- Report: #359630
Complaint Review: Embarq - ILD - ESBI - Dallas Texas
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Author Confirmed
Why?
Embarq - ILD - ESBI
www.embarq.com Dallas, 75266 Texas, U.S.A.
Phone:
800-788-3500
Web:
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Embarq - ILD - ESBI Providing third party billing for unauthorized charges Dallas Texas
I opened my phone bill from Embarq and found three unauthorized charges from three different third parties. Embarq told me I would have to contact them directly which meant four more phone calls and lots of my time. the companies were ILD, ESBI (one email a day & intellicom messaging). Each charge was $15 for a total of $45. They all told me it was authorized by someone named Avery Harrison. I think it was a fake name, but I do not know that for a fact. I do know that they tried to scam me out of $45 and my phone company does not seem to care. I am going to probably switch carriers.
Movic
Lebanon, Missouri
U.S.A.
Movic
Lebanon, Missouri
U.S.A.
1 Updates & Rebuttals
Embarq_jenny
Johnson City,Tennessee,
U.S.A.
Want to help with your 3rd party charges
#2UPDATE Employee
Wed, August 06, 2008
Hi Movic- My name is Jenny and I work with Embarq online support team. I saw that you were having issues with 3rd party providers appearing on your Embarq statement. I would love to help you with that issue and place a 3rd party billing block on your phone line at no charge for you. That block will prevent any company other then Embarq from billing you. If you would like for me to help you please email me directly at [email protected] Thanks Jenny R. Embarq online support team [email protected]
