- Report: #527992
Complaint Review: Feit Electric Company Inc. - Internet
Reported By:
inphoenix -
, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Feit Electric Company Inc.
4901 Gregg Road, Pico Rivera, CA 90660-2108 Internet, United States of America
Phone:
Web:
http://www.feitelectric.com
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Business Rating:
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Feit Electric Company, Inc. Don't buy the R30 reflectors. They will burn out quickly. Internet
So I thought it is time to go green and save the environment yada yada yada.... but wait ....... converting all my reflectors to CFL is going to be expensive!! but again it will save on heat as well ... AND they last longggg....something like 8 to 10 K hours!! Alright I spent the money and bought 18 of them to replace whole house.
Whaddaya know! First one stopped working in less than three months. No big deal I said ...... It's a bulb. I put in a box in garage so that I can dispose it properly. Well, the second one stops working as well. There it goes in same box. So in less than 8 months I had 8 non working bulbs. Then I read the warranty on box. FEIT says they will replace the bulbs!! I said yeah right!! But I gave it a shot and called them.
The nice lady who took my call heard me out and got the serial numbers off the bulbs from me. Now, I am told that my bulbs are past warranty!! How did this happen? Did the store sell me bulbs that were sitting there for more than a year? or is FEIT trying to make a fool of me? I was offered to submit the receipt but I don't think I saved it.
So being super generous they offer that they will mail me 4 bulbs even though I was out of warranty. I was made feel that I was taking advantage of them and they were being really nice about this whole thing.
Meantime 4 more bulbs have died. I didn't bother calling them again. I would stay clear of FEIT product specially the R30 reflectors.
3 Updates & Rebuttals
Get Even
New Haven,,Connecticut,
USA
FEIT customer service!
#2Consumer Comment
Thu, November 26, 2009
Jay M- Feit Electric-
You give me HOPE that CUSTOMER SERVICE is alive and well with SOME companies! I hope the customer does contact you. I know I would if it was me.
While I have someone from Feit with an OPEN ear, could you start developing OUTDOOR LED FLOODLIGHTS! I love the BRIGHT WHITE light and the LOW (5) wattage. LOA made these bulbs that were sold at Costco, but they have been pulled from the shelves because they exaggerated their stated life. Too bad because they were fairly good. Even though they were stated for OUTDOOR use, they could not be used in wet places? They had a plastic lens cover with poor sealing around the edges and water would get into the bulb and burn out the LEDs. I solved that problem by wrapping the bulb with Saran Wrap to keep them dry. NO problem. I have NO clue why LOA couldn't figure out a way to seal them better.
I'll be keeping an eye out for Feit LEDs!
jaym
USAResponse
#3UPDATE Employee
Wed, November 25, 2009
I am a company representative and would appreciate the opportunity to discuss this matter with you personally. Can you please email me directly at [email protected]?
Thank you,
Jay M.
Get Even
New Haven,,Connecticut,
USA
Warranties and sales slips!
#4Consumer Comment
Wed, November 25, 2009
Best advice I can give you for the future- when you buy something under warranty, SAVE the slip or make a copy of it. Staple it to the original box/packaging and put it in a manila envelope or a box with all other warranty slips. I make use of those warranties ALL the time, especially those items with LIFETIME warranties like outdoor hoses! You have to bear some of the burden here. If you had saved your slip, you could have proven that the store sold you OLD bulbs!
Hope this helps you for the future.
