Wendy Sea
Charlotte,#2UPDATE Employee
Mon, September 08, 2008
If the customer received the wrong sized item he should have notified us immediately so we could have quickly shipped the correct size or offered a refund. We have clearly laid out all this information on the website which can be viewed at www.fast-growing-trees.com/TermsOfServie.htm & www.fast-growing-trees.com/Guarantee.htm Oprah isn't the only one in who is excited about the Empress tree, we have thousands of happy customers. Some of my customers are so astonished at the growth of the tree that 2 yrs later they still email photo updates on their trees. There are a number of factors that can keep the tree from reaching it's maximum height, one example would be to keep the base of the tree free from grass. We have tried to keep our customer's educated on the best way to care for the Empress Tree by creating www.plantingdirections.com/RoyalEmpress.htm Wendy Sea Customer Service Manager