- Report: #505159
Complaint Review: Email Discounts LLC - Enhanced Services Billing Inc. - Nationwide
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Email Discounts LLC - Enhanced Services Billing Inc.
Nationwide, United States of America
Phone:
8883003724
Web:
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Email Discounts, LLC - Enhanced Services Billin Added charges to my phone bill without my consent. Nationwide
Our AT&T bill arrived with a charge of $16.11 attributed to ESBI LLC. Yesterday, I called the 888 number and spoke to a woman by the name of "Leny" who sounded foreign. She told me I must have requested this service from an e-mail we received.
I told her there was no way either I or my husband would order this service on-line and then tell you to bill it to our home phone. I demanded that she credit my account immediately. She said it would take 1 to 2 billing cycles before it would be applied. I told her that it was not acceptable and I wanted an immediate refund. She said she would send me a credit confirmation, but I have not received one yet.
I am contacting AT&T today and hopefully they will be able to take this off my account. How can these people continue to operate without being prosecuted? I also blame the phone companies who routinely allow 3rd parties to charge to your phone bill. This service has nothing to do with my phone! I am so livid that I want to get rid of my land line!!
1 Updates & Rebuttals
Predicto Customer Service
USACustomer Service is Here to Assist
#2UPDATE Employee
Fri, October 23, 2009
Email Discounts provides its subscribers with exclusive discounts and cash back on purchases made at online retailers. We market the service on the Internet and continuously review our marketing and sign-up procedures and believe that they comply with all applicable laws and industry standard best practices.
We maintain excellent customer service 24 by 7 by 365 and you can reach us via phone at 800-410-5781 or online at http://www.emaildiscounts.com/contact_support.cfm.
Im confident we can address any customer service concerns you may have.
Email Discounts Customer Service
