Erin
Bellefonte,#2Author of original report
Thu, August 04, 2005
I am responding to the comments to my initial report. You both made a very good point and I only wanted to acknowledge that I am to blame for mailing my payment later than I should have and in retrospect I do believe I should pay a late fee if my payment had not been received by the due date. I did not take into account the holiday weekend and I do normally mail my bills with at least a five business day lead. In my defense, when I called the first time to speak to someone in customer service, I fully expected to be told that my check had arrived but had not yet been processed. If, at that time, they had told me I owed them a fee because my check arrived a few days after the due date, I don't believe I would have had a problem. My issue is that Fifth Third was claiming that they had not received my payment at all at least 16 (not counting holidays or Sundays) after being sent, when I believe that they DID have my check. I believe that because the check was mysteriously found as soon as I phoned for a pay-off thereby giving notification that I was refinancing the loan.
Erin
Bellefonte,#3Author of original report
Thu, August 04, 2005
I am responding to the comments to my initial report. You both made a very good point and I only wanted to acknowledge that I am to blame for mailing my payment later than I should have and in retrospect I do believe I should pay a late fee if my payment had not been received by the due date. I did not take into account the holiday weekend and I do normally mail my bills with at least a five business day lead. In my defense, when I called the first time to speak to someone in customer service, I fully expected to be told that my check had arrived but had not yet been processed. If, at that time, they had told me I owed them a fee because my check arrived a few days after the due date, I don't believe I would have had a problem. My issue is that Fifth Third was claiming that they had not received my payment at all at least 16 (not counting holidays or Sundays) after being sent, when I believe that they DID have my check. I believe that because the check was mysteriously found as soon as I phoned for a pay-off thereby giving notification that I was refinancing the loan.
Erin
Bellefonte,#4Author of original report
Thu, August 04, 2005
I am responding to the comments to my initial report. You both made a very good point and I only wanted to acknowledge that I am to blame for mailing my payment later than I should have and in retrospect I do believe I should pay a late fee if my payment had not been received by the due date. I did not take into account the holiday weekend and I do normally mail my bills with at least a five business day lead. In my defense, when I called the first time to speak to someone in customer service, I fully expected to be told that my check had arrived but had not yet been processed. If, at that time, they had told me I owed them a fee because my check arrived a few days after the due date, I don't believe I would have had a problem. My issue is that Fifth Third was claiming that they had not received my payment at all at least 16 (not counting holidays or Sundays) after being sent, when I believe that they DID have my check. I believe that because the check was mysteriously found as soon as I phoned for a pay-off thereby giving notification that I was refinancing the loan.
Erin
Bellefonte,#5Author of original report
Thu, August 04, 2005
I am responding to the comments to my initial report. You both made a very good point and I only wanted to acknowledge that I am to blame for mailing my payment later than I should have and in retrospect I do believe I should pay a late fee if my payment had not been received by the due date. I did not take into account the holiday weekend and I do normally mail my bills with at least a five business day lead. In my defense, when I called the first time to speak to someone in customer service, I fully expected to be told that my check had arrived but had not yet been processed. If, at that time, they had told me I owed them a fee because my check arrived a few days after the due date, I don't believe I would have had a problem. My issue is that Fifth Third was claiming that they had not received my payment at all at least 16 (not counting holidays or Sundays) after being sent, when I believe that they DID have my check. I believe that because the check was mysteriously found as soon as I phoned for a pay-off thereby giving notification that I was refinancing the loan.
Cory
San Antonio,#6Consumer Comment
Fri, July 29, 2005
You mailed the payment on June 30,(what time) a Friday for a due date of JULY THE 4TH A HOLIDAY? That leaves Sat, Sun, and Mon? The PO would be closed Sun and Mon, so unless it was overnighted, there's no way it was going to make it there in 3 days, two of which they were closed. You should mail you payments at least 10 days in advance and that still doesn't ensure it'll make it. That being said, it still sounds like 5/3 Bank is still ripping you off. Bought a Ford truck a couple of months ago. To get all the rebates had to finance with FMC at 7%. Got the coupon book from Ford. Called my bank got them to refinance at 3.9% with FREE GAP insurance and didn't have to make a payment for 90 days. My bank FedEx'd them a check a couple of days BEFORE the first payment was due. Went 120 days without a vehicle payment. Put that money in savings.
Robert
Wallingford,#7Consumer Comment
Fri, July 29, 2005
Mailing a payment on June 30th for a due date of July 4 in NOT mailing it in plenty of time with or without a holiday weekend included. Most recommend at least 5 business days. You allowed exactly one business day. There needs to be sufficient time allowed for mail delivery and processing otherwise your payments will always be late.