Complaint Review: Fairfield Resorts - Orlando Florida

I would like information or to be contacted regarding the lawsuit. I am a consumer of the Wyndham Discovery Vacation. After the pushy sales tactics my husband and I decided we would try the trial based offer. After a series of unfortunate and life changing events my family and I were not able to travel w/i the 'allotted' time that Wyndham Discovery offered. We were intially given 18 months, which would mean our points expired in December of 2008. Considering the unfortunate events that we were going through, we were not able to make travel arrangements during that time frame. Therefore they extended them for another 3 months, which were the months of January-March, we were also told this was as far as they could extend them. There was no way we could travel during those months. My children are in school and my daughter had cheerleading during spring break. I was really needing something deeper in the summer months. They offered to extend until June 21, which again was the last and final. My children's last day of school was June 5th and my daughter was going to take dual credit courses after that and my 20 year class reunion was the day that my contract would expire. Not to mention my husband works for GM and we were undergoing financial hardships. Though I was going to push the issue of trying to take a vacation and utilize my husband's hard earned money. I have been told there are no more extensions and that my money can be used only to upgrade to the ownership level. I refuse to become a timeshare owner considering everything I have been through and reading others complaints. I told the last rep I spoke w/ on today Shante Pierce that I really find it hard to believe that Wydham a 'reputable' mutli-million dollar company would take my little hard earned money and put it in there bank and do nothing to accommodate their consumer.

I would like information or to be contacted regarding the lawsuit. I am a consumer of the Wyndham Discovery Vacation. After the pushy sales tactics my husband and I decided we would try the trial based offer. After a series of unfortunate and life changing events my family and I were not able to travel w/i the 'allotted' time that Wyndham Discovery offered. We were intially given 18 months, which would mean our points expired in December of 2008. Considering the unfortunate events that we were going through, we were not able to make travel arrangements during that time frame. Therefore they extended them for another 3 months, which were the months of January-March, we were also told this was as far as they could extend them. There was no way we could travel during those months. My children are in school and my daughter had cheerleading during spring break. I was really needing something deeper in the summer months. They offered to extend until June 21, which again was the last and final. My children's last day of school was June 5th and my daughter was going to take dual credit courses after that and my 20 year class reunion was the day that my contract would expire. Not to mention my husband works for GM and we were undergoing financial hardships. Though I was going to push the issue of trying to take a vacation and utilize my husband's hard earned money. I have been told there are no more extensions and that my money can be used only to upgrade to the ownership level. I refuse to become a timeshare owner considering everything I have been through and reading others complaints. I told the last rep I spoke w/ on today Shante Pierce that I really find it hard to believe that Wydham a 'reputable' mutli-million dollar company would take my little hard earned money and put it in there bank and do nothing to accommodate their consumer.

I worked at Fairfield Resorts in Johnson City TN (now Wyndham) for almost 3 months, in the reservations dept. I made my quota each week until the last week I was there. Then I had a dry spell and quit before they could fire me. I had never worked in a call center before and Fairfield had a terrible reputation locally as one of the worst places to work. While it's true that Fairfield claimed to run background checks on all employees, I don't think they did. They hired anyone who walked in off the street. Some people went out to their cars to smoke pot during lunch. I know for a fact that several employees had criminal records or were on parole. So many of my customers claimed they had been ripped off when they bought a vacation package that I felt it had to be true. Fairfield had recently begun charging a refundable $50.00 fee to hold their reservations, but we were ordered NOT to tell the customer that until after he had made reservations and given out his credit card number. THEN we were supposed to break the news about the fee. It was refunded upon check-in or cancellation, but that was only if the customer cancelled 48 hours ahead of time. Many people said their package hadn't mentioned the fee and were understandably upset. We, the reps, were told to pressure the customer in every way possible to make their reservations. But they could only be made 3 months ahead. I lost many sets (bookings) because customers wanted to book 5 or 6 months ahead. As I said, I did make my quota but eventually the very nature of call center work wore me down. I wasn't used to being micro-managed or being yelled at by the QA's for losing a customer. Fairfield was bought out by Wyndham in early 2007. In December 2008, it was announced that the call center here was closing its doors on February 14, 2009, leaving over 200 people without jobs.

We would like to join the lawsuit as well. Can someone please tell me how? I read the post about "The Owner's Advocate Group" and I went to the site but cannot figure out what to do from there. Any information would be appreciated. If there is a link to more information on the lawsuit, that would be great. Thanks to everyone who helps, and good luck to all who have been scammed!

I would like to be part of this class action lawsuit. I wrote a report of my situation earlier in the month. i signed up with Wyndham Vacation Resorts out in Shawnee, PA. I joined in the beginning of June and have tried to cancel many times. I was told by the sales rep that I could cancel at anytime. After I tried to cancel he said I couldn't and that I should rent it. After saying that I can cancel anytime in our first meeting, he also mentioned i had a 7-day cancellation period to get a full refund. Now a month later he says i had up to 10-days to cancel but denies saying that i was able to cancel anytime. I talked to the sales manager and the sales rep many times and each time they got nastier to me. I finally got a hold of a Director of Sales who was pretty nasty to me as well. So far the only person helping me is the Director of Marketing and he's been giving me the information i need to cancel. He informed me of a 90-day recission period where i can write a letter to cancel still. He also mentioned that i should be prepared to be denied b/c the people in Vegas are paid to say "NO" just like the sales people. He mentioned if all else fails he'd help me get in contact with the Florida headquarters, who apparently are suppose to be nicer, and they would help me cancel. I contacted the Director of Marketing yesterday b/c i had not received a response from Vegas about my letter which was received by both Fax and Certified Mail. I'm not sure what happened but he found out what happened for me and told me I was denied and that the people in Vegas tried to contact me but my Home phone number wasn't write. Which makes me wonder if they actually read my letter b/c I specifically left only my house address, email, and CELL PHONE number and that they should contact me by those means. I emailed the Director of Marketing the letter I wrote and my call logs that show I tried to call and cancel within that first week. he said he'll get back to me by next week but I'm prepared to say that won't happen. I want legal advice but I have no money. I am a new york city firefighter and i dont get paid that much. I contact my local media in New York and hope to hear from them soon. I'm praying i hear from them. I told my local media about this website and the different keywords to search for. I hope that they'll help us all to expose this scam.

