Complaint Review: Enterprise Rent-A-Car - Cincinnati hio

I am the President of Enterprise in Los Angeles and I can tell you we have only salaried employees who do not get bonuses for Damage Waiver. However, we do ask our employees to push damage waiver to our customers. They are taught to get 3 NO's before stopping the pressure to sell. It is a total profit piece for us and we love to sell it. An employee who does not have a high percentage of selling damage waiver will not get promoted or is looked upon as a failing employee. So really the bonus is promoting yourself because you can sell it to customers. Our goal is 70% per month per employee. if an employee is below that they are considered a weak employee. So buy up all that damage waiver and save the ERAC ground floor employees jobs.

I was an Enterprise employee for approx. 2 years. I've read most of the rip off reports concerning Enterprise and their interesting antics. Enterprise "teaches" their employees how to "handle situations". You are to sell, sell, sell, the "protection package" and in respose to Ailene's comment that employees don't receive bonuses. Our area did. If you sold the protection to atleast 50% of your customers you got an additional $100 for the month and if you were under 33% or 35% (can't remember which) you knew you would be told to get up the numbers. A majority of the income per car came from "protection package" sales. A lot of employees would use the get it for a 1 day until you find out if your insurance covers the car (many policies did, but not all) and you'll only have to pay +/-$12 and we'll take it off the next day. The reason they do it-%%%%-to keep their %%%%- up, hey it could mean an extra $100.00. Also, you are to book every reservation reguardless if there are any cars on your lot to rent. So that leads to unhappy customers when there aren't cars for their reservation. To smooth things over you end up lying the best you can. I've heard them all and probably used alot of them. My favorite I heard was your rental car was on the way to the office and was involved in an accident so it won't be available, atleast they had the damage waiver so they won't have to pay for car. I saw many excuses, if you absolutely can't get them a car- find a reason not to be able to rent to them. Sell up is a good one, "for only a few dollars more" you can have this larger car, usually that's the only car available and you'll get it for nothing. I could write about the company forever, I was an assistant manager in PA. Oh, charging credit cards is something I saw a lot of as long as it's not declined, keep the car, we'll keep charging. This is not a franchise (since I saw that word used alot), it is a privately owned corporation.

I was an Enterprise employee for approx. 2 years. I've read most of the rip off reports concerning Enterprise and their interesting antics. Enterprise "teaches" their employees how to "handle situations". You are to sell, sell, sell, the "protection package" and in respose to Ailene's comment that employees don't receive bonuses. Our area did. If you sold the protection to atleast 50% of your customers you got an additional $100 for the month and if you were under 33% or 35% (can't remember which) you knew you would be told to get up the numbers. A majority of the income per car came from "protection package" sales. A lot of employees would use the get it for a 1 day until you find out if your insurance covers the car (many policies did, but not all) and you'll only have to pay +/-$12 and we'll take it off the next day. The reason they do it-%%%%-to keep their %%%%- up, hey it could mean an extra $100.00. Also, you are to book every reservation reguardless if there are any cars on your lot to rent. So that leads to unhappy customers when there aren't cars for their reservation. To smooth things over you end up lying the best you can. I've heard them all and probably used alot of them. My favorite I heard was your rental car was on the way to the office and was involved in an accident so it won't be available, atleast they had the damage waiver so they won't have to pay for car. I saw many excuses, if you absolutely can't get them a car- find a reason not to be able to rent to them. Sell up is a good one, "for only a few dollars more" you can have this larger car, usually that's the only car available and you'll get it for nothing. I could write about the company forever, I was an assistant manager in PA. Oh, charging credit cards is something I saw a lot of as long as it's not declined, keep the car, we'll keep charging. This is not a franchise (since I saw that word used alot), it is a privately owned corporation.

I was an Enterprise employee for approx. 2 years. I've read most of the rip off reports concerning Enterprise and their interesting antics. Enterprise "teaches" their employees how to "handle situations". You are to sell, sell, sell, the "protection package" and in respose to Ailene's comment that employees don't receive bonuses. Our area did. If you sold the protection to atleast 50% of your customers you got an additional $100 for the month and if you were under 33% or 35% (can't remember which) you knew you would be told to get up the numbers. A majority of the income per car came from "protection package" sales. A lot of employees would use the get it for a 1 day until you find out if your insurance covers the car (many policies did, but not all) and you'll only have to pay +/-$12 and we'll take it off the next day. The reason they do it-%%%%-to keep their %%%%- up, hey it could mean an extra $100.00. Also, you are to book every reservation reguardless if there are any cars on your lot to rent. So that leads to unhappy customers when there aren't cars for their reservation. To smooth things over you end up lying the best you can. I've heard them all and probably used alot of them. My favorite I heard was your rental car was on the way to the office and was involved in an accident so it won't be available, atleast they had the damage waiver so they won't have to pay for car. I saw many excuses, if you absolutely can't get them a car- find a reason not to be able to rent to them. Sell up is a good one, "for only a few dollars more" you can have this larger car, usually that's the only car available and you'll get it for nothing. I could write about the company forever, I was an assistant manager in PA. Oh, charging credit cards is something I saw a lot of as long as it's not declined, keep the car, we'll keep charging. This is not a franchise (since I saw that word used alot), it is a privately owned corporation.

I can tell you from personal experience that the $9.95/day for insurance to cover the Enterprise rental car is worth the money if you will be driving on the highway. Four years ago, I rented a ERAC and I was involved in a accident which banged up the ERAC's midsize (I don't remember the make or model) right front axle area, trunk area and another driver's Ford Mustang. The rental car had less than 5,000 miles on it. It was practically new. I did not have to pay any deductible to CSAA or to ERAC for the damages to the ERAC car or to the other driver. CSAA's attorney settled with the other driver. >>> Wilson

I truely am sorry for your situation and would like to clear up the "bonus" structure. While some companies do make money or bunuses from the damage waiver, Enterprise employees are salary employees who do not make any money from your damage waiver acceptance. Damage Waiver is simply you saying that we must waive our rights to file a claim with your insurance in the event of damage to our car. It is not insurance, which is another misconception. The gov't put damage waiver in place, not the rental companies. If you cause 500.00 in damage, we have the amount you paid to fix it, no more, which is cheaper than paying your deductible and having your insurance rates go up.

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: lue clark Their relationship to the company: Consumer Suggestion Rebuttal: Most car rental companies give their rental reps 'bonuses' for getting customers to purchase their coverages. This is one reason that companies, especially Enterprise, is NOTORIOUS for pushing it, to the point of 'pressuring' customers into purchasing it during the 'walk around vehicle inspection' part of the rental process. Unfortunately, if the coverage was included in your contract which you signed, you are stuck, whether or not you verbally told them you didn't want it. NEVER sign a contract, especially an open - ended one, like a rental agreement, until you KNOW EXACTLY what you are being charged for. Yes, Enterprise is a rip-off, but you signed a contract with them, that evidently stipulated that you agreed to their coverage. It is an expensive lesson to learn, but at least you'll know to read all the fine print next time.