- Report: #243023
Complaint Review: Electronic Arts Inc. - Internet
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Author Confirmed
Why?
Electronic Arts Inc.
www.ea.com Internet, U.S.A.
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Tell us has your experience with this business or person been good?
Electronic Arts, Inc. Impossible to contact! They give you the run-around! Pogo isn't any help either! Internet Internet
I joined Club Pogo. They gave me a free 2 week trial period before my credit card is charged. It's been 8 days and I've been running into problems.
The major problem is their customer support, Electronic arts. Their site asks you to log in with ID & password. After typing the information in and clicking OK, it takes you to a page that says you were misdirected and you should go to the Pogo or EA site for more help.
As you can see, that's what was done from the beginning. There is no way possible for me to contact them without logging in to Electronic Arts; therefore, I can't get help with the problem and I can't cancel my account before my card is charged!
I even tried responding to a Pogo "Welcome" email explaing my problem. They replied that they don't respond to emails but if I need help, go to www.ea.com. I have never dealt with anyone where it was impossible to contact them by at least emailing, mailing or phoning.
Denise
Erie, Pennsylvania
U.S.A.
The major problem is their customer support, Electronic arts. Their site asks you to log in with ID & password. After typing the information in and clicking OK, it takes you to a page that says you were misdirected and you should go to the Pogo or EA site for more help.
As you can see, that's what was done from the beginning. There is no way possible for me to contact them without logging in to Electronic Arts; therefore, I can't get help with the problem and I can't cancel my account before my card is charged!
I even tried responding to a Pogo "Welcome" email explaing my problem. They replied that they don't respond to emails but if I need help, go to www.ea.com. I have never dealt with anyone where it was impossible to contact them by at least emailing, mailing or phoning.
Denise
Erie, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Denise
Erie,Pennsylvania,
U.S.A.
Thanks to Rip-Off site, Pogo/Ea problem corrected
#2Author of original report
Thu, April 12, 2007
Because of this Rip-Off Report site, I was able to find the phone no. to the Pogo/Ea Sports customer service. Needless to say, they weren't very friendly. They did, however; send me a few links to figure the problem out on my own which I did eventually.
