- Report: #1162248
Complaint Review: Empire Today - Charlotte North Carolina
Reported By:
Unhappy customer -
Lancaster, South Carolina,
Submitted:
Updated:
-
Author Not Confirmed
Why?
Empire Today
Charlotte, North Carolina, USA
Phone:
800-588-2300
Web:
http://www.empiretoday.com/
Categories:
Business Rating:
(0)
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Empire Today - Empire Carpet & Blinds Customer serve-less at it's best Charlotte North Carolina
EMPIRE CARPET – CHARLOTTE, NC SERVICE AREA
This branch of Empire Today which serves a large area surrounding Charlotte, NC seems to have serious issues with their installation department. The products we chose have been as promised but that is where it ends. The actual installations have been sloppy and sub-par. There have been many attempts to correct the work but every time it was only made worse. The installation department as a whole seems to be very disorganized, i.e. sending installers without the correct materials for the job, sending the wrong installers for a specific job, setting appointments that nobody shows up for or are extremely late, not returning phone calls in a timely manner when promised, and fabricating stories as they need. We endured numerous repair appointments, with each one consuming an entire day, only to be left with the same problem (or worse), plus damages and a huge mess.
With each appointment, we spent a considerable amount of time preparing for, moving furniture ahead of time, waiting for installers, and cleaning up after each one. We ended up making concessions and settling for less than what we were promised each time, just to have this over with. And even then, although it has been a full 6 months and the repairs are still incomplete. We have used other Empire locations in the past with good results but apparently this location has lower standards and does not stand up to their advertising. IF, after reading this, a person decides to use Empire Today anyway, pay by any credit card other than theirs, that way when you are left disappointed, you will be able to put the entire transaction in dispute and your credit card company will withhold payment to Empire until everything is settled to your satisfaction. BUYER BEWARE!
2 Updates & Rebuttals
Unhappy customer
Lancaster,South Carolina,
Empire Today strikes back
#2Author of original report
Tue, August 05, 2014
The message from Empire's employee implies that there were "several possible resolutions". I was presented one resolution which was extremely biased in the favor of Empire. I was to sign a "release" in exchange for money in the amount of what it would cost to repair specific areas of their installer's work. It would leave us with absolutely no warranty for the remaining flooring and it included a very binding non-disclosure agreement. My intention certainly was NOT to highjack Empire for some cash.I simply wanted the job done right but after 6 months I can only assume that is impossible.
Business Response
Northlake,Illinois,
ET Customer Support
#3UPDATE Employee
Wed, July 16, 2014
Hi Jamie, we understand that we have been in contact with you regarding this situation and several possible resolutions. Please contact us directly if you have any additional questions, concerns, or would like to discuss this in more detail. Thank you.
