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  • Report:  #53947

Complaint Review: Fladeboe Volkswagen - Irvine California

Reported By:
- Los Angeles, California,
Submitted:
Updated:

Fladeboe Volkswagen
20 Auto Centre Drive Irvine, 92618 California, U.S.A.
Phone:
949-830-7300
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I took my 2000 Jetta into Fladeboe Volkswagen in Irvine, CA, a week ago and they still have not fixed it. My car won't start and when it does start it stalls after a few minutes of running. They keep changing parts saying that they are 95% sure that this will work and that they will call me back when it's ready.

They never call me back and I'm the one that has to call just to find out any information. They have no idea what they are doing down there. I have been without a vehicle for a week and had to rent one but being under 25 I've had to pay an arm and a leg. To make matters worse somehow they left my car out of the storage facility, unlocked out in the open and my car stereo along with other personal affects were stolen out of it.

They said they will try to replace my stereo but have no idea when they can get it ordered but anything else that was stolen out of my car, that they left unlocked, is not their responsibility.

I am now out money to fix the so called problem plus another $1,000 in lost personal affects. I will never ever go to Fladeboe again. They didnt even seem to care that my stuff was stolen. The service guy even had the nerve to call me and say he had good news, being sarcastic, when he told me about my stolen items. TERRIBLE TERRIBLE COMPANY!!!

Rhonda

Los Angeles, California
U.S.A.


2 Updates & Rebuttals

TRANZMN

Richmond,
California,
U.S.A.
PARTS CHANGERZ R EVERIE WHERE

#2Consumer Comment

Sun, May 18, 2003

Rhonda~~~~~the thorn izz right !!!!!! The dealership "is" responsible for all damage or loss wile your vehicle is under contract for repair.~~~~Check the B.A.R. rules and regulations and liabilites~~~check you paperwork for mistakes`~~you are entitled to recieve your old parts if your request is done at the time of signing your repair contract. Small claims court is the other way you can have the matter resolved for your personal stuff~~~~~YES i know itz a hassle but~~~~~sometimes you have to do things this way~~~~~THE TRANZMN


The Great Thorn - Rip-off Report Consumer Advocate

Bayville,
New York,
U.S.A.
Ronda read what will help you expose your dealer's inability to fix cars RIGHT the FIRST time.

