- Report: #1361418
Complaint Review: EZ Moving Van Lines - West Palm Beach Florida
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EZ Moving Van Lines
1248 S Military Trl West Palm Beach, 33415 Florida, USA
Web:
https://www.ezmovingvanlines.com/
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EZ Moving Van Lines AVOID THIS COMPANY!! West Palm Beach Florida
Terrible customer service. This company is a brokerage who markets themselves as full service movers. They are NOT accredited by the Better Business Bureau. There have also been several complaints filed against them with the Federal Motor Carrier Safety Administration.
EZ contracted my move out to a company that was - at best - not equipped to handle the job. EZ did very little to help us or provide assistance when we expressed confusion and concern about how our move was being handled by the company they gave us to.
They are uncommunicative. No one ever calls you back and when you finally get someone on the phone they were always "just about to call you." There is a level of indifference that I found to be astounding. EZ throws their customers to the wolves.
My movers showed up almost two weeks late, and in the end, I wound up paying over $800 more than the "binding" estimate EZ provided. I was legitimately concerned I would not get my stuff back, and EZ really couldn't be bothered. This estimate also said I would get a "professional full service move" and "expert moving advice" - two things I definitely did not receive.
Dealing with this company is exhausting, frustrating, and expensive.
1 Updates & Rebuttals
EZ made it right
#2Author of original report
Tue, March 28, 2017
Update: EZ reached out to me after our move and I spoke with the owner. We discussed the situation and he was kind, curteous, and sympathetic. EZ went out of their way to make it right. I no longer have any complaints.
