I ordered Final Trim on 10/2/14 and thought I just get it then cxl when I got it as I don't want to be signed up for auto shipments. I recd two bottles on 10/10/14 & called on same day to cxl & rep said I could not cxl until 11/5, as I wanted to get my feedback on product. If I cxld on 10/10 I would need to send both bottles back, otherwise I would need to call back on 11/5 give them feedback and then I could cxl, but I would need to send the other bottle back and pay for shipping, if I decided to keep both bottles my card would be charged $79. I said they never told me that and he said that they did, which they didn't. I told him I wouldn't have ordered if I knew that was the case. This company is very deceptive. Also, I wish I would have looked into it beforehand because now I can see that they have several complaints.