- Report: #415914
Complaint Review: Five Star Automotive - The Quiet Zone Muffler And Brake - Milwaukee Wisconsin
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Author Confirmed
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Five Star Automotive - The Quiet Zone Muffler And Brake
1218 West Layton Avenue Milwaukee, 53221 Wisconsin, U.S.A.
Phone:
414-282-2108
Web:
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Five Star Automotive - The Quiet Zone Muffler And Brake Damaged my car and told me it wasn't their fault, left me in the cold with a overheating car. Milwaukee Wisconsin
*Consumer Comment: Car has 2 bleeders
*Consumer Comment: Car has 2 bleeders
*Consumer Comment: Car has 2 bleeders
*Consumer Comment: Car has 2 bleeders
*Consumer Comment: Rust never sleeps!!
*Author of original report: Bogus
*Author of original report: Bogus
*Author of original report: Bogus
*Author of original report: Bogus
01/21/2009 Received Consumer Rebuttal -------------------------------------------------------------------------------- (The consumer indicated he/she DID NOT accept the response from the business.)
For your information, your "tech" broke the return coolant line valve, NOT the cooling system bleeder valve.
I spoke with the dealer and the dealer indicated and showed to me both personally and by schematic the right valve and that your people were obviously not aware the actual bleeder valve on a 1996 Pontiac Sunfire is "above the right coolant return located on the actual engine block itself". NOT the coolant pipe valve which runs across the front of the engine.
Your guy broke the wrong valve on my car, he could never have bled the cooling system properly to begin with ergo he shouldn't have been working on something he didn't know anything about. If you think I'm lying try calling the dealer and asking them or I can email you the schematic and show you where the bleeder valve is.
Second the metal valve itself was a clean snap, it was not rusted, there was corrosion around the paint on the pipe, the valve was snapped from being turned in the wrong direction. Your company will pay for the part your guy broke, you will pay for the charge of having it bled by the dealer.
It took me days to figure this mess out your guy created. I have no problem taking this to court and I will be asking for complete reimbursement for being left at 3pm on a saturday with no viable options but to drive my car in the overheating condition it was in and seek repair for the rattling now coming from the lifters and request a full refund from the Judge. Simple.
Oh yea, one last point, would you please explain to me how a aluminum pipe is going to rust? The powder coating on it rusted and flaked away, not the pipe itself, so please explain to me how this is possible?
---------------------------------------------------------------------------------------------------------------------------------------------------------------- 01/21/2009 Forward Business response to Consumer CLT.cf.rtf 01/20/2009 Receive Business Response -------------------------------------------------------------------------------- Contact Name and Title: Anthony-Store Manager Contact Phone: 414 282 2108 Contact Email: [email protected]
In response to the complaint filed: We did install a water pump on this customers vehicle. He supplied his own part. His bleeder pipe broke during the repair. It broke as a result of the deteriorated and rusted condition of the pipe it is attatched too. It would have happened at any repair shop. There was nothing that could be done because it was Saturday afternoon. If the customer is willing to remove the false and misleading testimony he posted on various websites, we will install a new cooling line pipe. He will have to pay for the part and we will install it at no charge. We will not pay for any towing or rental car charges he may have incurred because we are not at fault. This is the only concession we are willing to make.
Contact Name and Title: Anthony-Store Manager Contact Phone: 414 282 2108 Contact Email: [email protected]
This is the reply they gave for my review on city search, check out how they are lying after they wrote the BBB 2 days later.
Absolutely False Posted on 01/23/2009 "We did not brake any part on this customers vehicle. Is was broken prior to us replacing the water pump. We only noticed it afterwards and informed him of the problem. He then turns around and trys to blame us for it."
This is the best they can do, just imagine the customer service you'll get by having your car serviced there. Are there any good lawyers out there? I could use some help, I'm just a poor person with a car that has no heat now, it was below zero last sat and it's freezing outside again..
On a lighter note, I say AVOID THE QUIET ZONE on LAYTON at all cost!!! P.S. This message will repeat weekly forever or until the internet gives out or until I get some kind of Justice.
