- Report: #1235225
Complaint Review: Expedia - Internet
-
Author Not Confirmed
Why?
Expedia
Internet, USA
Phone:
800-916-4339
Web:
https://www.reservations.com/hotel/reserve
Categories:
Business Rating:
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Expedia Provided a confirmed rate for two rooms but never disclosed that the hotel had a mandatory resort fee that would be added to my bill at checkout. Internet
I made a reservation for two rooms at the Las Vegas Westgate hotel on June 3, 2015. I was quoted a price of $132.84 for a one night stay on June 8, 2015 checkout on June 9, 2015. It was clearly stated that the $14.99 fee was not refundable and that the room rates listed are for double-occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
It did not disclose the the hotel has a mandatory $22 resort fee plus tax ($24.64) in any of the paperwork sent to me. It did disclose that the rates were Monday, June 8, 2015 $32.96 and tax recovery charges and service fees: of $66.92 for a total of $132.84.
If your given a price for something it needs to include the entire cost not just what they want to tell you. I belive either the hotel owes me a refund of Expedia for not disclosing this charge.