I would like to be part of this class action lawsuit. I wrote a report of my situation earlier in the month. i signed up with Wyndham Vacation Resorts out in Shawnee, PA. I joined in the beginning of June and have tried to cancel many times. I was told by the sales rep that I could cancel at anytime. After I tried to cancel he said I couldn't and that I should rent it. After saying that I can cancel anytime in our first meeting, he also mentioned i had a 7-day cancellation period to get a full refund. Now a month later he says i had up to 10-days to cancel but denies saying that i was able to cancel anytime. I talked to the sales manager and the sales rep many times and each time they got nastier to me. I finally got a hold of a Director of Sales who was pretty nasty to me as well. So far the only person helping me is the Director of Marketing and he's been giving me the information i need to cancel. He informed me of a 90-day recission period where i can write a letter to cancel still. He also mentioned that i should be prepared to be denied b/c the people in Vegas are paid to say "NO" just like the sales people. He mentioned if all else fails he'd help me get in contact with the Florida headquarters, who apparently are suppose to be nicer, and they would help me cancel. I contacted the Director of Marketing yesterday b/c i had not received a response from Vegas about my letter which was received by both Fax and Certified Mail. I'm not sure what happened but he found out what happened for me and told me I was denied and that the people in Vegas tried to contact me but my Home phone number wasn't write. Which makes me wonder if they actually read my letter b/c I specifically left only my house address, email, and CELL PHONE number and that they should contact me by those means. I emailed the Director of Marketing the letter I wrote and my call logs that show I tried to call and cancel within that first week. he said he'll get back to me by next week but I'm prepared to say that won't happen. I want legal advice but I have no money. I am a new york city firefighter and i dont get paid that much. I contact my local media in New York and hope to hear from them soon. I'm praying i hear from them. I told my local media about this website and the different keywords to search for. I hope that they'll help us all to expose this scam.

I would like to be part of this class action lawsuit. I wrote a report of my situation earlier in the month. i signed up with Wyndham Vacation Resorts out in Shawnee, PA. I joined in the beginning of June and have tried to cancel many times. I was told by the sales rep that I could cancel at anytime. After I tried to cancel he said I couldn't and that I should rent it. After saying that I can cancel anytime in our first meeting, he also mentioned i had a 7-day cancellation period to get a full refund. Now a month later he says i had up to 10-days to cancel but denies saying that i was able to cancel anytime. I talked to the sales manager and the sales rep many times and each time they got nastier to me. I finally got a hold of a Director of Sales who was pretty nasty to me as well. So far the only person helping me is the Director of Marketing and he's been giving me the information i need to cancel. He informed me of a 90-day recission period where i can write a letter to cancel still. He also mentioned that i should be prepared to be denied b/c the people in Vegas are paid to say "NO" just like the sales people. He mentioned if all else fails he'd help me get in contact with the Florida headquarters, who apparently are suppose to be nicer, and they would help me cancel. I contacted the Director of Marketing yesterday b/c i had not received a response from Vegas about my letter which was received by both Fax and Certified Mail. I'm not sure what happened but he found out what happened for me and told me I was denied and that the people in Vegas tried to contact me but my Home phone number wasn't write. Which makes me wonder if they actually read my letter b/c I specifically left only my house address, email, and CELL PHONE number and that they should contact me by those means. I emailed the Director of Marketing the letter I wrote and my call logs that show I tried to call and cancel within that first week. he said he'll get back to me by next week but I'm prepared to say that won't happen. I want legal advice but I have no money. I am a new york city firefighter and i dont get paid that much. I contact my local media in New York and hope to hear from them soon. I'm praying i hear from them. I told my local media about this website and the different keywords to search for. I hope that they'll help us all to expose this scam.

I would like to be part of this class action lawsuit. I wrote a report of my situation earlier in the month. i signed up with Wyndham Vacation Resorts out in Shawnee, PA. I joined in the beginning of June and have tried to cancel many times. I was told by the sales rep that I could cancel at anytime. After I tried to cancel he said I couldn't and that I should rent it. After saying that I can cancel anytime in our first meeting, he also mentioned i had a 7-day cancellation period to get a full refund. Now a month later he says i had up to 10-days to cancel but denies saying that i was able to cancel anytime. I talked to the sales manager and the sales rep many times and each time they got nastier to me. I finally got a hold of a Director of Sales who was pretty nasty to me as well. So far the only person helping me is the Director of Marketing and he's been giving me the information i need to cancel. He informed me of a 90-day recission period where i can write a letter to cancel still. He also mentioned that i should be prepared to be denied b/c the people in Vegas are paid to say "NO" just like the sales people. He mentioned if all else fails he'd help me get in contact with the Florida headquarters, who apparently are suppose to be nicer, and they would help me cancel. I contacted the Director of Marketing yesterday b/c i had not received a response from Vegas about my letter which was received by both Fax and Certified Mail. I'm not sure what happened but he found out what happened for me and told me I was denied and that the people in Vegas tried to contact me but my Home phone number wasn't write. Which makes me wonder if they actually read my letter b/c I specifically left only my house address, email, and CELL PHONE number and that they should contact me by those means. I emailed the Director of Marketing the letter I wrote and my call logs that show I tried to call and cancel within that first week. he said he'll get back to me by next week but I'm prepared to say that won't happen. I want legal advice but I have no money. I am a new york city firefighter and i dont get paid that much. I contact my local media in New York and hope to hear from them soon. I'm praying i hear from them. I told my local media about this website and the different keywords to search for. I hope that they'll help us all to expose this scam.

