Complaint Review: Empire Today LLC - Nationwide

I was told by a friend that she used Empire Today for her carpet so I decidded to give them a call since we were planning to have our upstairs floors redone. The guy scheduled me an appointment and someone was scheduled to come out to our house 3 days from the day I called. A guy named John showed up about 30 minutes late with a long presentation on why their carpet and hardwood floors were superior to their competitors. Due to the long presentation, he did not finish in time to actually get to the actual product and price. So, I had to talk to his boss and ask if he could come back out the next day. Since he also showed up late the next day, I had my husband talk to him as I drove to the post office to mail a few important things. I showed up hoping that we would know the price but he disingenuously chatted with my husband about unrelated things and talked about how he use to have a better job in the past. I discouraged the chatting and went straight to business. He then took out some papers and started calculating. This went on for about 15-20 minutes as he talked about how their special prices didn't apply to my order. I started taking notes on the paper he laid in front of me and writing down the measurements he gave me. When he finished, I was quoted a very high price. Then he stated that the price can come down a little but not as much as I thought was fair or appropriate. He soon began to become agitated and started packing his things. I asked what he was doing because he was walking out on our negotiation. He said that he had other clients to see and to just call him if I wanted to get the work done for the price he suggested.  Then, he snatched my worksheet along with all of the papers on the table. I asked for it back as he hid it behind his back and held it out of my reach. He yelled "NO" and stated that do to his company's policy he was not obligated to share his information with me. I tried to insure him that he would not get my business if our long meeting ended this way. He didn't care and wrote a few numbers on a paper for me to use with any other comparisons. He stormed out the house stating that I was lucky because most salesmen from his company would not even share their measurements like he did. He slammed the door and said that he would call to see if I changed my mind. I quickly called the company and told them what happened but they didn't seem to care. They just said "this is not how we usually conduct business" and they would talk to him. They went on to say that he offered a good price (although I later found out that he gave me wrong measurements) and that he didn't have to share his notes. I explained that he took all of the papers off the table including the one I was writing on. That is called theft. There was no comment.

A week went by and I didn't hear from John (the salesman from Empire) or the company for a follow-up so I moved on. Eventually, I got 2 other estimates that were a lot less and much higher quality material. Then I asked for a copy of both estimates and discovered that Empires measurements were waaayyy off from 2 completely seperate companies. I felt that Empire's salesman was intentionally deceptive in the measurement he gave me so my other numbers would come out wrong in case I got a quote over the phone. I was livid that someone would be that deceptive. Stay away from Empie Today! They need mandatory customer service training!