- Report: #1266008
Complaint Review: ET Solutions LLC - North Potomac Maryland
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Author Confirmed
Why?
ET Solutions LLC
12000 BLACKBERRY TER North Potomac, 20878 Maryland, USA
Phone:
+1-888-909-3005
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
ET Solutions LLC placed a web page on my computer claiming to be Microsoft that froze my operating system had a phone number to call when I called that number they charged me to fix it. North Potomac Maryland
After repairing my computer they placed a card on my desktop that allowed them to remotly take over my computer when ever they wanted. I called microsoft to update my office to 2016, and there tec informed me what they had done, and microft support has a support plan that i purchased. Purchase Id: 567172088407533997 Case Number: 1309011325 Microsoft Tech: Jay purchased on:10/16/2015.
1 Updates & Rebuttals
ET solutions llc
North Potomac,Maryland,
USA
Resolution center - ET solutions llc
#2UPDATE Employee
Thu, November 19, 2015
Being a part of ET solutions LLC "customer relationship department" I was stunned after getting this 1st ever negative remark against us. We are into the computer support business since 2011 with a customer base over 30k. In our whole operating history we have never followed any fraudulent activities and there is no such evident reported against us prior to this.
We have also heard about the same reports from our existing customers regarding these kind of "computer freezing pop ups" scams operated by few foreign companies. But we are nowhere involved into this kind of fraudulent business. Also these scammed companies are vilifying the image of branded companies like us and Online computer support model.
We are open for feedback. We would appreciate if customer share any proof against our below mentioned policies and procedure of our working style or send us an email at [email protected]
Now i would try to resolve the Complications raised & our Business model.
We are unaware about the fact which number customer had dialled to get in touch with us.
“We placed a card on my desktop that allow to remotely access your computer” This is a Logmein utility(One of the renowned remote sharing software) meant for customer ease who does not want to spend time over phone rather than like to get the problem fix remotely through that. Through this utility, we cannot share any customer screen until and unless customer invites us to do that and also customer has to give permission to grant access to the technician. Moreover, Customer has all the right to terminate the session if he/she wishes to, because customer will always be the primary controller of the remote session.
ET solutions llc is a computer support company, specializing in helping customers with computer issues remotely, so the customer can get help from home. We are a virtual Geek Squad. The customer can have any problem with their computer corrected at their home remotely from ET solutions llc’s. As per our expertise in resolving Windows, Apple Mac, Printer & Router issues we get leads from Google, Bing and other search engines. Customer land to our website ( www.etsolutions.co ) from where customer can chat, email or call us as per his/her requirement to fix any computer related issues.
We upfront confirm the one time cost for the fix. If customers agrees to pay then our support department fix the issues, else we guide the customer for free knowledge base.
ET SOLUTIONS LLC CUSTOMER SUPPORT & COMPLAINT RESOLUTION
For every Resolution or payment - We collect E-sign copy of Payment authorization and Resolution confirmation from customer. These E-sign documents clearly explain Resolution provided, Payment receipt & Refund policy. Even after getting the resolution if customer change his/her mind because of whatever reason, Customer can ask for full refund in first 7 days of making the payment and the same is provided (no questions asked). In case, we don’t receive the E-sign copy of the payment & resolution confirmation from customer, within 7 days of first occurrence of the issue, the complete amount gets automatically refunded to the same Card through which the payment was made.
ET SOLUTIONS LLC / Statements from the owner
"ET solutions llc is totally committed to listening to our clients to ensure a better technical support company now and in the future. Our commitment to customer satisfaction is a refreshing change from other technical support companies.
We have spent countless hours trying create and fine tool the most effective customer experience they could provide for their customers. Employees are put through a rigorous training center, keeps our skilled technicians proficient and ready to be on the front lines, troubleshooting complex computer issues with ease. In return this makes for a smoother more enjoyable process for our customers.
Knowledge is power and our founders try and continually teach our technicians more efficient ways to work, in return making our customers happy.”
Three Reasons Why More Than 30,000 Clients Have Chosen ET solutions llc
"No Hidden Fees
Unlike other companies, we won't blindside you with hidden fees. Our pricing plans are discussed up-front, so you know what you're paying and can make an informed decision.
Superior Support
Think of us as your own personal help desk-always available to provide friendly, thorough service. We have the tools and training to quickly diagnose and resolve any issue.
We will Make It Right
Modern technology threats have complicated computer troubleshooting, which is why you need a trusted partner. We'll work rigorously until your system is secure, stable, and running smoothly.