Can I get more information on this lawsuit as I would would like to join the party. I had the exact same thing happen to me as Robin and on top of it they canceled our vacation this summer without us canceling it. Please Advise!

My e-mail was taken out...didn't realize they didn't allow that sorry..but anyway..anyone ever heard of The Owner's Advocate group?? I guess it's cheaper than a lawyer....(((ROR REDACTED))) Thanks, any help is appreciated.. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I've been ripped off as well...(((ROR REDACTED))) need help,I'm a single mom and they're trying to get me to sign another mortgage!! Help CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

I've been ripped off as well...(((ROR REDACTED))) need help,I'm a single mom and they're trying to get me to sign another mortgage!! Help CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Don't know about your state but the property owners at Los Abrigatos in AZ won a class action against ILX Resorts for over booking and I haven't had a problem with my deeded week since. It seems that they were letting their points owners from their other resorts book weekends and there were only week days remaining. Most of their other resorts were in Phoenix and points. It is a lot more desirable for Phoenix people to come to my resort in the summer rather than stay in Phoenix. Also the Phoenix points people could pop up to Sedona for a weekends and ruin weeks for deeded owners. Your law suit would work be successful in AZ. Hope it is in your state. (Florida is the timeshare ripoff capital of the world.)

Robin; How do we join this class action? I am in the same situation as you, and I have already filed a complaint on this site as well. You did not leave any contact info as to how to join the lawsuit. I am interested because I have lost 4 yrs worth of points so far and from day one I have not been able to make 1 single reservation at all all the while still paying maintenance fees. Please post some info as to how to contact the lawyer that you are using for this lawsuit if possible. Than you; Jose

I made the mistake of leaving a good job to work for this outfit. I was inhouse and I can assure you that Lies are how you are trained. I had an owner come in that we terminally ill. Wanted my help to take her family on a trip. Dave LaBelle the VP of Sales cornered my and said "now is a good time to show her why she needs to buy more points" I am totally embarresed that I ever worked for this company and went back to work as VP of my old employer. The coordinator, vip, vip gold, vip platinum is all a line of garbage and the trip rewards card, you need to spend a 1/4 million a year to get rid of maitenence fees

We've been owners since 2004 and have been extremely happy. We've been to Orlando (Spring Break even) every year as well as Hawaii, the Ozarks, San Antonio, and Mazatlan. All of our rooms have been multi room suites. Much better than the hotel rooms that we'd been cramming ourselves into for the past 12 years. We haven't had much luck booking online but the phone customer service has always been great.

You tell me why is it so hard to book something with Wyndham? Bear in mind, my wife and I are VIP too, so there is a seperate phone number to book something if you choose not to use the online method. Let's see, we have been to Atlantic City twice, Florida once and a 2nd time will be later this year (already book), Kona, Hawaii, and Alexandria, VA. We have had no problems whatsoever booking something. We even got 2 rooms in Atlantic City the 2nd time. Oh - if you really think these companies are going away, wrong, wrong, wrong. Disney Vacation Club is one my folks have and they haven't had any issues either. It isn't a scam, however, you can find cheaper ways of obtaining a timeshare other than directly with the company.

Mike from Maryland, After spending thousands of dollars extra and upfront, why should anyone have to "figure out" how to use something. Part of my cost was for VIP service. Why should I have to decipher the mind of a bunch of deceptive people. What is so complicated about calling up and booking a vacation. This business is a slick way for the wealthy criminal minds to get richer. Hopefully one day they will all be put out of business.

Where have you tried to book? You can't book more than 13 months out regardless if you have 100K or 1,000,000 points. I mean, from your home state, my wife and I were able to book in Kona where there are several resorts. Why, we booked 10 months out to the day of arrival. Granted, we needed a one bedroom, which is usually the easiest to get, but Hawaii is popular every day of the year. Sorry, Wyndham is not a rip off. You simply can't figure out how to use your point properly. In a matter of fact, my wife and I are treating her family to Orlando in September of this year. Guess what, we booked in December 2007. Oh - and it is the 4 bedroom presidential. My question for the ex-employee, why is the "owner updates" always some type of sales pitch? Is this their attempt to help? Some people pretty much understand how the program works, they know their finanical situation, and they know when they could afford to buy more points. Mike Waldorf, MD

After 3 years and no vacations, I can honestly say anyone who buys a time share is being ripped off. I have not been able to even book a vacation after spending over 14,000 dollars. What I have gotten from this are threats, harrassment, high blood pressure, and a realization that this system of govenment, which is supposed to protect us, is part of the conspiracy to let big business steal our money. If these companies were small used car dealers they would have been closed down long ago. Real estate laws in almost every state in the country require full dislosure by sellers. As so aptly stated above, companies and their representatives do not disclose and often flat out lie about these properties. People do not buy because they are foolish, they buy because they are told what they want to hear, in most cases lies. How many people would buy these timeshares if they were honestly told you had to make reservations 13 months in advance or more. We were told 5 to 6 months at tops. So most if not all of these transactions are contracts which should be null and void. The writer above states that she or he would refer to the owners book. When I bought my timeshare the owners books were not given until we handed over our money and signed the papers. which made the deal null and void since we did not have the opportunity to read all the fine print,( three huge books in a fancy binder). This writer admits the sales people lie to make the sale and obvious;y the company is aware of this, but does nothing about it. Legally the company is and should be held to their lies, but the courts will not protect us the consumers because these companies have more money and power. The most blatant abuse for us consumers is the point system which makes these purchases non real estate transactions since we are not buying real estate, i.e. a building or a part of that building at all. We are really buying a service which has been miss represented to us. This abomination does allow a company to seriously oversell a property with no limits. Moral of the story is don't buy timeshares. Mike

