- Report: #446784
Complaint Review: Empire Carpet - Norcross Georgia
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Author Confirmed
Why?
Empire Carpet
www.empiretoday.com Norcross, Georgia, U.S.A.
Phone:
800-588-2300
Web:
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Tell us has your experience with this business or person been good?
Empire Carpet Hires day workers from the side of the road to install carpet! Norcross Georgia
I had an in home visit from one of their sales people and it was great. She was helpful and the price was really good. I scheduled the instalation and was very excited about getting fresh new carpet for my house. The installers came on time. The crew manager was great, he answered all of my questions and was generally very friendly.
He had 2 Hispanic guys working with him. They spoke no English. They finsihed in 3.5 hours and I was so excited. The carpet looked great. I was throughly satisfied. I really thought I would get to go out onto the internet and write a good review of the company. That is, until I started unpacking my stuff that I boxed up to get out of the way.
I unpacked a box and thought that there was some CD's and a DVD missing, but I wasn't sure. That prompted me to check my jewelry box that was in a box under stuff in the bathroom. When I did I was shocked to find 6 rings missing from my jewelry box. One of which was my grandmother's wedding rings (she passed away last Feb and that's all I have left of her). Those rings were on a gold chain. The chain was snapped and the rings gone. I was so upset, I was literally devastated. I immediately called the crew manager that was at my house and told him that I had belongings missing. He was able to stop his crew. One of the men was working with him for the very first day ever. This guy handed over 2 of my rings, but nothing else.
By that time I had contacted the local police and they were at my house. Long story short, what ended up happening was the crew manager and his wife came all the way back here from the warehouse in rush hour traffic to give a statement with me to the police. It was really great of him to do that and he didn't have to do anything.
If that wasn't bad enough, Empire was notified also and they told me that someone would call me in 24hrs.They should have made that a priority. The lady called me the next day got information and said she would call back. She took 4 hours to do so. When she called back (after 2 msgs from me)she gave me the B. S. line of "we are going to cooperate with the police". When I asked what the company was going to do for me, she repaeated that line FREAKING PARROT! She wouldn't explain anything.
I spoke with the Instalation Manager here in Atlanta and he basically told me that b/c legal is involved they can't discuss it with me. They aren't doing anything to resolve the fact that I paid $1800 to be robbed!
This could happen to anyone with any company. My point is that EMPIRE has no customer service to speak of. I wish I had gone with someone else even if I had to pay more money. Beware of empire.
Julie
Acworth, Georgia
U.S.A.
He had 2 Hispanic guys working with him. They spoke no English. They finsihed in 3.5 hours and I was so excited. The carpet looked great. I was throughly satisfied. I really thought I would get to go out onto the internet and write a good review of the company. That is, until I started unpacking my stuff that I boxed up to get out of the way.
I unpacked a box and thought that there was some CD's and a DVD missing, but I wasn't sure. That prompted me to check my jewelry box that was in a box under stuff in the bathroom. When I did I was shocked to find 6 rings missing from my jewelry box. One of which was my grandmother's wedding rings (she passed away last Feb and that's all I have left of her). Those rings were on a gold chain. The chain was snapped and the rings gone. I was so upset, I was literally devastated. I immediately called the crew manager that was at my house and told him that I had belongings missing. He was able to stop his crew. One of the men was working with him for the very first day ever. This guy handed over 2 of my rings, but nothing else.
By that time I had contacted the local police and they were at my house. Long story short, what ended up happening was the crew manager and his wife came all the way back here from the warehouse in rush hour traffic to give a statement with me to the police. It was really great of him to do that and he didn't have to do anything.
If that wasn't bad enough, Empire was notified also and they told me that someone would call me in 24hrs.They should have made that a priority. The lady called me the next day got information and said she would call back. She took 4 hours to do so. When she called back (after 2 msgs from me)she gave me the B. S. line of "we are going to cooperate with the police". When I asked what the company was going to do for me, she repaeated that line FREAKING PARROT! She wouldn't explain anything.
I spoke with the Instalation Manager here in Atlanta and he basically told me that b/c legal is involved they can't discuss it with me. They aren't doing anything to resolve the fact that I paid $1800 to be robbed!
This could happen to anyone with any company. My point is that EMPIRE has no customer service to speak of. I wish I had gone with someone else even if I had to pay more money. Beware of empire.
Julie
Acworth, Georgia
U.S.A.
2 Updates & Rebuttals
Julie
Acworth,Georgia,
U.S.A.
Actually No
#2Consumer Comment
Mon, April 27, 2009
Yes they did cooperate with the police, but I wouldn't have expected anything less. The manager didnt' come to my house, the crew "manager" for lack of a better term came back to my house. He was the only guy there that day who spoke English. I feel that they should be responsible for the people that they bring into thier customer's homes. As a customer I trusted them to bring individuals in that they trusted and whom they had done a background check on . They don't even know this guys address. Customer service has not contacted me again and it has been over a month since the incident. I don't feel that they have done all that they should have. They should be touching base with me, etc. I think that they should have offered me reimbursment by now also. And with legal involved, they should be trying to stay out of court, but they aren't doing such a good job of it.
Jt
Indianapolis,Indiana,
U.S.A.
It sounds like Emire was actually willing to make it right
#3Consumer Comment
Mon, April 27, 2009
First, let me say that it sucks that you had items stolen from you. Based on your complaint, however, I would gauge that Empire is a reputable operation that DOES care about customers. The Empire manager actually came back to your house and fully cooperated with the police during this unfortunate ordeal? Once you called the police, Empire's lawyers would have had to become involved and at that point neither the manager nor the customer service representatives would have been allowed to give you any information other than, we are going to cooperate with the police. It's good to know that they actually gave you good service on your carpet for a good price and you were satisfied. If you would have hired another company, they likely would have picked up the same guy that stole your stuff to do the work. Most contractors and contractor type business (and restaurants, landscapers, movers, etc) hire day laborers. I think it actually says a lot about Empire that they are willing to work with the police to find the actual culprit.
