Flagship One Inc. is not a reputable company.
The email sent from Flagship One as follows:
This message is in reference to the engine computer you purchased for your 2001 Ford Ranger. The part we had in stock tested bad in the final stages of testing. My programmer has trashed the unit, and start on a replacement. I do apologize, it will take us a couple day to get this unit ready for shipment. Sorry for any inconvenience this may have caused you, we are working diligently to get your unit to you. If you have any concerns feel free to contact us at 516-766-2223.
Best, Marla (516)766-2223
Flagship One
After receiving this email I called to ask for a refund and Marla said that she will charge me a restocking fee. How can you charge your customer a restocking fee for a computer that you do not have in stock. Then she went on to call me names and said that she will not refund my money and that she had up to two weeks to find another one.
Apparently I did some research on this company and found that this is common practice. I called the company requesting a refund and Marla was very rude calling names and saying that she will not refund my money. I told Marla under the circumstances that you do not have a computer to ship out at this time so please refund my money and she said no that she had up to two weeks to find another computer. Then she said that she would charge me a restocking fee for a computer that is not in stock and there was nothing I could do about it. Everything on the internet about them is true. There are 100s of complaints about this company on Google complaining about there business practices. How can you expect to stay in business, complaints on the internet will haunt your company for years to come. I will also be filing a complaint with the BBB and Consumer Affairs. All this could have been avoided if they would have just agreed to refund money for a computer they do not have in stock or not available. I will dedicate my extra time to letting the consumer know about your company business practices.
