatives and Staff are always ready and willing to provide support to all who contact us. We look forward to assisting the one or two customers who have postings on this site and will still support them if after reading this they still feel fraud has happened. Please contact us and let us turn the proof of authorization to your local police and lets work together to capture the criminal who has committed such a fraudulent act. We hope you will make this information available to inform the visitors to your site the reality of our company As we do strive to provide friendly and efficient support. A reminder from our Customer Support Center to your website visitors, always read what you submit online because when you do submit and acknowledge you have read the information given such is the case with the Terms & Conditions we support, then you have to take responsibility for your actions. Always stop and read why you are entering sensitive information before you do anything online because when you do enter your bank account # such is the case with the applications we support, then you will know you are giving authorization for the fee to receive the product we support. Our Customer Support Center is aware, even after stating the facts about our customers online orders based on proof authorization that can be tracked to the computer were it was submitted, there will be some who consider our support unsatisfactory but as long as we provide the facts and we assist in a professional manner we are conducting ourselves accordingly. Thank you for allowing us the opportunity to tell our side and hope to be of service to any of your visitors in the future. Sincerely, Customer Service Department EDP Reporting, LLC "We strive to provide you friendly and efficient support" www.edpreporting.com
Vanessa
Valley Village,#6UPDATE Employee
Sat, December 31, 2005
EDP Reporting, LLC We strive to provide you friendly and efficient Support Dear Rip-Off Report.com We are EDP Reporting a Customer Support Center - It has come to our attention that our name and that of companies we support have been posted on your website. As you are aware there are two sides to every story; if someone has experienced a charge there is ONLY ONE WAY FOR THAT TO HAPPEN An online application was submitted fully authorized for the charge and agreed to the terms and conditions. Your visitors should know for security the IP addresses of the computers where the application proof of authorization are being submitted are captured and can be traced back to the exact location and computer. The online application is divided into 2 separate screens. Requiring each screen to be completed, authorized and agreed to by the applicant. You can not go to the next screen before acknowledging that you've read the terms and conditions which state the one time fee would come out of the bank account entered shortly after it has been submitted. Before filling anything out the first screen gives all the information about the product allowing the customer to make an educated decision whether or not to apply for the product /service. The companies we support even go the extra mile and capture the IP address of the computer where the application was submitted. If the individual being charged believes it to be FRAUDULENT we as a support center turn the application with the IP address of the computer it came from over to the POLICE to investigate and for us to cooperate in apprehending the criminal(s). FRAUD IS A CRIME PUNISHABLE BY LAW and we will cooperate with law enforcement in such an event. As you can see as a support center we have to honor and uphold the TERMS & CONDITIONS agreed to and authorized by our customer not just once but two times on the application. The application is not one little button or just one screen but two screens so if someone takes the time to sit in front of their computer and enter in two screens worth of information and submits it fully authorized then the companies we support have to believe the person submitting it was aware of what they were applying for and agreeing to. Further more, Companies that are truly FRAUD would do everything in their power to keep their information hidden from the public and not display it on the application sites like we do but because of the type of Customer Support Center that we are and how confident we feel about the companies we work for, we do have our information on the app sites. Also, our customer support number appears next to the charge on the customers bank account statement. In the event of FRAUD, we are sure if someone is truly a victim of FRAUD they would allow us to work with their law enforcement to punish the criminals and not let them get away. For that reason we would be happy to speak to the one or two individuals that feel our support center has not been helpful and encourage them to contact us as we will not hesitate to speak to their local law enforcement agency and punish the criminal(s). Once again a FRAUDULENT company would not assist with this let alone encourage for law enforcement to be involved but again that shows you the type of customer support center we are. We are a busy support center and for that reason offer several ways for our customers to contact us and not just one by visiting www.edpreporting.com. Our Customer Support Representatives are well versed and fully qualified to assist through all the available means of communication to our support center. All of our Customer Support Staff assist the customer by stating the facts and offering their assistance based on the Terms and Conditions the customer themselves has authorized. All of our Customer Support Staff are fully trained on the products we support and are aware that on occasion a customer who didn't hear what they wanted from us considers that the support given is unacceptable but when there is proof of authorization and we have delivered the information in an adequate manner that is what customer service is all about. We have to support based on the facts and nothing but the facts. Our Customer Support Representatives and Staff are always ready and willing to provide support to all who contact us. We look forward to assisting the one or two customers who have postings on this site and will still support them if after reading this they still feel fraud has happened. Please contact us and let us turn the proof of authorization to your local police and lets work together to capture the criminal who has committed such a fraudulent act. We hope you will make this information available to inform the visitors to your site the reality of our company As we do strive to provide friendly and efficient support. A reminder from our Customer Support Center to your website visitors, always read what you submit online because when you do submit and acknowledge you have read the information given such is the case with the Terms & Conditions we support, then you have to take responsibility for your actions. Always stop and read why you are entering sensitive information before you do anything online because when you do enter your bank account # such is the case with the applications we support, then you will know you are giving authorization for the fee to receive the product we support. Our Customer Support Center is aware, even after stating the facts about our customers online orders based on proof authorization that can be tracked to the computer were it was submitted, there will be some who consider our support unsatisfactory but as long as we provide the facts and we assist in a professional manner we are conducting ourselves accordingly. Thank you for allowing us the opportunity to tell our side and hope to be of service to any of your visitors in the future. Sincerely, Customer Service Department EDP Reporting, LLC "We strive to provide you friendly and efficient support" www.edpreporting.com