- Report: #1311156
Complaint Review: Envato Pty Ltd - Melbourne Victoria
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Author Not Confirmed
Why?
Envato Pty Ltd
121 King Street, Melbourne Victoria, 3000 Australia
Phone:
+61 3 8376 6284
Web:
http://themeforest.net/
Categories:
Business Rating:
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Envato Pty Ltd Envato Market, Themeforest, codecanyon, videohive, audiojungle, garphicriver, photodune, 3docean 70+ Purchased Items and Account Credit locked because I dared to ask for a refund for a single faulty Wordpress Template on themeforest sold by Envato Market. Melbourne Victoria
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The company in question is themeforest.net/ (Envato Pty Ltd). They sell digital products for designers. I have had an account for over 5 years and over those years have purchased over 70 items from them.
I have never had a problem with a product until now. I purchased a Wordpress Theme that was significantly not as described. I tried to solve the issue with Envato and after giving me the run around for 7 days I opened a PapPal Dispute. The immediately locked me out of my account and access to all 70+ previous purchases.
I also have an account balance with them for $17.00 USD not much but I cannot touch my money. They are threatening me saying that until I close my PayPal dispute they will not release my access to my prior purchase or money.
They sold me a product that did not work as described. I tried to solve the problem with the company directly before filing a PayPal dispute. Now the company is threatening me by revoking my access to purchases that are rightfully mine and holding money I have deposited for future purchases without any offer to return the sum.
I have addressed this exact concern to them directly. I want access to my purchases, to be refunded for a faulty product, and my account balance returned. Their response is they will do no such thing unless I cancel my dispute and allow them to handle it internally. I feel like this is fraud.
I filed a complaint with the ACCC - accc.gov.au/
I encourage everyone to file a complaint on this site in their home country. This is theft pure and simple and to make matters worse some sick form on blackmail.