I am both for and against Fairfield Resorts. I worked in their customer service, and especially their Owner Relations department. I was literally going insane with the incredible amount of problems people had. Points missing, wrong reservation, guarantees not honored, complaints, complaints, complaints, and the occasional "Wow, you helped me more than anyone else has. Thank you!" almost once a month. There was one rebuttal from someone who said that the sales rep told them it was unfortunate they didn't understand the program. IT IS UNFORTUNATE. I would go home physically exhausted after a day full of recitals. I'd recite the owner's guide because I knew it by heart. My peers would ask questions and I could tell them what page they'd find their answer, it was that bad. I was so angry that our owners wouldn't even open the owner's guide, or realize they had it that I could just hang up on them if they said "What are you talking about? I didn't get a guide." Me: "It would say Fairfield Resorts and have happy shiny people on the cover." Owner:"Oh this, with resort information and points structure?" (This would be where I'd have put them on hold to turn to my fellow owner relations rep, make a gun of my hand and symbolically blow my brains out.) You people don't realize what a joke we made of you. Yes sales reps are making a fast hard sell sometimes, but you have the opportunity to ask questions. You have the opportunity to read the information. You have the opportunity to call O.R. who work very hard to help you. About 20% of the calls I took I was able to turn the owner's disposition around and have them hang up satisfied and ready to do this regularly on their own. There was another rebuttal from someone who couldn't book 13 months in advance. That is called ARP.(Advance Reservation Priority) You CAN book that far out, but you can only use the points you have available then and NO borrowing. We did have a widespread problem with Platinum members (people who have more than 1 million points) taking all the reservations and holding them up. They would literally book at exactly 13 months and book every room possible. I'm not joking. 5 million points later there is nothing left. And do you know what they'd do with those reservations. eBay. They'd sell them out and then call up reservations to add the bidder as the guest. (originally for free as a Platinum members benefit, but now they have to pay $50 each reservation i think.) Here's the very frustrating part about that. These same Platinum members would call the day before the reservations are due, and cancel the bookings if they couldn't sell them. THIS WOULD LEAVE ABOUT 20-30 ROOMS UNOCCUPIED. Our system wouldn't update with those available rooms till the next morning and bam - Customer: "I'm at the resort and I see about 10 empty rooms. What the H#%$?" O.R. "I'll see if the resort is willing to allow me to deduct the amout of points equal to that stay, so you can stay there." This was only possible a few times. Sometimes we could book and send the same day booking to the resort. Boy was that a problem. Points! For the love'a Pete! When they expire they expire. I wish you would get that. I do feel bad for the person who calls up constantly for availability 3-4 months out and there's nothing. We could tell at the call center if you were an avid caller. (WE KEEP GOOD RECORDS TO COVER OUR BEHINDS) So someone who calls last minute and the previous time they called was 13 months ago is not going to get any sympathy if they start ranting about never getting a reservation. The way I would explain it was "The points equal time that could've been used last year. If everyone got to save their points, tell me what you think would happen if everyone wanted to use them the same year?" Overbooking. And everyone who said something about red/white/blue seasons. That was the crappiest thing ever. I swear I'd hear stories of sales agents sale 1 week of blue time in a one bedroom for 54,000 points to someone and tell them "This is good anywhere, even a Presidential Suite at Blah and Blah Resort." Presidential units would be on average 100,000 a night, if I remember correctly. Then the owner would come to the realization that they'd been taken by some slick sales jerk. (I hate Nashville. #1 resort for the slickest dirtiest salesmen (not all the time, but most of the 'Salesman lied' stories came from our Nashville resort)) I had a client even tell me that they were forced into buying more timeshare at NASHVILLE when the sales agent told them they weren't being very cooperative and gave them banana bread after she slammed her fist on his desk to get him to stop talking. That made me ill. She was on the phone in tears with me. This leads to another point. Owner Relations is there to help. We want to help. We'd seriously have the other reps put people on hold to huddle together to brainstorm solutions. (Not all the time of course, but that happened a lot when we seriously needed a second opinion.) My point is... We cannot make the Fairfield Policies and Procedures bend to anyone's wishes. We can forsee problems and prevent most, but when you call up and ask us to make your expired points available. No! Not possible! We're making a huge exception when we do. And it still isn't using the expired points. It's giving you a week with RCI that you can try to use. (But are often never used.) We cannot just call over to other managers and make them do stuff. Especially with RCI/Resort Sales Agents/Upper Management. People often complained that they cannot get ahold of someone in corporate. AND FOR GOOD REASON! Corporate doesn't deal with customer issues unless it has something to do with something business related. Corporate normally send the customer complaint/problems they get down to us. And a lot of the time we can solve it, quite simply and effectively. Of all the time I did spend helping people through O.R., I'd probably sent maybe 2 issues up to corporate. Here's another problem I'd have with irrate owners. NO TWO RESORTS ARE ALIKE. If you bought at Las Vegas and were really happy they looked modern and impressive and then travel to the East Coast where almost all our resorts are around 20 years old, YOU WILL NOT HAVE THE SAME EXPERIENCE. Those resorts are worn down because of time and constantly having people come in and out. What do you expect!!!! Last but not least, My name "The No Man" was what everyone called me while I was in Owner Relations. People would ask absurd things. I'd have to inform owner after owner that the program was not designed to do what they were asking. I could offer exceptions when exceptions were due, but never break a rule for some special reason that was ultimately not special. I was everyone's moral support and backed their decisions with logic. I knew the INS and OUTS of the program. If you spoke with me on the phone, you got the truth about everything. No matter how hard it was to take. (I did have to end a few conversations because I was about to lose my composure because of owner's teary objections.) I WHOLE HEARTEDLY AGREE THAT FAIRFIELD IS NOT FOR EVERYONE. And that nobody should be sold without coming to it, themself. Oh, and they did do background checks where I was hired and nobody was allowed to stay after anything was revealed. -The No Man

I have been an owner of Fairfield Resorts timeshare (now Wyndham) since 1984. We currently own 300,000 points and a fixed week, and just bought a home at Rumbling Bald (the Fairfield Mountains) Resort. We have absolutely loved the vacation experiences and so have our children, who are now adults who love to borrow our points for their vacations! Only very rarely have we been disappointed in any of the many resorts we have visited through exchanges. I admit that one has to learn to use the system to get the most from it, but I have found the folks (at least with Fairshare Plus) to be accomodating and helpful when I want to make an exchange. One year we even showed up the wrong week (my mistake, not theirs) and they found us a unit to stay in that was comparable to the one we reserved! I understand that many people believe the Timeshare concept is a rip-off, but most of the time it is because they have not figured out how to make it work. Take the time, and if you get someone who isn't helpful, hang up and call again until you find someone who can and will walk you through the process. You won't regret it!

