- Report: #1254280
Complaint Review: Elite Heating and Air - New Albany Indiana
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Author Not Confirmed
Why?
Elite Heating and Air
555 Mt Tabor Rd New Albany, 47150 Indiana, USA
Phone:
(812) 944-2665
Web:
https://www.eliteheatingandair.com/
Categories:
Business Rating:
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Elite Heating and Air Dishonest Company - Take your business somewhere else New Albany Indiana
Untrustworthy company with dishonest practices. They installed my HVAC unit with a defective coil, they sent a technician over to my house 5 times in the period of over a year and never figured out what was wrong with the system. When finally a different technician came over and figured out what was wrong, they changed the coil on warranty but sent me a bill for the labor that should have been covered in warranty since they were the ones that could never figure out what was wrong with it and installed a defective coil in the first place.
MY HVAC system malfunctioned since installation and I have brought this to their attention right after that. I patiently gave them plenty time to fix it, patiently met with technicians several times and waited for over one year to have the full functioning system that I paid for. They never delivered in their promise at the time of the sale and installed a defective product that they are now refusing to back up.
I tried to reason with management but could not reached them, front line employees didn't provide name or transferred my call to someone that I could speak with. I would not recommend this company to anyone. Horrible customer orientation, dishonest practices, terrible management. They shouldn't be in business.
