Complaint Review: EyeglassCellar.com - Precise Eyeglass Repair - Cincinnati Ohio

Please update the reply I made ,as it has been for years as the owner. The reply is now included with my happy customers section with no Listing from the owners response. Thanks

I have had dealings with Eyeglass Cellar, and I was very happy with the results. They fixed my glasses perfectly and I was therefore able to get another whole year of use out of them before I had to have my prescription changed. I fully intend to use their services again.

Anti reflective coating is a wonderful thing. It gave me back the ability to drive at night. The key word here is "coating". It is something added over your lenses. That means it can be removed. Anti reflective coatings will make the lenses appear smeared if they get any small amount of body oil from your face or hands on the lenses. It is only a matter of proper cleaning and care of them.

I just wanted to say that I sent my glasses to eyeglass repair Cincinnati Ohio a week ago Wed. and they sent them back to me the following Thursday with the coating removed, and the glasses in perfect condition. The optician in Albany who made the glasses told me that the coating can't be removed once it's put on, and that I needed to purchase new lens for $150.00. I left the glass in the drawer for a year until I found eyeglass repair Cincinnati Ohio on the internet. I can't tell you how happy I am with finished product. I feel like I just a new pair of glasses for $30.00. In fact I just mailed out another pair today for repair.

About two years ago I received a new eyeglass prescription and ordered glasses. When I picked them up, the staff told me I received an extra cost option free, by mistake. That was my introduction to "anti-reflective" lenses. . The display on the counter was positioned so a standard lens and an antireflective lens would both display the fluorescent lights on the ceiling. Remarkable difference, but I immediately wondered what need existed to make use of the surface of the lens as a "mirror". . Crappy glasses nearly drove me nuts. Had to clean them several times daily,and they never looked REALLY clean. The 'reflective' quality of standard lenses ever being a problem doesn't exist. The antireflective treatment just ruins an otherwise satisfactory set of eye glasses. . New NON "antireflective" lenses ordered forthwith (no charge) and put in service. . Just my $02. on what I consider an unworkable, undesirable extra cost option.

I received Garys lenses along with our "Mail In Service Form",A form that provides us with customer contact, payment and return information. Gary had written instructions to "re-do anti-reflective on lenses".(Please visit our website listed above for simple and specific details on this service)Re-do of anti reflective coating on old lenses is not a standard available service option. I called Gary using the daytime number provided to advise him I would only be removing the defective coating as described in the web page. Gary was not available,so I proceeded to explain the situation on his answering machine.I explained that if I did not hear from him by the end of the day I would proceed with the removal procedure to promptly return his lenses.I did not receive a return call and proceeded. The result of the process was perfect,and lenses were returned. After receiving his lenses,Gary called and unfourtuinally and admittedly expected to have the coating removed and replaced. The web site specificlly describes the process as removal.I perform this service hundreds of times a year and Gary is the only one ever to make this assumption.I offerd Gary the option to re-apply the coating for the normal fee of 50.00,He declined. I a written correspondence between myself and Gary,I recieved the following statement: "Dale phoned me,ahead of time to alert me that he would not be reapplying the anti reflective coating but only be removing it.I did not return his phone call because having no anti-reflective coating would be fine and indeed I was embarrassed to have misread his service. The 30.00 fee was on par with prices I have paid for anti-reflective coating in the past(30.00-40.00 additional when buying new glasses)although recently I had thought that prices may have increased.Also,I think that removing and replacing anti-reflective coating (I've had it done on two occasions several years ago)is more common than only removing it." Gary clearly had expected to have his defective coating not only removed but also replaced. Gary will likely respond that replacement is not the issue. In his above complaint he describes his lenses as unuasble. In the second paragraph he states he used a "remover" and they are now clear. If coating replacement was not the issue,and they are now clear and useable,what exactly is his complaint? Could it be that I did just not return his money just because he requested it? I am sorry about the misunderstanding on Garys behalf. I do not ,in any way have an obligation to compensate him for his lack of reading comprehension of this clearly described service. If gary happens to reply to this rebuttal,I hope he would please describe the "remover" he used to make his lenses Clear. Perhaps the areas Gary was referring to were his own fingerprints.Simply applying soap and water and gently wiping with a soft cloth will remove that. If anyone has questions about the services we provide,please call our toll free number above. Thank You Licensed Optician

I received Garys lenses along with our "Mail In Service Form",A form that provides us with customer contact, payment and return information. Gary had written instructions to "re-do anti-reflective on lenses".(Please visit our website listed above for simple and specific details on this service)Re-do of anti reflective coating on old lenses is not a standard available service option. I called Gary using the daytime number provided to advise him I would only be removing the defective coating as described in the web page. Gary was not available,so I proceeded to explain the situation on his answering machine.I explained that if I did not hear from him by the end of the day I would proceed with the removal procedure to promptly return his lenses.I did not receive a return call and proceeded. The result of the process was perfect,and lenses were returned. After receiving his lenses,Gary called and unfourtuinally and admittedly expected to have the coating removed and replaced. The web site specificlly describes the process as removal.I perform this service hundreds of times a year and Gary is the only one ever to make this assumption.I offerd Gary the option to re-apply the coating for the normal fee of 50.00,He declined. I a written correspondence between myself and Gary,I recieved the following statement: "Dale phoned me,ahead of time to alert me that he would not be reapplying the anti reflective coating but only be removing it.I did not return his phone call because having no anti-reflective coating would be fine and indeed I was embarrassed to have misread his service. The 30.00 fee was on par with prices I have paid for anti-reflective coating in the past(30.00-40.00 additional when buying new glasses)although recently I had thought that prices may have increased.Also,I think that removing and replacing anti-reflective coating (I've had it done on two occasions several years ago)is more common than only removing it." Gary clearly had expected to have his defective coating not only removed but also replaced. Gary will likely respond that replacement is not the issue. In his above complaint he describes his lenses as unuasble. In the second paragraph he states he used a "remover" and they are now clear. If coating replacement was not the issue,and they are now clear and useable,what exactly is his complaint? Could it be that I did just not return his money just because he requested it? I am sorry about the misunderstanding on Garys behalf. I do not ,in any way have an obligation to compensate him for his lack of reading comprehension of this clearly described service. If gary happens to reply to this rebuttal,I hope he would please describe the "remover" he used to make his lenses Clear. Perhaps the areas Gary was referring to were his own fingerprints.Simply applying soap and water and gently wiping with a soft cloth will remove that. If anyone has questions about the services we provide,please call our toll free number above. Thank You Licensed Optician