I too have been a victim of Fairfield Resorts as well as my children. We purchased at Bonnet Creek. It was all made to be an amazing adventure. We also purchased a Discovery Vacation and so did our kids. We have not been able to use the Discovery Vacations. We were "promised" that they could be used when my son-in-law returned from Iraq. They will expire before we can use them. We were also "promised" availability of presidential suites. All we have had are broken promises. There is no customer service with Fairfield. All it has been is excuses. Save your money and pay for a hotel. At present we are trying to sell the points we have at Bonnet Creek. I want nothing to do with Fairfield EVER again.

My folks have stayed at some of those "resorts" Tues-Thurs for next to nothing. Pretty smart, fairfield rents 'em out to the tourist for peanuts, pockets the money while you folks pay out the butt for them and can't stay in your "own" timeshare. They were the cheapest places in town which probably pisses the hotel/motel folks off. Do the frickkin' math. You pay $20, $30, $40,000 and more for a place you can rent for $50 to $75 a night. They did say they were real nice. WHAT A DEAL!

Virginia, please contact me. I would like to participate in a class action lawsuit against Fairfiled/Wyndom resorts.

I too have experienced the fradulent marketing practices of Fairfield. After spending $36,000 on a timeshare purchased in 2006, I have experienced similar problems that others have posted- unable to book a vacation due to unavailability, spending hours on the phone just trying to book a vacation. After paying more than $10,000 on a loan financed through fairfield I have stopped paying for nothing. As expected they are now trying to ruin my credit. I am interested in any lawsuits class action information. /how is it possible to make contact with those who file reports of similar fraud?? I do not think they alow post of contact information but will give it a try. dms256 at gmavt net

Hi Robin, i am still waiting for someone to look into the situations at Fairfield and the contracts. we have corresponded before about this situation. i am looking for someone that will look into contract on the basis of Breach of Contract. i will look for your e-mail and contact you if you don't mind or you can contact me. talk to you soon. Denise **** (((email redacted))) CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

How can we join with all of the others to get help from this Fairfield group?

How can we join with all of the others to get help from this Fairfield group?

How can we join with all of the others to get help from this Fairfield group?

How can we join with all of the others to get help from this Fairfield group?

My sister currently works for the Fairfield Resorts Call Center in Orlando, Florida. She currently has 3 active warrants for her arrest. 2 which are felonies. She has an arrest record longer than the average arm. She has served time in a California prison. She has multiplee theft charges on her record. So, you tell me...does Fairfield do a background check on employees. I worked in and around Call Centers for an extensive period of time until I finished my degree nd found a REAL job. The turnover rate at most call centers is extremely high, therefore, a vast majority of the companies will not pay for the background check. Companies get tax breaks for hiring "minorities" which includes convicted felons.

Look, it was said one one comment that you lied to the sales rep to cut off the pressure, and he still continued to try to get your money, and you made the comment "tryin to get your last penny" or something of the sort. I work in sales for a different resort and i can garuntee he knew you were lying and thats why he kept pushing. Not all resorts are the same, personally I usually use a very low pressure approach to my tours, timeshare isnt a bad product if purchased and used correctly. But i do know for a fact that fairfield is full of scams and lies and actually sends people to recruit top sales reps at different resorts. Theyre paying these recuiters upwards of $15,000 for every new top sales rep. So i would suggest doing whatever you cant to get out of fairfield or any resort that uses the word POINTS! Theres a difference between deeded "points" and deeded "weeks."

To Whom It May Concern: I worked for Fairfield as a Loan Verification Officer when they had an office in Cincinnati Ohio and I personally watched the Sales Manger break into the Office Mangers office and desk, so that they could borrow the Notary Seal! While I worked there, every single contract that was sold by Fairfield, the Notary Signatures was falsified by the Sales Manger and his assistant who was also his girlfriend! Contracts that were signed by the owners were brought in from out-of-state and the Notary Seal and the Notary's Signatures were applied in violation of Ohio law. The Notary has to witness the contract being signed and this was never done while I worked there! In fact, the sales manager who came up from Tennessee was so concerned when I quite over this, he had the Tennessee Call Center call my home to see what I would say they are scared! In fact the day I quit, the VP from Corporate called and spoke with me folks, Fairfield broke the law on this one and Corporate knew all about it! Folks, Corporate knew this was going on! Good luck,

My husband and I tried to make reservations at Myrtle Beach 13 months in advance and were told that the resort was full. The time we stayed at Myrtle Beach we went to the customer service office and Jane Lawson tried to help us get reservations and she could not get us reservations either. She told us to call the new resort at Myrtle Beach in January 2005 and try to get reservations. We did that and could not get reservations either. The sales person never told us that we needed ( rather it was mandatory) to reserve 13 months in advance, he told us it was best to get reservations less than 90 days in advance because you get a discount. What he didn't tell us was that you can't get reservations several months in advance. I am glad that you have'nt had any problems with Fairfield. However, I have a huge list of folks that have had similar problems with Fairfield and that is why we are trying to get a class action lawsuit certified against them.