Anthony
st francis, Wisconsin
U.S.A.
For your information, your "tech" broke the return coolant line valve, NOT the cooling system bleeder valve.
I spoke with the dealer and the dealer indicated and showed to me both personally and by schematic the right valve and that your people were obviously not aware the actual bleeder valve on a 1996 Pontiac Sunfire is "above the right coolant return located on the actual engine block itself". NOT the coolant pipe valve which runs across the front of the engine.
Your guy broke the wrong valve on my car, he could never have bled the cooling system properly to begin with ergo he shouldn't have been working on something he didn't know anything about. If you think I'm lying try calling the dealer and asking them or I can email you the schematic and show you where the bleeder valve is.
Second the metal valve itself was a clean snap, it was not rusted, there was corrosion around the paint on the pipe, the valve was snapped from being turned in the wrong direction. Your company will pay for the part your guy broke, you will pay for the charge of having it bled by the dealer.
It took me days to figure this mess out your guy created. I have no problem taking this to court and I will be asking for complete reimbursement for being left at 3pm on a saturday with no viable options but to drive my car in the overheating condition it was in and seek repair for the rattling now coming from the lifters and request a full refund from the Judge. Simple.
Oh yea, one last point, would you please explain to me how a aluminum pipe is going to rust? The powder coating on it rusted and flaked away, not the pipe itself, so please explain to me how this is possible?
---------------------------------------------------------------------------------------------------------------------------------------------------------------- 01/21/2009 Forward Business response to Consumer CLT.cf.rtf 01/20/2009 Receive Business Response -------------------------------------------------------------------------------- Contact Name and Title: Anthony-Store Manager Contact Phone: 414 282 2108 Contact Email: [email protected]
In response to the complaint filed: We did install a water pump on this customers vehicle. He supplied his own part. His bleeder pipe broke during the repair. It broke as a result of the deteriorated and rusted condition of the pipe it is attatched too. It would have happened at any repair shop. There was nothing that could be done because it was Saturday afternoon. If the customer is willing to remove the false and misleading testimony he posted on various websites, we will install a new cooling line pipe. He will have to pay for the part and we will install it at no charge. We will not pay for any towing or rental car charges he may have incurred because we are not at fault. This is the only concession we are willing to make.
Contact Name and Title: Anthony-Store Manager Contact Phone: 414 282 2108 Contact Email: [email protected]
This is the reply they gave for my review on city search, check out how they are lying after they wrote the BBB 2 days later.
Absolutely False Posted on 01/23/2009 "We did not brake any part on this customers vehicle. Is was broken prior to us replacing the water pump. We only noticed it afterwards and informed him of the problem. He then turns around and trys to blame us for it."
This is the best they can do, just imagine the customer service you'll get by having your car serviced there. Are there any good lawyers out there? I could use some help, I'm just a poor person with a car that has no heat now, it was below zero last sat and it's freezing outside again..
On a lighter note, I say AVOID THE QUIET ZONE on LAYTON at all cost!!! P.S. This message will repeat weekly forever or until the internet gives out or until I get some kind of Justice.
Anthony
st francis, Wisconsin
U.S.A.
9 Updates & Rebuttals
Anthony
st francis,Wisconsin,
U.S.A.
Bogus
#2Author of original report
Fri, May 08, 2009
Thats bogus, after your guys left me screwed I was forced to install the replacement cooling pipe you broke myself. After I filled the engine up with coolant I did not have to open both valves to bleed the cooling system. Had you known what you were doing you would have simply opened the valve you didn't know about, step on the gas and bled it right then and there. YOU GUYS ARE A BUNCH OF LIARS. You did NOT know what you were doing, you did NOT know there was two valves. Also my car may be older but it wasn't having issues before you tampered with it, it just had a leaky waterpump. Jerks.
Anthony
st francis,Wisconsin,
U.S.A.
