- Report: #530299
Complaint Review: Enhanced Services Billing Inc ESBI - Minneapolis Minnesota
Reported By:
Michael in Richardson, TX -
Richardson, Texas, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Enhanced Services Billing Inc ESBI
P.O.Box 50480 Minneapolis, 55405 Minnesota, United States of America
Phone:
8002151961
Web:
www.MyTeleServices.com
Categories:
Business Rating:
(0)
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Enhanced Services Billing Inc ESBI unauthorized third-party telephone services charged through at&t Minneapolis, Minnesota
Report Attachments
Tonight, Saturday, November 28, 2009, I received my usual monthly email notification from AT&T that my online statement was ready for viewing/printing. This month's charges were higher than normal.
When I printed the bill to examine it more closely, I found a charge for $8.43 for "MYTELESERVICES V/M ONETIME SET-UP FEE" added to the billing for my home land line.
1. I have never heard of this company, nor have I heard of "Enhanced Services Billing, Inc.", which placed the added charges on my statement, "Billed on Behalf of MYTELESERVICES, INC."
2. I have never requested, ordered or authorized voice mail services to be added to my home land line, as I have an answering machine attached to that line and voice mail service from AT&T on my cellular lines.
3. When I called the number following "Questions? Call:" below the "Billed on Behalf of...", I got a recording that said "Thank you. Goodbye."
4. When I called the number following "Questions? Call:" at the top of the page, as directed by the "Important Information" above the "Billed on Behalf of...", I got recording that, after several prompts, connected me with the AT&T Billing Office which, naturally, was closed on a Saturday night.
I will be calling AT&T first thing Monday morning to determine how this was allowed to happen and to have the service immediately blocked and my current charges reduced by the full $8.43 supposedly due to MyTeleServices, Inc. and/or Enhanced Services Billing, Inc.
When I printed the bill to examine it more closely, I found a charge for $8.43 for "MYTELESERVICES V/M ONETIME SET-UP FEE" added to the billing for my home land line.
1. I have never heard of this company, nor have I heard of "Enhanced Services Billing, Inc.", which placed the added charges on my statement, "Billed on Behalf of MYTELESERVICES, INC."
2. I have never requested, ordered or authorized voice mail services to be added to my home land line, as I have an answering machine attached to that line and voice mail service from AT&T on my cellular lines.
3. When I called the number following "Questions? Call:" below the "Billed on Behalf of...", I got a recording that said "Thank you. Goodbye."
4. When I called the number following "Questions? Call:" at the top of the page, as directed by the "Important Information" above the "Billed on Behalf of...", I got recording that, after several prompts, connected me with the AT&T Billing Office which, naturally, was closed on a Saturday night.
I will be calling AT&T first thing Monday morning to determine how this was allowed to happen and to have the service immediately blocked and my current charges reduced by the full $8.43 supposedly due to MyTeleServices, Inc. and/or Enhanced Services Billing, Inc.