I have read through several of these postings about Fairfield Resorts, and felt I needed to respond. I realize that everyone has different experiences. My experience with Fairfield has been quite positive. We have gone on several vacations in the last two and a half years, using our points. We have travelled to VA twice, TN once, and Myrtle Beach once, not to mention two trips to our home resort in Las Vegas. I noticed a post where the person mentioned that she could only get one night in her home resort in Myrtle Beach. She must have been calling just a few weeks before wanting to go. I've found it difficult to get the resort I want if I am trying to book a last minute vacation. I booked Myrtle Beach 10 months in advance, I booked Las Vegas about 6 months in advance. I booked TN only about 6 weeks in advance, and have gotten in to Williamsburg VA just 3 weeks in advance. I have also tried to call for VA a week ahead and couldn't get anything. Basically, if you are buying a time share you need to realize that you have to plan vacations in advance. If you are not the type of person to do that time shares are not for you. As far as lies and being deceived, my husband and I have no problems in this area with Fairfield. We tried not to make an impulse decision with buying this timeshare, we calculated what we were already spending on vacations and decided that this really was the best way for us to go. All of the information we received has held true thus far.

I have read through several of these postings about Fairfield Resorts, and felt I needed to respond. I realize that everyone has different experiences. My experience with Fairfield has been quite positive. We have gone on several vacations in the last two and a half years, using our points. We have travelled to VA twice, TN once, and Myrtle Beach once, not to mention two trips to our home resort in Las Vegas. I noticed a post where the person mentioned that she could only get one night in her home resort in Myrtle Beach. She must have been calling just a few weeks before wanting to go. I've found it difficult to get the resort I want if I am trying to book a last minute vacation. I booked Myrtle Beach 10 months in advance, I booked Las Vegas about 6 months in advance. I booked TN only about 6 weeks in advance, and have gotten in to Williamsburg VA just 3 weeks in advance. I have also tried to call for VA a week ahead and couldn't get anything. Basically, if you are buying a time share you need to realize that you have to plan vacations in advance. If you are not the type of person to do that time shares are not for you. As far as lies and being deceived, my husband and I have no problems in this area with Fairfield. We tried not to make an impulse decision with buying this timeshare, we calculated what we were already spending on vacations and decided that this really was the best way for us to go. All of the information we received has held true thus far.

5 entries found for slander. slander ( P ) Pronunciation Key (slndr) n. Law. Oral communication of false statements injurious to a person's reputation. A false and malicious statement or report about someone. v. slandered, slandering, slanders v. tr. To utter a slander about. See Synonyms at malign. v. intr. To utter or spread slander. Dear Christopher _ Margate FL. I find it odd that you are a consumer and you just happen to be from the city where Fairfield Resorts / TRG is headquarted. I will give you the benifit of the doubt because I wouldn't want to slander what could be your good name. However you stated yourself that it's hard to get a job as a felon. I kept the job untill I was out of trouble and could do better. You see the court required me to have a job. I however tried to make a difference by slowly going all of the way to the top. When that did not work and the company continued to lie, cheat, and steal I left as soon as i could without being imprisoned I also must say everything that I typed is true, and I do keep copies of the e-mails I sent from my work desk and from home. These statements are facts not my opinion. They are not false nor ment to be malicious. In fact they are ment to keep people from blindly trusting a company that simply has no respect for any standard excellence except for profit margin! To say I manipulated the system to get the job is however slander. I applied for a job I told the truth on my application, and they still hired me. I fact in Indiaanpolis, Indiana when you are released from jail on felony charges RCI (which does the hiring for fairfield / TRG ) is listed in your release packet as a company that does hire felons. That is how I fouund them originally to say that I manipulated the system to keep my job is also slander. In Fact people I named who still work there were manipulating thr system to weed people like me out. I found it to be a personal struggel to be free from both prison and the companies lies. The facts a clear this company does hire ten's of thousands of honest people every year, but it is by accident in most cases. Most quit in disgust or are weeded out by sales minimums, or management. In fact the dapartment I worked I had a turnover rate of over 300% during 2002 & three. At least that is what I was told was fueling the training of 10-20 new agents every 6-12 weeks. Keep in mind that this was a department of around 50-60 agents. Please if you really are a consumer stop slandering those who where actually there. However If you are an employee you have only proved that this company will go to any extent to slander those who are honest.

It makes no sense to me why you would take a job that supposedly shocked you when they were "willing to take the last pennies of a poor man". You said that after this information came to you, you began the job 1 week later. I know it must be hard to get a job , when as you stated , you are a convicted felon, but why later quit out of self-riteousness? This company and all of theproprieties hire 10's of thousnad of honest, hardworking people nationwide. These employees are offered tremendous benefits and income potential for keeping to Fairfield's (and Cendant Corporation's) high standards of excellence. I don't appreciate the slander of someone who obviously manipulated the system to get and keep the job to begin with.

Note how A. Gray turned my statement that Fairfield reps had lied to me in person into a strong implication that I simply didn't listen well. Note also that I alleged a lie in person, and the response gave detail about how things are handled on the phone. (WHO wasn't listening?) This is a good example of the intelligence-belittling tactic I wrote about. OK, the evidence: I was recently invited to a dinner for an update presentation. The telemarketer told me there would be a presentation about new features and an opportunity to ask questions about the program. The main presenter mentioned some new features I didn't know about, conceded that getting information from Customer Service over the phone can be difficult and frustrating, then said again, "And now we'll be available to answer any questions you have." The representative who then came to talk to me, one-to-one, started off by telling me I obviously didn't know how to use my account and therefore I needed to come in for an appointment with her at the local sales office and "get educated." I pointed out that they had promised an opportunity to ask questions at this dinner, and she flatly denied they had ever said that! She was brusque, talking down to me, and obviously not interested in anything but running through her pitch, so I just quietly got away from her as fast as possible and called the appointment rep the next day to complain. The appointment rep agreed that I had been promised an opportunity to ask questions and promised to have someone from Corporate follow up, which, in fact, they did. Meanwhile, though, this pushy rep made a follow-up call to me, again insisting that I had misunderstood the dinner meeting as well as most of the program and needed an appointment with her to get educated about it! Again she specifically claimed no one had ever told me there would be an opportunity to ask questions at the dinner. Now, is that sufficient evidence that I was lied to in person by a Fairfield rep? Well, the person from Corporate never conceded that (I didn't push it, either) but was appropriately apologetic about the whole mess and is apparently trying to get me some goodies to make it right. So, I say again: some of them do lie. Don't let 'em snow you! And if one of them tries, document your complaint and escalate it, politely but firmly and persistently.

