- Report: #27894
Complaint Review: Enterprise Rent A Car - Waldorf Maryland
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Author Confirmed
Why?
Enterprise Rent A Car
Crain Hwy Waldorf, 20604 Maryland, U.S.A.
Phone:
800-RENTACAR
Web:
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Enterprise Rent A Car; Same old rip-off. Waldorf, Maryland *UPDATE
I had rebuttaled to a report on Enterprise a few months ago. I told them my experience with this company, since then they have struck again!
We have a new Ford, unfortunately, we've had it in the shop numerous times (A FOCUS of course), each time Ford has to rent us a car. Back on September of 2001, for 9 days, Ford did that. They have an account with Enterprise, so that's where we have to go. Months later, I started getting bills for over $600.
I spoke with the manager at that time, Tim, who on several occassions assured me he had straightened it out. The last time I spoke to him was in November of 2001. I thought everything was corrected since I did not receive anything else from them.
Yesturday, I had a message on my recorded demanding me to call a Ms. Bongard. I did. Come to find out, this was MAB which is a collection agency for Enterprise. She tells me that I owe $179 and if I did not pay it today, they would place this on my credit report. I asked her, first, I had never heard anything back from Enterprise. Second, I had never received any such bill for Enterprise since. And Finally, I had never received anything from this collection agency.
She read off my address. It was had the numbers backwards, the address incomplete, and the wrong city. Duh! No wonder I didn't receive anything. She tells me that I most have given them a fake address. I said, "Look, I received bills prior to this one, and they take my drivers liceanse, so don't give me that crap." She changed her tone after I explained everything that had been going on with Enterprise. She said that I needed them to call her by the time she left.
I call Enterprise. A man answers, gets all my information, and tells me he'll call me back in 15 minutes. An hour and a half goes by, I haven't heard anything, so I call them back. Another man answers the phone and tells me he'll also call me back. He also stated that no one named Tim ever worked there.
He calls me back a few minutes later and says that he sees that Tim left messages on my account. He said that Tim's notes were that he called me in February and told me that Ford never paid. I told him, that conversation never happened. I also told him that the last I spoke to Tim, I asked him for his managers name and number and he gave me a fake name and a number to someones home. I also told him that Ford called there 3 weeks ago when I was in an accident and they told them that neither myself nor Ford has any outstanding balances. He tells me he'll call back again.
Again he called back, he now says he has to have the collection department call me and that won't be til Monday. I told him, someone needed to call the MAB place and have this removed, he says he can't their the only one's that can.
Basically, I haven't heard anything, this is being placed on my credit report, and there's nothing I can do about it. Wrong, I've spoke with Ford, they said, they did pay a bill for $200 and some dollars, he would have their main office fax him the paid recite copy first thing Monday and he'll show Enterprise, he also said, he'll speak to them about their last conversation 3 weeks ago.
Enterprise appearently makes a habit of trying to screw people out of money. Not this person.
April
Waldorf, Maryland
We have a new Ford, unfortunately, we've had it in the shop numerous times (A FOCUS of course), each time Ford has to rent us a car. Back on September of 2001, for 9 days, Ford did that. They have an account with Enterprise, so that's where we have to go. Months later, I started getting bills for over $600.
I spoke with the manager at that time, Tim, who on several occassions assured me he had straightened it out. The last time I spoke to him was in November of 2001. I thought everything was corrected since I did not receive anything else from them.
Yesturday, I had a message on my recorded demanding me to call a Ms. Bongard. I did. Come to find out, this was MAB which is a collection agency for Enterprise. She tells me that I owe $179 and if I did not pay it today, they would place this on my credit report. I asked her, first, I had never heard anything back from Enterprise. Second, I had never received any such bill for Enterprise since. And Finally, I had never received anything from this collection agency.
