Concerned
Pittsburgh,#2UPDATE Employee
Sun, February 17, 2008
i am sorry to hear that this customer had problems with their shipment. the whole story as recorded from our side is that the customer requested to cancel their shipment. however, the package had already been shipped out to their location via ups. the only thing we can do is ask ups to return the package to us. so we did that. ups charged us a 10.00 fee which we happily paid on behalf of this customers request. the package was returned by ups on sep 18 and the customer was refunded the same day. in all fairness, given the situation of the package already being shipped when the buyer asked to cancel it, we did the best we could possibly do in this situation. thanks. concerned for help with any other situation concerning this company, you may email to(((ROR redacted)))we will do our best to hear out any legitimate problems. thanks! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Concerned
Pittsburgh,#3UPDATE Employee
Sun, February 17, 2008
i am sorry to hear that this customer had problems with their shipment. the whole story as recorded from our side is that the customer requested to cancel their shipment. however, the package had already been shipped out to their location via ups. the only thing we can do is ask ups to return the package to us. so we did that. ups charged us a 10.00 fee which we happily paid on behalf of this customers request. the package was returned by ups on sep 18 and the customer was refunded the same day. in all fairness, given the situation of the package already being shipped when the buyer asked to cancel it, we did the best we could possibly do in this situation. thanks. concerned for help with any other situation concerning this company, you may email to(((ROR redacted)))we will do our best to hear out any legitimate problems. thanks! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Concerned
Pittsburgh,#4UPDATE Employee
Sun, February 17, 2008
i am sorry to hear that this customer had problems with their shipment. the whole story as recorded from our side is that the customer requested to cancel their shipment. however, the package had already been shipped out to their location via ups. the only thing we can do is ask ups to return the package to us. so we did that. ups charged us a 10.00 fee which we happily paid on behalf of this customers request. the package was returned by ups on sep 18 and the customer was refunded the same day. in all fairness, given the situation of the package already being shipped when the buyer asked to cancel it, we did the best we could possibly do in this situation. thanks. concerned for help with any other situation concerning this company, you may email to(((ROR redacted)))we will do our best to hear out any legitimate problems. thanks! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
Concerned
Pittsburgh,#5UPDATE Employee
Sun, February 17, 2008
i am sorry to hear that this customer had problems with their shipment. the whole story as recorded from our side is that the customer requested to cancel their shipment. however, the package had already been shipped out to their location via ups. the only thing we can do is ask ups to return the package to us. so we did that. ups charged us a 10.00 fee which we happily paid on behalf of this customers request. the package was returned by ups on sep 18 and the customer was refunded the same day. in all fairness, given the situation of the package already being shipped when the buyer asked to cancel it, we did the best we could possibly do in this situation. thanks. concerned for help with any other situation concerning this company, you may email to(((ROR redacted)))we will do our best to hear out any legitimate problems. thanks! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.