I am was an employee at A Fairfield in Indianapolis. This is an office inside the RCI building @ 9998 North michigan RD. My job was to make nightly and weekly exchange reservations. Sorry MR Gray but you are wrong. I am a convicted Felon, I was on probation the entire time I was employeed at the fascility. I was told I would have a background checks also, but In just a few weeks of very weak training Iwas taking credit card numbers. I guess fairfield should feel lucky I didnt steal any thing. Just a week before I started at fairfield I was in New Orleans, LA. I was offered a tour of their property their. I went ahead and took the tour. I told the salesmen that I had three children and no money (a lie to stop his high pressure)he quickly talked of his family and how he could work around that to make it possible. I was so astonsihed that any real MAN would attempt to take the last pennies of a poor man, that I advised my knowlege of the program before I entered the tour. I advised him that to say vacations were available at the last minute at any time of year, even at the last minute was simply not true. I also pointed out that someone with blue time would find it impossible to travel during whiite or red seasons unless they payed quite a bit extra and booked 10 monthes in advance. Others in the room were also speaking with salesmen started to pay attention. He then rushed me out advising me that I was waisting his time and telling lies. He also agrily pointed out that had waisted his time to make commission As an vacation counselor at fairfield I quickly realised that many people in our office and in the fort lauderdake office were cheating and lying to get by. You see the agents were were rated by dividing the number of reservations per work hour. This resulted in agent not telling all of the truth in both offices. Most new members me and others I new spoke with were not very happy. In fact The great majority advised that If I was telling the truth that they had been lied to, just as I had! I expressed my complaints about any salesmens name I could get my hands on. on top of this any employe whos performance was less than 85% of the department average was given a warning and then shortly therafter fired if it happened again. This led to vacation counselorsskipping the full truth about room sizes, cancellation policies, and availability.I also advised my boss of this. I never got a response. I then went above my boss to the head of the department in Indianapolis a woman by the name of Nancy Grindstaff. I told her everything that was going on. She then went to my boss who I will not name. My supervisor advised me to watch my back because she and another supervisor were looking through almost all of my work looking for a reason to fire me. Iwas advised the next estep was to speak with Kasey Clements. I met with him and advised him of what the policies were producing. he looked into it. He that advised me that I needed to decide if I really wanted to work at fairfield, becuase if so I would realize I was wrong and drop it. I thought about it. I then decided to send all of my notes and info from the begining thru Kasey Clements to C.E.O. Hanz Franning. I recieved a response that he would look into it, but nothing changed. Out of self respect I quit. My friends from the company say that the Indianapolis office is now smaller and managed differently, however they say the company stigets and enjoys the same result.I guess I'm asking mr Gray to stop skewing the truth. If you honestly don't know that this is happening. Please stop spreading False ino. It only helps an already rich and dishonest company plunder the savings of more americasn families. Do unto Others...

As an ex-employee, a sales rep and manager. We were fed the information that we passed on in sales presentations. The information was provided by corporate officials. In fact, in the state where I was employed, you were required to have a State Issued Real Estate license to sell their timeshares. We WANTED to be honest...our licenses depended on it. But again, we provided the information to each client based on what our training consisted of, again from corporate. We had training sessions, after training sessions...all employees of corporate in Florida...the training was on how to explain the point system!! Later we found out that it just doesn't work the way we were taught! We had a Project Manager that did not have a Real Estate license in that state. I reported him to corporate, they swept it under the table! He was later escorted out of the building when he was fired and now I hear he is Project Manager in the Islands for Fairfield. Here is the best part, I just received a Class Action suit against Fairfield by employees. They never paid us a salary, we were asked to work on commission only! Guess what Fairfield...you will need to pay up! Hope this helps clear up and misunderstandings about employees lying...you know what they say... It rolls downhill!!

What were you lied to about? Each and every single sale has a process it goes thru and one of the processes is a "taped verbal authorization" where all of the package details and obligations are covered on a tape recording. This is a scripted process that is written by a legal team to make sure that every single obgligation is told to the customer. It is taped so there is no doubt whatsoever that everything is covered. I am sure you didn't buy anything from a Fairfield telemarketer without going thru this process. Is it possible that you just only heard what you wanted to hear? I bet that if you listened to the taped verbal authorization of your purchase you will find that you were informed of every single cost and obligation involved in the vacation package, as is everyone.

I can't tell whether Jessica lied, but I have had Fairfield reps lie to me in person. One of their favorite dodges is to insult the consumer's intelligence and/or diligence: "This happened only because you haven't learned how to use our services." Write down what they say. Write down when you telephoned, how long you got shunted around in their voice mail system, what happened next. If they claim you were sent a notice that would have helped you avoid the problem, insist on evidence of what they sent and when. Make sure to mention what you thought about having some sales rep tell you that the problem is your not understanding what you're doing -- in my case, since I could prove they specifically told me one thing and did another, claiming I had misunderstood, the word "fraud" is not too strong, and I used it. Then, when you call their corporate offices (forget the sales people and the so-called customer service line!) and state that you are contemplating initiating or joining a class action lawsuit if you don't get some satisfaction. If you're hitting a stone wall, ask quietly but firmly where they would prefer to receive notices of legal action, emphasizing that you're asking only as a courtesy because you assume their executives would not like to have a deputy sheriff barge in to deliver a summons in person -- that usually breaks through. Once you get through to one of their better-trained, higher-level people, calmly and politely recite the facts you've collected. They would rather work something out than have more litigation to defend, so you might get lucky. And if you don't, add that to your notes, and proceed to initiate or join one of the lawsuits! Good luck -- and I may join you myself if a promised resolution doesn't happen PDQ!

