- Report: #1261503
Complaint Review: Experteer - Internet
Reported By:
Bradley -
Martinsburg, West Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Experteer
Internet, USA
Phone:
+49 (0)89 - 552793 - 150
Web:
https://us.experteer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Experteer Deceptive and misleading. Site looks impressive. They get your CC number then hit each month. Unethical if not criminal. München Germany
Unwittingly singed up for service from Experteer in April. Cancelled service following month. Got a letter in October that my service was getting interrupted becasue payment had not been made. My credit card was compromised and I got a new one. Reason for the payment not going through, thankfully.
That is when I realized I was paying $24.99/month and NEVER used the service. Total damage was $149.94. I attempted to call but could find NO phone number. None. The one I finally found was international. I asked via email for a customer service number three times and was never given one.
They finally disregarded my request for a refund even though I informed they could easily trace the fact that I never used the serivce and cancelled early. They sent a response via email stating: "I have discussed your case with the manager and a refund is unfortunately not possible. We do not have an 800 number."
Naturally I feel duped becasue I must have agreed to something. I still cannot remember to be fair and if so I am usually diligent about cancelling. So this is as much buyer beware as anything. I have no recourse. Hopefully this stops someone from falling for the same scheme. You will be sorry you did. I have read similar stories after doing a little more research online.
