voiceofreason
North Carolina,#2Consumer Comment
Thu, July 05, 2012
If this all went down as you posted, the counter woman does appear to be a nut job.
However, and this is a major heavy duty however, you really didn't have automatic dibs on extending the truck another day, unless you made a concrete reservation for it with them ahead of time.
They do have a right to rebook a vehicle they're expecting back at a certain time.
And your own words indicate you were less than delicate with her over the matter.
Yes, you sort of did her a favor the day before by taking the switch, but she did you one too, a free upgrade.
AND, and this is a big AND, even there you were given a trouble free last minute rental extension.
You just can't expect to keep going in day after day expecting such an extension to be automatic.
You got lucky the first time, not so the second. It was incumbent upon you to make other arrangements at that point if the smaller vehicle was not an option.
Bubba Lee
REd Deer,#3General Comment
Thu, July 05, 2012
So you rented a car (truck in this case)
Agreed to return it on a date at a time.
Wanted to extend the rental with out prior booking, freaked and swore at the staff when they tried to get you into a vehhicle that wasn't already reserved for the next day. Just because it was a small car.
Never once understanding you caused a serious problem for the rental staff.
Then you wonder why she tried everything including crying and locking the door to get you to do what she needed. At the end she had to deal with another very unhappy customer because you are a selfish child that won't give an inch. I bet you could have driven the small car for a single day, maybe two and been back into what you wanted if you wern't behaving like a child and tried to work through the problem.
What she should have done was refuse the extension, banned you from that store and recomended you be banned from the chain.