- Report: #180025
Complaint Review: Empire Today - Northlake Illinois
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Author Confirmed
Why?
Empire Today
333 Northwest Ave Northlake, 60164 Illinois, U.S.A.
Phone:
800-588-2300
Web:
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Empire Today EXCESSIVE SHEDDING after only two months! Low Quality, High Prices. Ripoff Northlake Illinois
First of all, they couldn't show up "the next day", because they didn't have the color we wanted. The sales guy's boss (on the other end of the sales guy's cell phone) allegedly located the carpet we wanted in another factory/state, so we had to wait.
That really wasn't too big of an issue, but it gets MUCH worse.... the guys that showed up to do the install left without finishing the job! Why?! -Because they didn't have enough carpet, and the carpet in the bedroom was a shade or two off of the hallway carpet (different dye lots).
We were unable to put our furniture back until the following day, after another installer/"supervisor" returned to finish the job. My husband called to complain, for obvious reasons (plus, he'd missed two days of work to deal with all of this), and they "compensated" us by knocking a couple hundred dollars off the price.
We had some additional complaints/issues, but decided it just wasn't worth it, and were somewhat okay with our "new carpet".... Well, that was very short lived, because it's only been two or three months, and the carpet is STILL SHEDDING!
If our vacuum didn't have a sensor to tell you when it's full... I would've burned it up by now! It fills up after only one vacuuming! Little fibers are EVERYWHERE! They even wind up in the kitchen on our ceramic tile in little "fiber piles". It's ridiculous! Obviously the carpet is defective!
Becca
Hartford, Michigan
U.S.A.
That really wasn't too big of an issue, but it gets MUCH worse.... the guys that showed up to do the install left without finishing the job! Why?! -Because they didn't have enough carpet, and the carpet in the bedroom was a shade or two off of the hallway carpet (different dye lots).
We were unable to put our furniture back until the following day, after another installer/"supervisor" returned to finish the job. My husband called to complain, for obvious reasons (plus, he'd missed two days of work to deal with all of this), and they "compensated" us by knocking a couple hundred dollars off the price.
We had some additional complaints/issues, but decided it just wasn't worth it, and were somewhat okay with our "new carpet".... Well, that was very short lived, because it's only been two or three months, and the carpet is STILL SHEDDING!
If our vacuum didn't have a sensor to tell you when it's full... I would've burned it up by now! It fills up after only one vacuuming! Little fibers are EVERYWHERE! They even wind up in the kitchen on our ceramic tile in little "fiber piles". It's ridiculous! Obviously the carpet is defective!
Becca
Hartford, Michigan
U.S.A.
2 Updates & Rebuttals
Robert
Wallingford,Connecticut,
U.S.A.
unanimously?
#2Consumer Comment
Wed, May 17, 2006
Yes, I would say that if a vote were taken if Empire Today is a rip off it would be unanimous.
Sinatra
Northlake,Illinois,
U.S.A.
Empire Today
#3UPDATE Employee
Tue, May 16, 2006
Dear Valued Customer, Thank you for your postings on www.ripoffreport.com. As the advocate of Empire's Customer Issue Resolution Center, it is my job to make sure that we achieve complete customer satisfaction. I was truly disappointed to see that you have been dissatisfied with your recent dealings with our company. Please understand that I was unable to look into this important matter further or contact you because your postings were done unanimously. I am sure that we can resolve your concerns, as we are committed to providing quality customer service. We maintain a customer service telephone number specifically to work with our customers to address their concerns in a prompt and professional manner. Please call us toll-free at or 800-588-2300. Sincerely, Sinatra Hrobowski Resolutions Specialist Empire Today, LLC
