- Report: #1452251
Complaint Review: Empire Carpet and Tile - The Villages Florida
Reported By:
Helen -
The Villages, Florida , United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Carpet and Tile
964 Vanilla Leaf Place The Villages, 32163 Florida, United States
Web:
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Empire Carpet and Tile 10 hours to install bedroom carpet —Carpet pieced and loose The Villages Florida
We love the carpet and laminate that the salesman presented and sold us. The installation, however, has been a nightmare. The installers could not speak English and had been in this country for only 7 months. The laminate was installed in a timely fashion and looks good, although I think a more qualified installer would have chosen different planks at the entryway to the two rooms with laminate.
The carpet installation is a whole different story, however! The installers were here for two whole days installing one bedroom. We had to hire a private installer to come in the next day to fix the part that was loose as my husband has difficulty walking and we were afraid he would trip. After many frustrating calls (with everyone passing the buck) I received a call saying that those installers let go and that my carpet was going to be totally replaced at anytime of my choosing.
We chose today —I was told I was king to be the first stop and that they would arrive between 9 and 10 in the morning. At 7:30 this morning I received a call saying the installers were on their way and would arrive in 1-2 hours. At 10:30 they had still not arrived. After 2 calls to Customer Service (the first time holding for 5 minutes and ending up on someone’s voicemail) I was told the installer was on the other line and would definitely be here in one hour.It is now 11:40 and they are still not here!
3 Updates & Rebuttals
Helen
The Villages,Florida,
United States
Response to Empire
#2Author of original report
Wed, July 18, 2018
Customer Support has an entire file on this situation. I have been in touch with them repeatedly about this situation.
Helen
The Villages,Florida,
United States
Response to Empire
#3Author of original report
Wed, July 18, 2018
you can reach me at 352-633-6008 —I would love to have someone make this right!
CustomerSupport
Northlake,Illinois,
United States
Note from Empire Today
#4UPDATE Employee
Wed, July 18, 2018
Helen,
thanks for contacting us. We want to make this right for your parents. If you send us their contact info at [email protected], we’ll make sure to look into this right away.
Thank you.