She read off my address. It was had the numbers backwards, the address incomplete, and the wrong city. Duh! No wonder I didn't receive anything. She tells me that I most have given them a fake address. I said, "Look, I received bills prior to this one, and they take my drivers liceanse, so don't give me that crap." She changed her tone after I explained everything that had been going on with Enterprise. She said that I needed them to call her by the time she left.
I call Enterprise. A man answers, gets all my information, and tells me he'll call me back in 15 minutes. An hour and a half goes by, I haven't heard anything, so I call them back. Another man answers the phone and tells me he'll also call me back. He also stated that no one named Tim ever worked there.
He calls me back a few minutes later and says that he sees that Tim left messages on my account. He said that Tim's notes were that he called me in February and told me that Ford never paid. I told him, that conversation never happened. I also told him that the last I spoke to Tim, I asked him for his managers name and number and he gave me a fake name and a number to someones home. I also told him that Ford called there 3 weeks ago when I was in an accident and they told them that neither myself nor Ford has any outstanding balances. He tells me he'll call back again.
Again he called back, he now says he has to have the collection department call me and that won't be til Monday. I told him, someone needed to call the MAB place and have this removed, he says he can't their the only one's that can.
Basically, I haven't heard anything, this is being placed on my credit report, and there's nothing I can do about it. Wrong, I've spoke with Ford, they said, they did pay a bill for $200 and some dollars, he would have their main office fax him the paid recite copy first thing Monday and he'll show Enterprise, he also said, he'll speak to them about their last conversation 3 weeks ago.
Enterprise appearently makes a habit of trying to screw people out of money. Not this person.
April
Waldorf, Maryland
4 Updates & Rebuttals
Pat
Gilbert,Arizona,
U.S.A.
Adam, what's your problem?
#2Consumer Comment
Wed, October 27, 2004
Adam, I agree that there are an abundance of reports here made by Dale & April, and I take everything they post with a grain of salt. But here's what I don't understand. Why do you have such a bug up your a*s about them? In one of your posts on another report, you said: "You wouldn't last long in Alaska. We treat each other with respect and dignity no matter what job they happen to have or what color their skin." Well, your onslaught of them has certainly proved that you don't. You have treated them with anything but respect and dignity. Believe me, I am in no way defending them here, but I see no reason for your personal attacks. That is not what this forum is for. So please stop wasting the EDitor's bandwidth by dredging up every single report by Dale & April, no matter how old, and reigniting old flames.
Adam
Anchorage,Alaska,
U.S.A.
SUPRISE APRIL AND DALE ARE HAVING TROUBLE CONDUCTING BUSINESS
#3Consumer Comment
Tue, October 26, 2004
Have you poeple ever conducted any business transaction without difficulty? Maybe you should have a person you trust cunduct all your business for you as you just don't have the poeple skills to interact in a decent manner.I think Charles Manson could conduct business in a more civilized fashion than anyone that has as much trouble completing a simple transaction. It's easy; you provide funds they provide goods or services.It's also customary to exchange pleasantries if time permits. Hope this helps but I seriously doubt it.
mike
boston,Massachusetts,
I have seen what happens to you many times
#4UPDATE EX-employee responds
Mon, October 07, 2002
I am an ex-exployee and have seen what happens to you many times. When the agency who contracted the rental; car dealership or insurance agency, etc. fails to pay, the person who rented is personally responsible. You may think you are not renting the car, the dealership is but that is not the case. You are renting and are responsible for anything that happens including failure to pay the bill. In this specific instance, I would say the best bet is to contact the dealership. The dealership business represents significant income to these guys and when the manager of the service dept. calls the local branch, your problem that was apparently no concern to enterprise will suddenly become one and it will be taken care of. Your last sentence is 100% accurate. Any educated person who has been a part of this company will agree. I left the company for no other reason than that.
Update!
#50
Fri, September 27, 2002
Still I am receiving bills and calls from collection agencies demanding I pay them. I've left several messages with Enterprise, just to continue to get the run-a-round. Maybe someday, someone will audit them, to find all the people that they've taken for a ride.