Bogus
#3Author of original report
Fri, May 08, 2009
Thats bogus, after your guys left me screwed I was forced to install the replacement cooling pipe you broke myself. After I filled the engine up with coolant I did not have to open both valves to bleed the cooling system. Had you known what you were doing you would have simply opened the valve you didn't know about, step on the gas and bled it right then and there. YOU GUYS ARE A BUNCH OF LIARS. You did NOT know what you were doing, you did NOT know there was two valves. Also my car may be older but it wasn't having issues before you tampered with it, it just had a leaky waterpump. Jerks.
Anthony
st francis,Wisconsin,
U.S.A.
Bogus
#4Author of original report
Fri, May 08, 2009
Thats bogus, after your guys left me screwed I was forced to install the replacement cooling pipe you broke myself. After I filled the engine up with coolant I did not have to open both valves to bleed the cooling system. Had you known what you were doing you would have simply opened the valve you didn't know about, step on the gas and bled it right then and there. YOU GUYS ARE A BUNCH OF LIARS. You did NOT know what you were doing, you did NOT know there was two valves. Also my car may be older but it wasn't having issues before you tampered with it, it just had a leaky waterpump. Jerks.
Anthony
st francis,Wisconsin,
U.S.A.
Bogus
#5Author of original report
Fri, May 08, 2009
Thats bogus, after your guys left me screwed I was forced to install the replacement cooling pipe you broke myself. After I filled the engine up with coolant I did not have to open both valves to bleed the cooling system. Had you known what you were doing you would have simply opened the valve you didn't know about, step on the gas and bled it right then and there. YOU GUYS ARE A BUNCH OF LIARS. You did NOT know what you were doing, you did NOT know there was two valves. Also my car may be older but it wasn't having issues before you tampered with it, it just had a leaky waterpump. Jerks.
Packerfann
Milwwaukee,Wisconsin,
U.S.A.
Rust never sleeps!!
#6Consumer Comment
Mon, January 26, 2009
In wisconsin corrosion never stops even on tin plated aluminum. I have worked on exactly these cars at a GM dealer. It sounds like the Quite Zone could have responded a little better. However, the offer that you supply the part and they install if for free is very resonable. Your car is old and parts brake and wear out. Get the part, let them install it and move on. Don't be a whinner. Also you should not have driven the car in an overheated state no matter what. Pull over when it over heats. That car has an aluminum cylinder head. You may have ruined it already driving that way. That's your fault, that's why when an idiot light comes on. Stop or your an idiot.
Robert
Bowie,Maryland,
U.S.A.
Car has 2 bleeders
#7Consumer Comment
Sun, January 25, 2009
BOTH must be opened in order to properly bleed system. The water outlet bleeder is opened first, allowing coolant to flow through the engine. Afterwards, the heater pipe bleeder is opened, allowing full flow through the heater core. If the pipe broke, it's not the fault of the shop.
Robert
Bowie,Maryland,
U.S.A.
Car has 2 bleeders
#8Consumer Comment
Sun, January 25, 2009
BOTH must be opened in order to properly bleed system. The water outlet bleeder is opened first, allowing coolant to flow through the engine. Afterwards, the heater pipe bleeder is opened, allowing full flow through the heater core. If the pipe broke, it's not the fault of the shop.
Robert
Bowie,Maryland,
U.S.A.
Car has 2 bleeders
#9Consumer Comment
Sun, January 25, 2009
BOTH must be opened in order to properly bleed system. The water outlet bleeder is opened first, allowing coolant to flow through the engine. Afterwards, the heater pipe bleeder is opened, allowing full flow through the heater core. If the pipe broke, it's not the fault of the shop.
Robert
Bowie,Maryland,
U.S.A.
Car has 2 bleeders
#10Consumer Comment
Sun, January 25, 2009
BOTH must be opened in order to properly bleed system. The water outlet bleeder is opened first, allowing coolant to flow through the engine. Afterwards, the heater pipe bleeder is opened, allowing full flow through the heater core. If the pipe broke, it's not the fault of the shop.
