- Report: #87507
Complaint Review: Fifth Third Bank - Cincinnati Ohio
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Fifth Third Bank
7545 Beechmont Avenue Cincinnati, 45255 Ohio, U.S.A.
Phone:
800-972-3030
Web:
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Fifth Third Bank ATM Ripoff Cincinnati Ohio
On March 31st I went to an ATM located at 8075 Beechmont Avenue. This is a Fifth Third owned ATM that is not affilliated with a branch. I inserted my card and requested $400.00 from my checking account. The machine processed and as I thought my money was about to come out, it didn't. The receipt printed and showed a $400.00 cash withdrawl and an error message printed on the receipt. "#103 Cash Dispense Error Detected".
I immediately called the bank on my cell phone and confirmed that the system indeed showed a withdrawl in the amount of $400.00 from my account. They advised me that I would need to go to a branch to fill out an afadavit.
I did so and was instructed that it would take 3 days to process. I was not pleased that I could not get my money the same day, but since I had no leverage, I was unable to convince them to help. I called my branch and asked to speak with the branch manager. She then advised me that it would take up to three weeks to complete an investigation.
I told her that this was unacceptable and asked to escalate. She said she would try to see if she could get a conditional credit until the matter was resolved, which she did the next day.
Today I was advised that after investigating Fifth Third would credit my account $340.00 because the machine was only over by that amount on that date. This is their final position.
Fifth Third Bank stole $60.00 from me. They refuse to pull video of the transaction and will not consider the matter any further. I do not like to write these letters, but feel it is my only recourse. I have closed my account. Never at any time did I receive an apology or anything that sounded empathetic.
This is a cold organization that makes tons of money and has very little regard for it's customers.
Jere
Cincinnati, Ohio
U.S.A.
I immediately called the bank on my cell phone and confirmed that the system indeed showed a withdrawl in the amount of $400.00 from my account. They advised me that I would need to go to a branch to fill out an afadavit.
I did so and was instructed that it would take 3 days to process. I was not pleased that I could not get my money the same day, but since I had no leverage, I was unable to convince them to help. I called my branch and asked to speak with the branch manager. She then advised me that it would take up to three weeks to complete an investigation.
I told her that this was unacceptable and asked to escalate. She said she would try to see if she could get a conditional credit until the matter was resolved, which she did the next day.
Today I was advised that after investigating Fifth Third would credit my account $340.00 because the machine was only over by that amount on that date. This is their final position.
Fifth Third Bank stole $60.00 from me. They refuse to pull video of the transaction and will not consider the matter any further. I do not like to write these letters, but feel it is my only recourse. I have closed my account. Never at any time did I receive an apology or anything that sounded empathetic.
This is a cold organization that makes tons of money and has very little regard for it's customers.
Jere
Cincinnati, Ohio
U.S.A.