#3Consumer Suggestion

Tue, April 29, 2003

Ronda I can't say I know how you feel about your car trouble. We can help you expose the fact that Fladeboe Volkswagen can't fix your car RIGHT the FIRST TIME! One might think that this dealer does not have the ability to hire TRAINED service techs. Untrained service techs must be cheaper labor. Ronda contact Volkswagen and explain the trouble you are having with Fladeboe Volkswagen. Tell them you feel that this dealer should not be a Volkswagen dealer at all. If you would like to expose this dealer, here is some good contact info for you. Volkswagen of America Customer Relations Volkswagen of America Hills Corporate Center 3499 West Hamlin Rd. Rochester Hills, MI 48309 1-800-DRIVE VW Toll free: 1-800-822-8987 Fax: 248-340-4660 Web site: www.vw.com VOLKSWAGEN Volkswagen of America Call up Linda Booms and ask her for her fax number before you tell her anything. Supervisor Mediation/Arbitration Group 3800 Hamlin Road Auburn Hills, MI 48326 1-(800) 822-8987 Ronda next, call NIASE and ask them for their fax number. Then I would fax them a copy of you Rip Off Report. Tell these people how you feel about your local Volkswagen dealership. National Institute for Automotive Service Excellence (ASE) 101 Blue Seal Dr. SE, Suite 101 Leesburg, VA 20175 1-703-669-6600 Web site: www.asecert.org It might be fun for California's NADA to know about your trouble. They need to know what kind of crap you are going through. Contact them all Ronda. National Automobile Dealers Association 8400 Westpark Dr. McLean, VA 22102 703-821-7000 Toll free: 1-800-252-6232 Fax: 703-821-7075 Web site: www.nada.org AutoExec Magazine Phone: (703) 821-7150 Fax: (703) 821-7234 Industry Affairs Phone: (703) 821-7010 Fax: (703) 749-2372 Public Affairs Phone: (703) 827-7407 Fax: (703) 821-7075 [email protected] Greater Los Angeles New Car Dealers Association Mr. Charlie Gill Executive Director 3349 Cahuenga Boulevard W., #3B Hollywood, CA 90068 (323) 851-0025 e-mail: [email protected] Ronda Fax a "Printer Friendly Version" of your Rip Off to the following that are listed below. Motorist Assurance Program 7101 Wisconsin Ave Suite 1200 Bethesda, MD 20814 1-301-634-4954 1-301-634-4955 Fax: 1-202-318-0378 E-mail: [email protected] Web site: www.motorist.org Ronda, Ralph works for Automotive News. He writes about VW and I think he also writes about consumer trouble with VW's Drop him a line by fax or phone Ronda. Ralph Kisiel E-commerce, Audi and VW, Parts and Service Reporter 1-313-446-0369 his email is [email protected] Now the real fun comes Ronda. Knowing that newspapers in most cases will NEVER expose a bad car dealer. Let's see to it that they get to read something that informs consumers about deception. fax these people a copy of your Rip Off Report. Los Angeles Times Readers' Representative Office e-mail: [email protected] Telephone message line: (877) 554-4000 Fax: (213) 237-3535 Postal mail: 202 W. 1st St., Los Angeles, CA 90012 Los Angeles Edition (Metro) Fax: (213) 237-4712. Los Angeles Edition (Metro) Deadline: (213) 237-7001, ask for City desk. Fax: (213) 237-4712. Ronda in my opinion most auto dealer associations do what ever they can to help get laws to pass that help car dealers get more of your money. They too need to know that they can't hide Rip Off Reports from anyone on the Internet. The only good thing that I know that your state's auto dealers association has done is that they have not got a law passed to up the dealer's documentation fee's. I have been told they can only charge a MAX of $45 bucks. California California Motor Car Dealers Association Mr. Jay Gorman Executive Vice President 420 Culver Blvd. Playa Del Rey, CA 90293 (310) 306-6232 e-mail: [email protected] Valley New Car Dealers Association Ms. Stacey Castle Executive Director 11294 Coloma Rd., #G Gold River, CA 95670 (916) 635-2728 Greater Los Angeles New Car Dealers Association Mr. Charlie Gill Executive Director 3349 Cahuenga Boulevard W., #3B Hollywood, CA 90068 (323) 851-0025 e-mail: [email protected] Ronda what I am trying to tell you is that most dirty car dealers know that their deception will never get out so car buyers can become informed before going to any car dealer. They all pay big and I mean BIG money to newspapers for local advertisements to bring car buyers to their car lots. They all know that for a long time in the past they could hide the car Buyer's trouble. They could hide the consumers troubles when trying to get their car FIXED RIGHT the FIRST TIME! Car dealers across the country little by little are learning about www.ripoffreport.com and the fact that so far this month www.ripoffreport.com has been getting at least 350,000 hits EVERY DAY. Just think of how many people will read your Rip Off Report Ronda! 350,000 X 30 is 10,500.000 hits a month. Just think of the FREE publicity! That being said Ronda, you now have a FREE way to expose your troubles to the world. I also feel that it would be VERY COOL if you fax a "Printer Friendly Version" of your Rip Off Report to the VW dealer that does not have the ability to fix your car right the first time. Their fax number is Fax: 949-231-1058 I am willing to bet this dealer has poor CSI. Enough said for today. I hope that I have helped you Ronda! Ronda I have posted the above contact info for you because I feel it will help direct you in the right direction if you really want to expose this car dealer. It is our job here at Rip Off Report to help you in anyway we can.

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