- Report: #375282
Complaint Review: Father & Son Moving & Storage - Tampa Florida
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Father & Son Moving & Storage
8504 Adamo Drive Tampa, 33619 Florida, U.S.A.
Phone:
813-626-0200
Web:
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Father & Son Moving & Storage Father & Son tells you one price on the phone, then charges you more on moving day. Tampa Florida
This company's method of doing business is to give you a price over the phone for moving you, but when they show up on moving day they add other charges onto the bill such as "fuel surcharge", which they never mention when you ask for a price. This adds about $50 to the bill minimum, while other movers do not add this hidden charge.
If you call the Better Business bureau of Central Florida, you will discover that this company has numerous complaints filed against it, while most other moving companies have no complaints.
Bryan
Tampa, Florida
U.S.A.
If you call the Better Business bureau of Central Florida, you will discover that this company has numerous complaints filed against it, while most other moving companies have no complaints.
Bryan
Tampa, Florida
U.S.A.
6 Updates & Rebuttals
Al
Tampa,Florida,
U.S.A.
no more surcharges
#2UPDATE Employee
Wed, June 10, 2009
we now have no more surcharges we have new managers in office but we can not fix the bills of old moves the surcharges on them bills were marked and hilighted very good on thesurcharges was easy to read before you sign the bill we hope to all we can now thanks
Al
Tampa,Florida,
U.S.A.
not true
#3UPDATE Employee
Fri, June 05, 2009
no one can gave you a firm price over the phone and we do tell about fuel surchare and all most all moving co have it and the ones that dont charage a lot more
Leann
Springfield,Illinois,
U.S.A.
Fuel Surcharge
#4Consumer Suggestion
Mon, May 04, 2009
As a current employee of a moving company, I can tell you that moving companies do charge a fuel surcharge. Our company charges this on all moves and it is clearly stated in each estimate. My suggestion to you would be to get the estimate in writing. You probably would have seen the fuel surcharge and wouldn't have been shocked afterwards.
Al
Tampa,Florida,
U.S.A.
Expalantions are clearly stated before moves done
#5UPDATE Employee
Tue, April 21, 2009
Basically, when a quote is given, it is an estimated cost of what the move could be. We question all the people thoroughly on contents and items to be moved and any other services that may be required. We explain our fees upfront and on our contracts, the prices are clearly stated as quoted. Customers can also be a problem as if they do not become straight up with the moving information based on the price, it could cost them more. The customer has an obligation as does the mover to be forthcoming and honest in all transactions. We as a company do not agree with this consumer's complaint about our services and therefore feel we do a good quality job for a reasonable price.
Al
Tampa,Florida,
U.S.A.
Bert Phillips
#6UPDATE Employee
Mon, October 13, 2008
This will not happen any more we now have new owners and a new manager and there will not be any surcharges we hope to make this company better and and make our customers happy
Jim
Anaheim,California,
U.S.A.
You Didn't Do Any Research - Did You??
#7Consumer Comment
Tue, September 23, 2008
First, no moving company is going to give you a price over the telephone that is going to stay the same price in the end. The moving industry deals with everything IN WRITING. In other words, whatever they tell you over the telephone is worthless, regardless of what it is they tell you. The written word is everything. If they provided you nothing in writing - then you didn't receive anything remotely close to an estimate - let alone a non-binding price guaranteed to increase. Next, the fuel surcharge is standard in the industry for all interstate moves, and even some intrastate moves. The fact they didn't tell you is sort of irrelevant, again for the reasons indicated above. Finally, Florida is the home of scam movers and I would bet the farm (and I know since I've already checked) that most movers in Florida have complaints for that reason. Moving is NOT an inexpensive venture and choosing the cheapest mover is a great way to find yourself ripped off for more than what a reputable mover would charge you. I would say that if you were only ripped off for $50, you got off pretty light; most people are scammed for thousands.
