- Report: #170558
Complaint Review: EDPreporting - EdebitPay - Valley Village California
-
Author Confirmed
Why?
EDPreporting - EdebitPay
5301 Laurel Canyon Blvd Suite 132 Valley Village, 91607 California, U.S.A.
Phone:
800-430-0672
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
EDPreporting - EdebitPay RIPOFF Fraudulant Billing Horrible Customer Service! Valley Village California
I noticed a debit 2 days after Christmas of $159.95 from my checking account. After checking that it was nothing charge for Christmas I contacted my bank in regards to the charge. They told me it was an electronic check for a company called EDPreporting.com.
After logging on to their website I saw it wasn't very useful. I tried contacting the company via the phone only to be disconnected after about 5 minutes. My only other option was to contact the company by email. They responsed the following day, only to say fill out a fraud report with the police department.
I then finally my contact the next day with the company by phone. The representative said to fill out a fraud report with the police and send them a copy of the police report and bank statement showing the charge and "IF" the police determine it to be fraud they will refund my money. It is my belief and opinion that this company is a front for a scam. This company should be investigated and shut down.
Below is the text from the email I was sent:
We take fraud very seriously and if someone is using your name and/or personal information to make online purchases on our website, we will cooperate completely with all law enforcement agencies in the pursuit of fraud. If you believe your account was fraudulently charged for the purchase price of one of the card products we support, we will make every effort to aid in a resolution.
Before we can take any action, we will mail you or fax you a fraud form which you can take with you when you report to the police. Please fax the form back with the necessary information at 818-487-0634 or mail the form with contact info to your local Police Dept. and officers contact information. If the police determine it to be fraud we will refund the full amount. We can't advise you on what to do but if this in fact is fraud, we will cooperate to help pursue and apprehend the criminals. Please let me know if you would like me to mail, fax or email the fraud form.
Thank you,
Marc H.
Customer Support
EDP Reporting
800-430-0672
Fax: 818-487-0634
George
Middle River, Maryland
U.S.A.
After logging on to their website I saw it wasn't very useful. I tried contacting the company via the phone only to be disconnected after about 5 minutes. My only other option was to contact the company by email. They responsed the following day, only to say fill out a fraud report with the police department.
I then finally my contact the next day with the company by phone. The representative said to fill out a fraud report with the police and send them a copy of the police report and bank statement showing the charge and "IF" the police determine it to be fraud they will refund my money. It is my belief and opinion that this company is a front for a scam. This company should be investigated and shut down.
Below is the text from the email I was sent:
We take fraud very seriously and if someone is using your name and/or personal information to make online purchases on our website, we will cooperate completely with all law enforcement agencies in the pursuit of fraud. If you believe your account was fraudulently charged for the purchase price of one of the card products we support, we will make every effort to aid in a resolution.
Before we can take any action, we will mail you or fax you a fraud form which you can take with you when you report to the police. Please fax the form back with the necessary information at 818-487-0634 or mail the form with contact info to your local Police Dept. and officers contact information. If the police determine it to be fraud we will refund the full amount. We can't advise you on what to do but if this in fact is fraud, we will cooperate to help pursue and apprehend the criminals. Please let me know if you would like me to mail, fax or email the fraud form.
Thank you,
Marc H.
Customer Support
EDP Reporting
800-430-0672
Fax: 818-487-0634
George
Middle River, Maryland
U.S.A.
3 Updates & Rebuttals
Bridgett
Westwood,California,
U.S.A.
OUR ADDRESS IS IN PLAIN VIEW
#2UPDATE Employee
Fri, February 24, 2006
Sir if you have already filed your complaint as you said you did then I would see no reason for our office to contact you at this point. I'm sorry you feel the way you do and it will all be resolved with patients. Everything we do is not just through the internet as you stated we list our address because we have nothing illegal to hide. I hope everything goes well for you.
George
Middle River,Maryland,
U.S.A.
EDPreporting - EdebitPay HATS OFF to "Rip-off Report" to shed some light on this company's tactics.
#3REBUTTAL Individual responds
Fri, February 24, 2006
It sound sooo simple. Just fill out the papers and send it in. But, the company never sent me the forms to fill out. I did file a complaint with the Better Business Bureau and fraud report with the bank, but EDPreporting will not respond to my phone calls and have never sent me the forms they promised. This doesn't surprise me. EDPreporting-EdebitPay works through the internet because in my own opion the are not a reputable honest company. HATS OFF to "Rip-off Report" to shed some light on this company's tactics.
Bridgett
Westwood,California,
U.S.A.
FILL THE PAPERWORK OUT AND SEND BACK
#4UPDATE Employee
Thu, February 23, 2006
Sir I see nothing wrong with our company wanting to help you get your money back. Every company has procedures they must go through to correct a situation and to satisfy the customer ours just happen to be filing a claim with the local police department if in fact this was a fraudulent claim. We're also trying to protect you in the event this should happen again without your knowledge.
