- Report: #1406616
Complaint Review: Family Saftey Supply - Internet
Reported By:
HuntleyConsumer -
HUNTLEY, Illinois, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Family Saftey Supply
Internet, USA
Web:
www.familysafteysupply.com
Categories:
Business Rating:
(0)
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Family Saftey Supply No Refund for Product Returned Rigewood NY
I ordered a pair of adjustable eye glasses that were advertised as buy-one get-one for free and paid $79.80 including shipping. The glasses were made of cheap plastice and i could not adjust them to read clearly as they promised. After contacting the company thorugh their customer service email, I was instructed to send the product back in the original package with a return authorization number I was given. I sent the product back using a tracking number through USPS. After receivong notice that the package was delivered, i emailed customer service to advise of the return. Andrea in customer service emailed me back that she had requested my refund and I should receive it in 7 days.
I have contacted the company by email (no phone number is available anywhere) at least 4 times since then. Now three months have passed and still no refund. This comany has stopped responding to my emails, except an auto response that my email is received.
