- Report: #1177600
Complaint Review: Enterprise car rental - Nationwide
-
Author Not Confirmed
Why?
Enterprise car rental
Nationwide, USA
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rentacar refuse to return damage deposit nationwide Nationwide
was hit by another driver; provided accident report showing other driver at fault. gave enterprise copies of report (twice) then charged 850 euros subject to payment by other driver's insurance. Told usually took 1 month to refund.
Almost 4 months later and numerous calls to Europe and USA no results. USA office is trying to blame French office. I have found no way to escalate claim. Keep shuffling me around the office.
Rented via Orbitz; can't find a way to contact them.
My advice is to think twice before renting from Enterprise or Orbitz anywhere in the world.
2 Updates & Rebuttals
jim l
germantown,New York,
so far more runaround Enterprise and Orbitz
#2Author of original report
Thu, September 18, 2014
Enterprise contacted me (social media montor was the title!!) immediately after posting. Said they would send the file to France again. Still no one to talk to or intercede on my behalf. Farsical customer service.
So then I called Orbitz who found the file much faster than Enterprise but could only transfer me to Enterprise, during which transfer they disconnected. I called them again waiting and unseemly period of time and was told that they could do nothing and transferred me to Enterprise customer service which is the full runaround.
Enterprise Rent-A-Car
St. Louis,Missouri,
Enterprise Cares
#3UPDATE Employee
Thu, September 18, 2014
jim l, Customer service and satisfaction are very important to us at Enterprise. I would like to follow up with you. Please email me at [email protected] with the complete details, exact renting location, and any rental agreement numbers. Please reference #140918-001873. I look forward to hearing from you soon, thank you. Chris, Social Media Monitor, Enterprise Rent-A-Car