I used to work at Fairfield Resorts in Johnson City, also. It was the same time period as "Jessica". Jessica's entire complaint is bogus. I worked there for 2 years and it is impossible for someone on "work release" to take credit cards in that center, simply because they do a background check for employment. You cant even get a job there if you have a criminal record. Her story of "reps are encourged to lie"..not true. There is an entire department dedicated to monitoring employees randomly to make sure no one is giving misinformation. That department that Jessica claims is shady,..not true. It is this simple. THEY FIRE PEOPLE WHO LIE ON THE PHONE. They DO however, require the employees to maintain a standard of production. My best guess on why "Jessica" would post such rubbish is that she wasnt good enough to hit hers and now she is bitter at the company as a result of her own failures. Try working someplace that requires a little less brainpower, Jessica. I am sure you can find something you could be good at.

I worked for Fairfield Resorts in both marketing and timeshare sales at Bonnet Creek. When I worked in telemarketing, they had young teens and 20-ish managers who would take the credit card numbers and run them. I heard that a number of them were fired for taking the customers numbers and using them for their own purchases. Of course, Fairfield quickly covered up the scam. Also, at Bonnet Creek, I am well aware of what the managers and some sales reps said and did to co-erce people into purchasing a timeshare TODAY! That's why I quit. Being an ex-employee, I will be glad to testify if there is a class action suit.

i have been corresponding with Fairfield trying to get a contract cancellation due to financial hardship. i lost my job. naturally, they keep telling me they have sent letters to me, which i never receive, or that someone is looking in to it for me, but no one is helping me in my situation. also, because i have a partner on the contract they say it is not feasible to cancel the contract, and because there is an outstanding balance, they cannot cancel the contract. i was told by someone in the financial department(wish i got her name) that they can and do cancel contracts due to financial hardships. i have to send a letter with my income and proof of expenses, but noone did a credit history when they sold this to me, as a matter of fact, when they wanted me to put a down payment on a credit card, the credit card company wouldn't allow me to have credit. the sales rep and his boss told me it was denied. is there anyone out there that can help me in my situation. thank you,

I worked for fairfield's telemarketing division in Johnson City, TN for 18 months. First of all, the people taking the credit card information over the phone are a bunch of crooks. They even allow people on work release from jail to take the credit card numbers. The whole place was crooked. Employees were encouraged to lie on the phones because customers received the package in writing in the mail and they were covered legally in that way. The more people that tour the resorts, the more people they can trick into buying. The package we offered was a ripoff. I was young and naieve when I worked there but when I realized what was really going on I quit! The employees made up anything that sounded good and the supervisors and "quality" department never did anything about it. In fact, they were rewarded with very fat paychecks! I know of people that did nothing but lie and made $46/hr. It is disgusting and I have often wished they would be investigated and shut down. People don't deserve to be scammed like that. If the police searched the place they would likely find tons of drugs. It seemed like everyone there would go and pop pills or get high on their breaks. Anyway, I hope this helps in some way. If a fairfield telemarketer calls you for a vacation, act interested. Ask them their name, the resort they are representing, even jot down the information they tell you for the vacation package (let them dig their own hole), then ask to be taken off the list! Make sure you know the person's name and company so they will feel obligated to take you off because they don't like to. I hope this helps a little. (they say "no blackout dates" "max 90 min sales pitch" "4 star accomodations", etc...ALL of which are lies! there are more, but it varies according to the "sales" rep)

There are several stages in filing a class action lawsuit. The first is filing a complaint which was filed July,2005 in Orlando, Florida which is where Fairfield's main office is located. The next step will be getting the class action suit certified. The individuals filing the suit took depositions in Florida, November and December 2005. The certification part will probably take place this spring. I was one of the individuals involved in filing the suit and going for depositions. I have been getting alot of emails asking for information in the past several days and I am not sure if this site will allow me to put my name and email address on it. My email address is [email protected] I will start a group in yahoo mail to provide iformation for those interested.

I have had similar experiences with Fairfield, in which one the telemarketers called, offering a stay at the all-new Bonnet Creek Resort and then after I chose to purchase the offer, I was told that Bonnet Creek was never an option. I had to book my reservations elsewhere, paying extra. What an outrage! Well I wanted to know who can give me some information on how to join the class action lawsuit...

I'm looking for a group that would join together and file a law suit against the Fairfield Resorts.

Fairfield does several things that, to my knowledge are not illegal, but certainly make it difficult to get reservations. First, they extend "red weeks" sometimes to eight months of the year. Sales people suggest that if you pay the premium for red, you can travel during July and August as you like. Not so. If their "red season" is March through October, eight months, figure on average you can get a summer week one year in four. Second: POINTS!!! Sales reps sing about going on long weekends, quick jaunts out of town, etc. But if somebody takes a Friday, Saturday, Sunday, Monday long weekend, this messes up TWO weeks for the rest of us. Unless you love Tuesday, Wednesday, Thursday vacations. THEN since people can't get a week when they wish, the dates go unused, so the resort rents out the nights, thus double dipping. Points sound wonderful in the sales pitch, but they greatly reduce the available reservation dates. The resorts are catching on to this, and RCI is pushing points as well/ If they can take your money and then not have to produce, it's money in their pocket. For those who want to sue, see if you can find out how many "deeds" to the resort have been sold. They tell you "you're only buying points--what your deed says doesn't matter" but you have a handle on them if they've oversold the property. We went to Seawatch in December and the place was practically empty. But if you really need summer reservations, make your plans a year in advance. It's the only way.