- Report: #755167
Complaint Review: Enterprise Rent-A-Car - Dallas Texas
Reported By:
Daniel B -
Coppell, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rent-A-Car
P.O. Box 842422 Dallas, 75284 Texas, United States of America
Phone:
9724206917
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
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Enterprise Rent-A-Car Representative, Brenda Hummer False Damage Claim AFTER Stating Everything Was Ok! Dallas, Texas
I rented a car from Enterprise Rent-A-Car from their Lewisville Bankston Honda location around the first week of April this year, 2011. Before taking possession of the vehicle, I and the sales rep inspected the vehicle for damage. After the inspection, I signed the contract and declined their insurance. I had the car a week and brought it back April 15th. When at the Bankston Honda location, I was told to drop the keys off with Honda's Customer Service department. I asked if they were going to come and inspect the car with me and they stated no. So I dropped off the keys and left. 3 days later I got a voicemail from Enterprise stating they got the car and everything was okay and I was good to go. A week later though, I got a letter from their damage department stating the car had damage and that I owed them $1010, and they asked for my insurance information. I replied stating a.) the car did not have damage b.) they didn't inspect the car with me when I dropped it off c.) I got their voicemail 3 days after I dropped the car off stating everything was okay. Brenda Hummer, their claim rep filed a claim with my insurance agency without my permission, as they had my information on file from the rental paperwork, and is now claiming I owe $500 for my deductible. I have filed a report with BBB.org, with the Dallas Attorney General's office and now I'm posting it here. This is total BS! The vehicle was NOT damaged when I dropped it off, I still have the voicemail 3 days AFTER I dropped it off stating so!
2 Updates & Rebuttals
voiceofreason
North Carolina,United States of America
This is all bull crappola
#2Consumer Comment
Tue, July 19, 2011
First of all, you need to find out from your insurance whether they paid Enterprise anything. I don't see how they would without first corroborating with you what supposedly happened. The email you had from Enterprise stating car was okay ought to be enough for your insurance to tell them where to stick their heads. Involve your local AG and whatever agencies oversee Enterprise's industry.
Jim
Millbrook,Alabama,
U.S.A.
Yes, this seems to be Enterprise's way of Making extra cash Lately.
#3Consumer Comment
Tue, July 19, 2011
There've been a LOT of "Late damage" reports recently, all AFTER they said "All is OK' and it's all done with.
The fraud is getting around.
