- Report: #956953
Complaint Review: Fifth Third Bank - Internet
Reported By:
cyk -
, Texas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Fifth Third Bank
Internet, United States of America
Phone:
866-861-7669
Web:
www.53.com
Categories:
Business Rating:
(0)
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Fifth Third Bank Violates Federal Laws Internet
First we got a call telling us they were reporting us to the credit bureau for not paying a bill. (It was 3 days late). I called them back after checking my bills and found I did not have a statement to pay. They agreed to waive the late payment fees because they admitted they had not gotten all the bills out "due to the change over" (whatever that was). I told them I had gone on the Mastercard website and there were no statements there. Also, I could not change any information about me except my email address so if I moved, I could not update my account.
I asked that they fax me a statement so I could write a check that day. They said it would take 5 days to fax me a statement. I said forget it because snail mail would get here sooner...but they promptly faxed me a statement and I wrote the check.
US Post office has reduced the pick up times so they did not get my check in the mail till the next day. So 3 days later, the collection calls from Fifth Third Bank started. There have been 6 calls today..4 this evening. I think that violates the Federal Law (Fair Credit Reporting Act). I told them the check was sent and the fact it was late was THEIR fault for not sending a statement. I have stopped answering the phone.
I asked that they fax me a statement so I could write a check that day. They said it would take 5 days to fax me a statement. I said forget it because snail mail would get here sooner...but they promptly faxed me a statement and I wrote the check.
US Post office has reduced the pick up times so they did not get my check in the mail till the next day. So 3 days later, the collection calls from Fifth Third Bank started. There have been 6 calls today..4 this evening. I think that violates the Federal Law (Fair Credit Reporting Act). I told them the check was sent and the fact it was late was THEIR fault for not sending a statement. I have stopped answering the phone.
1 Updates & Rebuttals
unknown
Loveland,Ohio,
U.S.A.
Could of called customer service
#2Consumer Suggestion
Tue, October 23, 2012
I know with all the modern technology, you could of picked up the phone and called the number on back of your card for customer service , who could of told you what you needed to pay and change your address in the same call. No need to blame it on the bank..I never ever follow the online as it's always behind. Most places that I have found , you can't update anything online anymore. I changed credit cards as the first got ate in the ATM. Tried to update it on my storage unit's page and it would not allow me to.So I called them and emailed them and was told that only they can update my info. Silly I said as your offivce is open only when you want to show up for work. But Fifth Third is open even on the weekends in the Kroger store so there is no excuse why things was not done . It's not the banks fault..You need to take charge of your own banking and cards..Take responsibility..
