- Report: #580875
Complaint Review: Enterprise Rent-A-Car - Milwaukee Wisconsin
Reported By:
Css hater -
Camarillo, California, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Enterprise Rent-A-Car
5300 SOUTH HOWELL AVENUE Milwaukee, 53207-6189 Wisconsin, United States of America
Phone:
(414) 294-5880
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rent-A-Car lied about whether cars were available to avoid honoring a $40 certificate sold by Discover Card. This happened online when I was trying to rent a car for pickup at the Enterprise location in the MKE Milwaukee, Wisconsin
Enterprise's website said they had cars. Discover Card said that I could redeem $20 of cashback bonus and receive a $40 certificate for use at Enterprise, instead of receiving $20 cash. This seemed like a good deal, but it was not. On Discover's site, I found the code (DISCBB) to tell Enterprise's website that I am using one of the certificates ( https://www.discovercard.com/cardmembersvcs/rewards/app/browsePartner?modeCode=CP092 ), and it says that "No black out dates apply" ( https://www.discovercard.com/cardmembersvcs/rewards/app/showAllPartnersTerms ). However, when I try to reserve online with the code, it says that there are no cars; if I then start another browser window and do not mention the certificate, it says that there are cars. So they do have cars, just not for anyone using the $20/$40 thing. I though of calling on the phone, confirming that a car was available, and then saying, "oh wait, I have this certificate", but the rules for the Enterprise certificate require you to use a special phone number and say that you cannot use it at the regular phone number. So they know as soon as your dial. Clever.
2 Updates & Rebuttals
Enterprise
St. Louis,Missouri,
USA
I would like to help
#2UPDATE Employee
Mon, March 15, 2010
Your post was brought to my attention.
I am very sorry to hear of the issues you had with our company and would welcome the opportunity to have them addressed.
Please contact me directly with your name, contact information and the location you were attemting to rent from. My email address is [email protected] or I can be reached by phone at 314-512-5000.
I look forward to your reply.
Sincerely,
Martha Zimmerman
Corporate Customer Service Department
Enterprise Rent a Car
enterprisecares
United States of AmericaHelp with certificate
#3UPDATE Employee
Mon, March 15, 2010
This is Tim with Enterprise. Please contact me at http://bit.ly/dCqR0Z so that I may discuss and assist you with redeeming your certificate.
