- Report: #1423793
Complaint Review: Empire Flooring - Illinois
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Author Confirmed
Why?
Empire Flooring
Northlake 60164 Illinois, United States
Phone:
800-588-2300
Web:
http://www.empiretoday.com/schedule-appointment?SRC=Google&ACTYPE=Brand&CMP=NewYork&ADID=empire%20to
Categories:
Business Rating:
(1)
Tell us has your experience with this business or person been good?
Empire Flooring Empire Today Empire Today, LLC Empire Carpet Empire Floor Lied about warranty and installed cheap floors that chipped right away Illinois
I hired Empire Today in September do put in new hardwood floors in my kitchen and living room. They assured me there was a warranty for normal wear and tear. Within one month, me and my family noticed chips in the wood and scratches in the floor. I called Empire and advised them that there was chips and scratches in my BRAND new floor that I spent a lot of money on. They sent over two men to look at it and draft a report regarding the damages. A few days later I called Empire again saying there are TWO more chips in the wood. They told me that someone would be calling me back regarding the damages to my brand new floor. Finally, today I get a call back and they said that in order to fix the chips it would cost me $2,900!!!
The company responded back to my complaint stating "Damage to the flooring post-installation is not covered by warranty."
If damages after the floor is installed is not covered under warranty then What good is the warranty. Its very misleading. The rep on the phone also said that i had childrens toys in the living room so "something had to have dropped". That basically means if you have kids or a family then the floors will not hold up past 6 weeks without chipping.
After many back and forth calls with the business they still want thousands to fix these newly installed floors that appear to be made of soft wood and not durable enough to even last two months without chipping after i spent THOUSANDS for a brand new floor. I feel completely scammed.
1 Updates & Rebuttals
CustomerSupport
Northlake,Illinois,
United States
Note from Empire Today.
#2UPDATE Employee
Thu, January 18, 2018
Dear Christie,
We're disappointed to hear that your floor is not meeting your expectations. We never want our customers to be disappointed in their product choice, and we'll be in touch with you shortly to further discuss your concerns.
Thank you.
