- Report: #1233697
Complaint Review: Enterprise Rent a Car - Roswell Georgia
-
Author Not Confirmed
Why?
Enterprise Rent a Car
7475 Roswell Road Roswell, 30076 Georgia, USA
Phone:
770393-3993
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rent a Car Luvonte Rhines Bernard A. Hearn Luvonte Rhines and Bernard A. Hearn want me to call 911 when my pet Dachshund has a seizure!!! Roswell Georgia
I recently rented a vehicle from Enterprise Rent a Car. My dog had a seizure at 2 am and I had to transport him, a dachshund to the emergency vet. I returned the vehicle vehicle and was charged a $75 cleaning fee because there was dog hair on the passenger floor. I explained the situation to the branch manager Luvonte Rhines 7475 Roswell Rd Sandy Springs Georgia 770-393-3993 and his Regional Manger Bernard Hearn 678-234-4508. I even volunteered to showed them my receipt from the emergency vet. They said no the charge stands. I asked whether I should have called 911 to transport my pet dog who was having a seizure? They just laughed and said the charge stays.
Just wanted to alert you that this company is not pet friendly and does not make rational business decisions concerning people who have true emergencies with their pets. The bill was over $700 and they were not willing to take 10% off the bill as a goodwill gesture who has spent thousands of dollars in the past and is a National CarRental Emerald Club Member. National Car Rental is part of the same company. Letters to Pamela Nicholson CEO, William Snyder CFO, and Matthew Darrah, COO have not been answered.
Enterprise is not a pet friendly company, as they claim to be. They only care about their bottom line and not about customer retention. I have also notified PETA so that they aware of what kind of company Enterprise is.
2 Updates & Rebuttals
Inconsistent Corporate Policy
#2Author of original report
Mon, June 08, 2015
Enterprise Holdings, the parent company of Alamo, Entgerprise, and National Car Rental has an inconsistent Pet Policy. Please Read Below:
Pet Policy:
The pet policy varies by location and the customer should contact the branch directly to verify their policy. Not all locations allow pets.
If pets are allowed in the vehicles and the car cannot be cleaned by normal prep process, which requires the branch to outsource a detail service or if damage is caused, the cost will be passed on to the customer.
Excessive pet hair, soiling or damage caused by animals will result in extra charges.
I ask who makes the decision to discriminate against pet owners and who decides to allow pet owners to rent vehicles?
I spoke to customer service at Enterprise Customer Service and they said that pets are OK. Now according to the following person:
|
Mitch Bussone |
|
Social Monitoring Coordinator Customer Care Team at 1-800-264-6350. |
each branch determines its own pet policy. Sounds pretty discriminatory to me.
Why do they need a Social Monitoring Coordinator? I guess they are so worried about the complaints they are getting about their policies that someone has to watch what John Q. Public is saying about them.
Al Roswell Georgia
Wy
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#3UPDATE Employee
Fri, June 05, 2015
Al, we know that pets are part of your family too and that's why domesticated animals are allowed in our vehicles. Excessive pet hair, soiling or damage caused by animals may result in extra charges and cleaning fees. We'd be happy to further discuss this with you. Please email [email protected] with the exact rental location, rental agreement or reservation numbers and your contact information. We look forward to hearing from you soon. Please be sure to reference 150605-002282. -Tatiana
