Complaint Review: Entertainment Rewards - Troy Michigan

If you are here, you are probably wondering just what the HELL that $9 to $11 charge on your credit card statement is. First off, I'll tell you that you likely bought tickets from the Ticketmaster.com (or in my case, the .ca) web site. Now, I'll say that I hope you enjoyed the show, because you got a little more than you asked for (literally). Somehow, you got tickets to a show/event AND a membership to ENTERTAINMENT REWARDS. Yeah, isn't that lovely?

Now I will tell you some news that isn't so bad, it isn't GREAT but it isn't BAD. You'll need to telephone your credit card company/bank and let them know that 1) you did NOT authorize the charge(s) on your card and 2) you have NOT got any product or service in return. Your credit card company will begin the process of a CHARGEBACK to the vendor, on your behalf. Likely it will flow smoothly, and they may need to begin an investigation. The bottom line, your credit card company will now know you did NOT authorize the charge(s) on your card and do SOMETHING to take action.

Following this, I'd like to urge people to sign up to this web site and to file their OWN ripoff report regarding this. Yes, it will take some time to sign up, confirm your membership and fill out an online form. HOWEVER, it is IMPORTANT. People are going to be seeing this fraudulent charge on their credit card and likely head to a search engine and enter the name of the charge and begin looking to see what is going on. Hallmark (the people behind Entertainment Rewards) need their own "Hallmark moment" (pun TOTALLY intended), so give them one!

As a side note, I did enter my email address into the "recover password" box and found out (shock) that I was given an ONLINE ACCOUNT to go with this scam. Here is some information I was able to get from their web site at the following URL:

http://www.entertainment.com/jsp/consumer/soc/help/your_subscription/cancellations.jsp#q1

You can cancel your membership anytime during your 30-day free trial period by clicking on the cancellation link in the My Account area of the site (Note: You must be logged in to cancel). If you cancel during this free trial period, your credit card will not be charged.

You can cancel anytime after your 30-day free trial period ends by clicking on the cancellation link in the My Account area of the site (Note: You must be logged in to cancel). You must cancel more than five days before the end of your initial billing period (or any renewal period) in order for cancellation to take effect before the next billing period. If cancellation occurs after this date, the membership will be renewed and you will be charged according to the payment option you selected.

For example: Your first charge of $9.00 will be billed the day after your free trial ends. Ongoing, your monthly subscription fee of $9.00 is automatically billed on the monthly anniversary of your first charge. For example, if your first charge was on the 23rd of the month, every subsequent charge will be the 23rd. If you cancel more than five days before your next monthly subscription fee is billed, you will not be charged for the next month. If your monthly anniversary falls on the 30th or 31st of the month, you will be billed on the last day of the month in those months that have a fewer number of days. If your monthly anniversary falls on a weekend, you will be billed on the previous Friday.

--------------

You better believe I'll be clicking that cancel button and calling my credit card company.

Oh and I'll be letting all my friends and family know about this, and that if they ever want a greeting card, to avoid Hallmark and to avoid any of their other companies, this means finding new crayons for my kids as Hallmark owns Crayola.

I hope this helped you.

Swipernoswiping

Calgary, Alberta

Canada